Hotel 4-Star di Otago, New Zealand

The room had a very large bed, but it was quite soft, so if you're not used to it, it might be uncomfortable. The lake view room was beautiful, and we were lucky enough to see a rainbow. There's a path right next to the hotel that leads directly to the lakeside, which is absolutely stunning. The hotel is also conveniently located for walking to the town center; there's a slope, but it's manageable.

I booked this hotel because I had an early 7 AM flight. It's easily accessible from Queenstown via bus route 1, and bus route 3 takes you to a supermarket near the airport, which is super convenient. I had originally planned to walk to the airport (about a 20-minute walk), but I easily caught a taxi at 5 AM for 20 NZD. The front desk staff was very friendly and attentive, especially a lady with a French accent. The front desk closes after 8 PM, but you can self-check-in/out with a key card. The room itself was well-equipped, thoughtfully laid out, clean, and tidy, with kitchen facilities and a washing machine.

We stayed at this hotel apartment for three nights during our South Island road trip in Queenstown. The two-bedroom, two-living room lake-view apartment (with two separate bathrooms) was excellent! Make sure to choose a unit on the 4th or 5th floor, as the 3rd floor's lake view might be partially obstructed by other buildings. The kitchen is fully equipped (though you'll need to bring your own seasonings). On the evening of April 18th, we were able to see both the aurora and the Milky Way right from our room's balcony – no need to go out and brave the cold, which was absolutely amazing and so worth it! The hotel parking was also very convenient; we paid 45 NZD for three days. However, it might be inconvenient if you don't have a car, as the hotel is located in a lower area off the main road, and the front desk is a bit of a walk from the other two apartment buildings. It's about 2.5 kilometers from Queenstown center.

Amazing hotel. Good service and friendly staff members. Nice king bed and we had an extra sofa bed which is a bonus, it was set-up for free for us as my partner sleep snoring very loudly. The location is great and easy to find. The downgrade was the parking, there was no free parking as we had to pay $20 per 24hr. So we had to spent $60 just for parking, its ridiculous expensive. The hotel should've provide it free parking. But other than that the stayed was amazing. Had a great restaurant by the wharf and the food is amazing and bonus with an amazing views.

The place is spacious and the location is excellent. It is right next to the main road. After watching the little penguins, you can buy fast food nearby before returning to the hostel. The room is spacious and there are staff on duty at night. You can park at the door, which is very convenient

Although it is a motel, it is very clean, the kitchen is no range hood, and the oven can be used. The suite we booked was not crowded for four people. The surrounding location was convenient and the penguins were very close. There are many restaurants in about ten minutes walk. The front desk is Chinese and communication is barrier-free.

We chose this hotel because we expected to enjoy its winery/food. Otherwise, we should have stayed in Queenstown with a lot of restaurants and pubs. As we would arrive in the early evening, we put a note for our hope for experiencing their winery and food (or at least finger foods) when we booked the hotel, and received email that they cannot guarantee but will do their best to serve our need. Since then, no email was sent to us. When we arrived at the hotel around 6 pm, no one was in the information desk, so we had to go to the bistro to find out that they left the key in a safe box without any notice or sending us any email with its password. We had to wait a while for the bistro lady to make a phone call to whom it concerns, which was okay. Worse, we heard that their bistro was reserved for a group event so we could not use the facility at all. We had to drive 15 minutes to a nearby town and bought foods from a supermarket. I think the hotel should have notified us of impossibility of using their bistro/food service due to the group event and we have to prepare for our food. As I checked out, I left a note about the issues, and expected they would send me an email to express their sincere apology. Unfortunately nothing happened so far. Although I liked the room as well as the whole place very much, I think Kinross cottage needs professionalism to run their stay program. It could have been much nicer, memorable stay experience.

If you're driving or renting a car, the hotel's location is pretty good. However, if you're on foot, you'll need to take the Line 1 bus, and then it's about a ten-minute walk on a flat road to reach the hotel. The overall exterior of the hotel looks nice, but the interior is visibly dated. The carpets and wall paint clearly show signs of old renovations, and the rooms are on the smaller side. Despite that, the stay was quite comfortable. Also, a heads-up: the front desk is only open until 8 PM. We missed the operating hours and had to contact them through the platform to get self-check-in information.

We were blown away by the room and the service! The rooms are large, modern, with a fully equipped kitchen, quality bed linens, and the room was clean and tidy. The fluffy robes were a nice touch. We entered the room on a cold night, and the owners had turned on the heat pump so it was lovely and warm which was very thoughtful. We will only stay here anytime we are back in Dunedin!!

The hotel's location is excellent, within walking distance to Queenstown city center, and the lake views are stunning. The room was spacious and clean, well-equipped, making for a comfortable and quiet stay. The staff's service attitude was good, though there was a slight wait during check-in. Overall, it was a great experience, perfect for a Queenstown vacation, and highly recommended.