The service was good, standard. The location was great, almost 15 minutes or less from the historic center of the city. While the hotel itself was located inside of a plaza with lots of restaurants and small shops. The best part is that when you stay in this hotel, they give you a small 10% discount on the restaurants found in the same plaza, it was neat to have that. Just one complaint would be the food on their breakfast buffet. Even though the food in flavor was good, the options were limited and the same in every single day, which it sucks if you are staying for more than two days as having greater options like soups or cold salads would be better for travelers.
Good location, extensive well-maintained facilities, cleanly, service and food. The buffets are excellent and good value. The only negative would be that it's a bit corporate and things get dropped along the way, but I guess that expected since it's part of a large organization.
Location of property is not bad. It is easy to get everywhere by taxi. Two female staff were very friendly and they could speak English as I can’t speak Spanish. They offered me two big welcome chocolate cookies, very delicious.
I need to complain is the property condition. It was aged, full of wear and tear. The owner has to refurbish it. Water leaked thru the glass door in the bathroom, spread the whole floor. Power outlet at bed bunk was not enough for two persons at the same time. Choices of breakfast were limited.
However, I have to give a compliment to the staff of the restaurant and reception to help me recover my lost bag which contained passport and laptop. Thank you very much!
When I was heading to Cancun for vacation, the front desk Annie kindly kept some of my belongings for reducing my baggage. That’s very nice!
B.T.W, the breakfast here is also delicious.
Todo bien en realidad, la limpieza bien, la cama confortable al igual que las almohadas. El desayuno con poca variedad de alimentos; pero con buen sabor en general. La atención del personal muy buena. El único detalle fue que no nos indicaron cómo se usaba el aire acondicionado hasta el otro día de nuestra llegada cuando reportamos que no funcionaba; pero se usa con la llave que nos habían proporcionado y no lo sabíamos hasta que preguntamos. Y solicitamos nos proporcionaran pasta dental (porque es parte de las amenidades del hotel ) y nunca nos lo llevaron. Pero en realidad nos gusto; para una estancia corta (solo estuvimos una noche ), es bastante recomendable.
GGuest UserStayed for three days, there are a lot of places to use
Facilities: Very good, room temperature swimming pool, heating; gym basic equipment
Hygienic: OK, the carpet is a common problem, there is always a taste
Environment: There is a supermarket next to it, shopping is convenient, but there are pigeons gathering here, the smell of bird shit is too heavy, not cleaned, the trees are all
Service: The front desk service is very good, the three front desk services I met are very good. The management is doing well.
MMartin ViruetThe service was good, standard. The location was great, almost 15 minutes or less from the historic center of the city. While the hotel itself was located inside of a plaza with lots of restaurants and small shops. The best part is that when you stay in this hotel, they give you a small 10% discount on the restaurants found in the same plaza, it was neat to have that. Just one complaint would be the food on their breakfast buffet. Even though the food in flavor was good, the options were limited and the same in every single day, which it sucks if you are staying for more than two days as having greater options like soups or cold salads would be better for travelers.
KKANYANI went to visit customers nearby and stayed in this hotel. It is very convenient. The most important thing is that the service is very good. The night before leaving the store, I pestered the lady at the front desk to ask about the transportation method of Queretaro to Mexico City Airport. The ticket was printed out for me. It was nearly an hour before and after. I didn’t feel impatient at all. I didn’t want to tip the young lady, but I forced to give it to her later.
Because I stayed for 2 nights, I left a tip for cleaning the room the next day, but I left it intact and didn't take it (is it too small).
When I went to the customer’s side, the front desk made an appointment for the morning car. The hotel arranged a car to take me off, and there was no charge.
There is a large shopping mall, liverpool, about 5 minutes' walk away. If you have time, you can go shopping. There is a large supermarket where you can buy some local things and bring them back to your country as gifts.
RRobert JinThis hotel is located in a relatively central location. The room is large, but the lighting is poor. This is because we couldn't draw up the curtains during the day since the room was visible from outside. The biggest problem for the room is it has no table space. Image a large room with a few very small tabletops. We ended up putting things on the floor. The large space is totally wasted.
GGuest UserTodo bien en realidad, la limpieza bien, la cama confortable al igual que las almohadas. El desayuno con poca variedad de alimentos; pero con buen sabor en general. La atención del personal muy buena. El único detalle fue que no nos indicaron cómo se usaba el aire acondicionado hasta el otro día de nuestra llegada cuando reportamos que no funcionaba; pero se usa con la llave que nos habían proporcionado y no lo sabíamos hasta que preguntamos. Y solicitamos nos proporcionaran pasta dental (porque es parte de las amenidades del hotel ) y nunca nos lo llevaron. Pero en realidad nos gusto; para una estancia corta (solo estuvimos una noche ), es bastante recomendable.
KKuailebaimawangziStaying at this hotel for the second time, the hotel is like an old manor, covering a large area, beautiful garden, strong artistic sense, there are various art and oil paintings in the hall and aisle, there is a sense of years, the room is large, the facilities are well-equipped, the facilities are a bit old, the basin is not very smooth, the breakfast is rich, the variety is many, The swimming pool is large, the water temperature is suitable, the air is fresh in the morning, a good experience.
GGuest UserThe staff are very friendly and the open-air bath is very good. For Japanese people, I am grateful that there is an explanation in Japanese, and security is also solid. Instead of being happy to use the washing machine for free, it took 6 hours for washing + drying, so those who plan to use it should be careful. Overall it was a very good stay.
BbeatricechanVery beautiful and classic ancient house, the most expensive in the place, but it is a hotel worth experiencing, every place is a beautiful view that can be punched in! The service is very good and very considerate. The toilet was a bit blocked on the last day. It was the only fly in the ointment. Everything else was perfect.
EEe WanThe hotel location is good , centralised and accessible by walking to all attractions in the city centre.
Rooms are clean and service is also good
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