Hotel 3-Star di Devon, United Kingdom

Nicki on reception (well she was covering everywhere!) needs an appreciation post to herself. She checked us in at 10pm, was so friendly and efficient and then she was on reception at 8am the next morning and also checked us in to breakfast! She was the star of the place by a long way!

The building is old and has beautiful quirks. Bear in mind that due to the age of the building, you will hear a lot of floorboards creaking and noise from other rooms. My room had a bath and was very spacious. It was a shame no fridges, but the biggest problems for my stay was no WiFi as I was working for 4 days. The issue was 'managed' very badly by the manager and some reception staff. The problem started on day 1 and had a big impact on the enjoyment of my stay. I discussed it with the top manager on leaving and it was managed very well. I am just sad it wasn't resolved properly sooner and very disappointed with the staff. If you need WiFi I would check with the hotel in advance.

Very poor for parking, the steps of the area going for the car park are unsafe for women and children, as there are homeless men sleeping and youngsters smoking ***** in the area, car parking fees are very expensive at £10.90 for one day so I was there for six days, where Premier inn is only £6 90 for one day, on my arrival at the reception even though I was born in Torquay and lived there for 17 years but now living in Thailand I was asked for my passport and I can assure you I was not happy with,

The hotel is in a very picturesque location, overlooking a lake. The bedrooms are large, with comfortable beds and prices for a stay are very reasonable. Having said that, the completely uncalled for surly, unfriendly and distinctly unhelpful of one member of staff at reception when we returned to the hotel after going to the Newton Abbot races soured the overnight stay for our group of 7. Firstly, after serving drinks to two members of our group, who arrived at the hotel ahead of the rest of us, he didn't allow them to take the drinks outside to a veranda area so they could have a smoke and could provide no good reason for refusing the polite request. Secondly, when the rest of us arrived at the hotel at around 11.30pm the bar was shut and he refused to serve us any drinks, even though we asked politely, merely wanting one more drink before going to bed. He was also curt, rude and distinctly unhelpful when we asked him to point us in the direction of our rooms, giving one word answers and seeming to regard us all as a hindrance to him. All in all, this experience made us regret our choice of hotel and we are disinclined to return to the hotel in future. A further gripe was that the breakfast service was poor and slow, with cooked breakfasts taking 25 minutes to arrive and many key items missing and not replenished unless guests specifically asked, including cups, tea bags, sugar and orange juice,

Disappointed no fridge in room But overall cleanliness was good Nice bathrobe Toilet smelt of stale urine Beds were hard as were pillows didn't have a restful sleep for 2 nights Food in reaastuarant 3 courses was plenty and good value for money Over all pleasant place to stay why I awaited my husband to return from his surgery The range shop was a good distraction as was KFC Ms round the corner and Aldi Also majestic wines Would stay again though

We are a family of 6. Booked 2 rooms. We were amazed by the huge family room and the big toilet. Cleanliness was excellent. The staff was friendly. Thank you for making our stay a wonderful experience. Highly recommended. Love from Singapore!

Our superior king room was spacious, very clean and comfortable. Very large bathroom too with a large bath and separate shower cubicle. Bed was very comfortable and the room had lovely views. Staff were polite, friendly and helpful. We drove to the hotel from the A38 to the hotel and the lanes were narrow (as are many lanes in Devon and Cornwall) but the drive through Haldon Forest was beautiful. We drove out the other way through Ide village onto the A30 which was a bit wider! Would definitely stay again.

Amazing hotel spotless comfy bed everything you needed in room iron iron board,hairdryer safe tea coffee will definitely return hopefully a sea view

Fantastic service and friendly staff...Free secure parking and nice breakfast. New comfy beds with fresh bedding. Made us feel welcomed also 1 minute walk to the beach ⛱️ Good location. Will book this hotel again next time we in the area Asif (Manchester)

Nice room but very hot and there was a emergency light in our room that glowed green constantly made sleeping hard .nice staff .