Hotel 4-Star di Coahuila, Mexico

The hotel is near the airport, with a shopping mall and supermarket next door. Breakfast is abundant, but security is perfunctory, and the elevator access control is practically nonexistent. There were also mosquitoes in the summer, so the overall experience was just average.

Located in the city center, surrounded by bustling and lively. There are complete commercial facilities, and Walmart supermarket and large shopping mall are opposite. The hotel breakfast is very good, the service is very professional, and there is a restaurant street next to the hotel.

The location is rather remote, with no pedestrians nearby, making it a bit unsafe to walk on the street. To the left is a Hilton Garden Inn, with a shared parking lot. Check-in starts at 3 PM, but they made an exception and checked us in at noon – kudos!

I made my reservation through Trip.com and I had a payable amount of $3, 900.70 MXN. However, when I arrived at the hotel to check in, they commented that the amount was $4, 397.19 MXN. When they showed them my booking confirmation email and the amount for which I had booked, they commented that it was certainly a matter for the exchange rate. However, I made the observation that I reserved in MXN and the amount was in MXN, which had not because there was that detail, and yet, it is a 12.73% difference, something abuse to be by exchange rate. After insisting a few times that they were reviewing it, they were not able to correct the amount arguing that that was the price that passed to you TRIP.COM and that they could not modify it (even when I taught them the mail with the price of my reservation). It's the first time in my life I pay a different amount than that came in my booking. I'm very disappointed and I would like a refund to me. Attach a photo of the bill where the amount that was charged comes to me.

Very close to the customer location, overall very convenient, the price is right, the hotel breakfast is not bad, the staff's service attitude is also very good, the overall recommendation

Business trip to Torreon, the hotel is on the fast roadside, it is very convenient to go anywhere. Sanitary conditions are OK, after all, you can't force it in such a place. The airport is 10 minutes drive from the hotel

Estuvo buena la estancia, el servicio fue amable y simpático, el cuarto estaba limpio hay opciones de comida caminando o a corta distancia, tiene bastante estacionamiento.

The hotel was very comfortable and the room was very clean. We loved it

No respetaron nuestra reserva de hab cama extra grande, nos dieron una de 2 camas matrimoniales y que por disponibilidad … estuvimos 4 noches y nunca nos hicieron el cambio … La alberca dice que es exterior y NO es una muy chiquita interior al lado del gimnasio Falló el agua caliente desde el 1er día, lo reportamos y fueron de Mtto argumentando que ya había quedado y todos los días batallamos con eso, teníamos que esperar mucho y apenas salió tibia El Wi Fi no funcionaba bien, muy lento Salimos el domingo y al día de hoy no han liberado la cantidad que bloquearon en mi tarjeta de crédito para los consumos, que se liquidaron aparte, son $6,000 El servicio y atención de recepción, botones y meseros Excelente !!

The environment and room are still good, but compared to Staybridge, the induction cooker and kitchenware are worse, and the price is a bit higher.