Hotel 4-Star di Puebla State, Mexico

Great, great, great. The bed in the hotel is big and comfortable. You can watch Netflix on the TV, and it also has a thoughtful electronic alarm clock and stereo. The breakfast is also delicious. The chef is constantly making eggs. You can order the most classic huevos in Mexico. Rancheros, hot chocolate, pozole, and juice are available

Reserve with animals, mentions communicating with the hotel for the cost, I communicated mentioned cost of 480 per animal stay and arrived charge of 350 per night, did not respect the information provided by phone, The lady who attended was night Thursday and mentioned that policies are different in the application than in the hotel and that it was the only way they accepted the pet, in a good restaurant service by the specific staff of Mr Marcelino who is the turn of the afternoon , he gave guidance and accessed you treat, sad that the portions are very small for the cost, and have very good season , The pet could only walk in the room and green area being a petfriendly hotel did not allow it in all its facilities, gym only has walking handle and static bike, very good place for accommodation**** but definitely needs to improve your policies , The treatment of your reception staff and the completion of the petfriendly .

#Praise#Soundproofing of corridors, convenient transportation, room size, toiletries, room layout satisfaction

The Room 2211 was clean, good smell, and quiet. I booked without breakfast. My family rest well. the view to the city side is nice.

Pros: The room was stunning, the lights are dim, the decor is gorgeous, the bed was comfy, it was clean and the location is fantastic. The service was great. The terrace views are gorgeous. My favorite part was the jacuzzi. Cons: My room was next to a terrace bar and on top there is another terrace bar, so if your plan is to stay at a quiet space to relax maybe this won't be the right spot. Unfortunately, there was also no hot water the whole morning on the day I was leaving so I had to wait until after the checkout time when they had it fixed but then I felt a little rushed to leave. Even though, the staff was very helpful, they were keeping me updated and they did try their best in a complicated situation that was out of their hands.

The room is quite big, the bed is big, the scenery outside the window is also good, the only drawback is that there is no place to open the window, the exhaust fan in the bathroom is not switched, I don’t know how the air in the house is circulating, breakfast 300 pesos are too expensive

The room is spacious, the facilities are complete, and the environment is elegant. I have always liked and recommended Marriott Hotel. This time, it was a pleasant experience for both body and mind. The front desk service was warm and thoughtful, very professional, thumbs up👍

Everything was perfect, but I was always asking them to put extra bottles of water in the room (( they didn’t)) and once I called reception to ask for water he say (( we are running out of drinking water, you have to buy in the shop near 24/7)) what is wrong with you guys??? No water??? Are you serious??

The Courtyard Puebla Las Animas offers an exceptional stay, primarily defined by its majestic location. My room provided a breathtaking, uninterrupted view of the Volcano mountain, which was the absolute highlight—truly spectacular to wake up to. Beyond the scenery, the hotel excels in comfort and service. The room itself was modern, spacious, and impeccably clean, featuring comfortable bedding and reliable amenities. The entire staff was professional, friendly, and efficient throughout my visit. Located in the vibrant Las Animas area, the hotel is perfectly situated for easy access to both commercial centers and Puebla's historic core. I highly recommend requesting a volcano-facing room. This is a five-star experience that seamlessly blends convenience with an unforgettable natural backdrop.

The overall experience was really good. The only incident was the death person outside the hotel. the moment was scary, but nothing that the hotel was responsible for. Stroke I believe, one employee shared the information. The roof top bar was very nice and relaxing. Miriam the server that night provide an excellent customer service.