Hotel 3 Bintang di Cornwall, United Kingdom

Ground floor room with shower, compact one small wardrobe, no kng size bed which nowadays are pretty well standard, my bedside table collapse, cheap self assembly. The Hotel as steps at entrance and steps inside to bar and dining room. Rather small lift to other floors. Breakfast self service for hot & cold food, down steps to dining room, meals average neither good or bad. We think they are packing too many Coach Tours at one time, causing meal times to be variable and not consistent.

Antique hotels, with acceptable decoration but quite overpriced. Hygiene not particularly good for one insect is found in toilet. Room is also far from elevator.

Great location. Ample on site car parking. A heated outdoor pool. OK in need of some maintenance but just so welcome. Open early to late. Very helpful staff. Bedrooms are comfortable with all the usual features. Breakfast is very good with plenty of choice. Only two downsides. Firstly the lack of a residents lounge - yes you can use the bar area but that is less than cosy. Secondly although the hotel offers dinner on Weekdays the limited menu is set for the month and frankly the choice is poor. With a bit of thought the hotel could become a destination for meals for locals and guests. The pubs offering good food well cooked were rammed so at this time of the year there is plenty of demand. Special shout out for the reception staff. Friendly and helpful with great knowledge of what the area offered the visitor.

Très bel hôtel, très bien situé, avec de belles prestations. Nous retenons toutefois la faible insonorisation entre les chambres du chateau principal, le manque de peignoirs dans les chambres pour la piscine ou de produit de soin dans la salle de bain. Notre séjour reste quand même très agréable et confortable.

Room was very clean but staircase is very steep without a handrail., (it is a very old pub/cottage). The pain au chocolate was out of date. We did take this back to the lady behind the bar but it was not replaced. The room was not en-suite but there was a lovely large toilet/bathroom opposite the bedroom which we were told was for our private use. Shower gels, body lotions were provided which was nice. To sum up, I think it should be clear that they don't do a full english breakfast, & that it may be unsuitable for people with difficulty climbing stairs.

Tired hotel in a great location. Limited parking, good food - beware of the seagulls.

We have just have a very pleasant two night stay at The Pentire as part of a large group booking for an anniversary celebration. Our room was cosy but very clean and had everything we needed for a short stay. We didn’t have a sea-view room, but those we peeped into while they were being cleaned had really good views. Our bathroom was fairly small, but the shower was very good and there was always plenty of hot water. The hotel catered for us as a large party, but the food choices were tasty and plentiful. We were able to park with ease at the hotel, which was an added bonus. What was particularly impressive was the friendliness of all the staff, who went out of their way to be helpful and attentive. Certainly a place to be recommended!

Ground floor room with shower, compact one small wardrobe, no kng size bed which nowadays are pretty well standard, my bedside table collapse, cheap self assembly. The Hotel as steps at entrance and steps inside to bar and dining room. Rather small lift to other floors. Breakfast self service for hot & cold food, down steps to dining room, meals average neither good or bad. We think they are packing too many Coach Tours at one time, causing meal times to be variable and not consistent.

Très bel hôtel, très bien situé, avec de belles prestations. Nous retenons toutefois la faible insonorisation entre les chambres du chateau principal, le manque de peignoirs dans les chambres pour la piscine ou de produit de soin dans la salle de bain. Notre séjour reste quand même très agréable et confortable.

Amazing location, our balcony room was overlooking the stunning Porthminster beach, the room felt very luxurious and the dressing gowns are a lovely touch. It has been my mums dream to stay here, and she wasn’t disappointed. Kellie and the team looked after mum from the minute we arrived until we left. We ate in the dining room on the first night and the food was outstanding. The breakfast had a good continental choice as well as a varied hot menu. The staff deserve another mention, we felt so looked after by everyone, they are always smiling and nothing was too much trouble. Thank you so much Kellie and your lovely team - I can’t wait for my return in April with my husband to celebrate our 25th wedding anniversary. Mum is also looking to return soon too 😊

Antique hotels, with acceptable decoration but quite overpriced. Hygiene not particularly good for one insect is found in toilet. Room is also far from elevator.

Shocking! Totally unprofessional Where do I start? Right from the debacle of our check-in, to the manager knocking on our door at 8pm, the stay was comical and not in a good way! On arrival our booking couldn’t be found, apparently our fault; we paid for the night upfront and told we could pay for the other night the next day. Once in the room we were stunned at the dilapidated state of the room! At £125 p/night anyone would expect better! We tried to pull the curtain but the rod was not even on the support and the curtain was hanging down and out of its hooks! After climbing up to fix it (so we could pull the curtain’s at night to sleep), we noticed the tie backs for the curtain were very loose on the wall and knobs falling off! At this point we didn’t want to touch anything incase it broke and we got the blame it! We politely told the staff about the damage in the room for 2 reasons, 1 to be courteous to let them know (and to fix it) and 2 it is not a good look to pay for a broken room! Breakfast was nice and the young lady running around on her own was brilliant! After breakfast we left and had a nice day out. We got back to see our room had not been looked at to fix the items mentioned. Oh well we thought, so we settled in for the night. We had a knock at the door at 8pm… It was a guy called Matt, we now know it was the manager! He explained to us that he had not managed to get into a room to look at or even fix the curtain etc. He then insinuated that it was our fault that he couldn’t get in as we had the only keys… Apparently the previous guests had taken the set of keys with them, this was our fault how? The conversation deteriorated and his customer service was in the drain. He seemed to have an excuse for everything and all but blamed us for the damage discussed. The final straw was when he said that if we didn’t like it, he wouldn’t charge us for the night, and we could check out now… It was 8pm, and we were in our pyjamas! He mentioned that we hadn’t even paid for the room for this night-we offered to pay for both nights upon arrival!! We then offered to pay in the morning -he then said no one would be there to take the payment…hmmm a hotel that has no one on their reception in the morning, very interesting. Matt, the manager, defended everything we said, and at no point, did he apologise for the inconvenience of disturbing us at this time of night, nor the lack of attending to our room, nor did he even suggest any sort of solution, in fact, he said there was absolutely nothing wrong with the room, and there was no damage! It was at this point, I pulled out my phone and showed him the photographs we had taken at the time of check-in to show the damage and prove that it was not us that did it (as he insinuated that it was)-he apparently asked his Housekeeping. Well, I don’t think I’ve ever been so insulted or spoken to as a “guest of Hotel” in a more derogatory, patronising manner. The absolute kicker is he offered us a discount…of £5!

I enjoyed my stay very much. The room was really clean and very quiet, and the contactless experience was a big bonus. Very happy with the location and the amenities, just a short distance from the Promenade. Definitely recommend and would go back!

Tired hotel in a great location. Limited parking, good food - beware of the seagulls.

We have just have a very pleasant two night stay at The Pentire as part of a large group booking for an anniversary celebration. Our room was cosy but very clean and had everything we needed for a short stay. We didn’t have a sea-view room, but those we peeped into while they were being cleaned had really good views. Our bathroom was fairly small, but the shower was very good and there was always plenty of hot water. The hotel catered for us as a large party, but the food choices were tasty and plentiful. We were able to park with ease at the hotel, which was an added bonus. What was particularly impressive was the friendliness of all the staff, who went out of their way to be helpful and attentive. Certainly a place to be recommended!

The hotel is ok, old but trying to keep up, it’s at a very good location, many shops and restaurants around. Everything is just walking distance both Towan Beach and Great Western Beach. If you need a public laundry there is also one very close about 4 minutes. In my opinion I think the management should really try to upgrade their facilities because it’s really old, nevertheless it was a great stay.

We booked a night as a stopover to a week in St ives but didn't want to leave! What a great location and we were kindly upgraded to a sea view room by Jay who could not have been more welcoming and friendly, he is an asset to your company. The room was spotless with a stunning view. The breakfast was delicious and there was such a great choice. We are already planning our return. Thank you