The Hotel Marcel was quite Modern and very aesthetically pleasing! Upon arrival, I could tell this hotel was full of charm and personality. I especially enjoyed my stay in a corner suite with a King bed. The bathroom was very luxurious and I felt as though it was something out of a magazine. Overall, my stay was very comfortable and affordable.
If I had one gripe it would be that the interior of the room was very dim in lighting even when the lights were fully on (touch censored lighting was available). I wish more light was able to be in the room.
The service at reception is wonderful, as well as with hotel and gym staff. The amenities are fantastic: very spacious gym, saltwater pool, hot tub, sauna, steam, and full golf course. Wish I could have stayed for more nights! I will definitely return.
I didn't realize there was no surface lots and I'd have to pay $25/day for parking. I might have missed that in the description so that's not really an issue. We were given a room on the top floor, in practically the farthest corner away from the elevator which was quiet, but far away from the rest of my daughter's teammates who were staying on lower floors. We dropped our stuff and went right to the pool. There were only 4 chairs and no towels left so we had to go searching for them and most of our stuff got wet sitting on the floor so that was frustrating. The signs on each floor say ”ice and vending” but the floors I checked had ice machines only and I had to resort to paying $4.00 for a can of orange soda at the bar for my daughter. The store in the hotel was closed, though I'm not sure if it would've been cheaper. After swimming and hanging out in the spacious lobby, we returned to our room to realize it wasn't very clean but it was time for my daughter to shower and go to bed since she had a gymnastics meet at 7:45 am. I took pictures of the hair tie in the sink, the bug on the bathroom floor, the hair on the vanity and floor, the stains on the bed skirt, etc. Kind of disappointed bc I usually stay at Marriott hotels for work and never have these issues. The coffee shop in the lobby was quick the next morning though which was good since we had to get up so early.
It's in a remote location so Uber Eats to the rescue. Buffet breakfast was mid. Bed was super comfy. Staff very friendly. Hotel is old but will be undergoing refurbishment soon.
This hotel is really nice and clean. Its design is wonderful. The hotel service team is really nice and friendly. Also, if you arrive at the Train station, you could call their free shuttle service (it is operated by 15:00). The hotel lounge is wide and very cozy. We regret staying only one night at the New Heaven. It is really a recommendable hotel!!!!!!!!!!!!!!!!!!!!!! The room is also awesome. You can enjoy the harbor view in your cozy room!!! If I return to travel New Heaven, I will definitely choose this hotel.
11358752****The accommodation was near the client's company, the price was very good, and the environment and room were also quite nice; highly recommended.
MMuhammad Sabir JanLocation is perfect heart of the city. Just walk by Yale University. Rooms are big and very clean. Bathroom is very clear and complete with all needed amenities. Front desk always very friendly and polite. It’s my second time living in Omni Hotel New Haven and will choose again for my next trip. For those who they love nightlife must live here because it’s just cross the road have best nightlife bars and clubs. Perfect Hotel I Recommend 100%
Everything is as perfect as you would dream of! Thr room is very spacious, modern Nordic style design, from coffee to shampoo they are in top-notch quality. The gym has one of the most high tech equipments and the laundry room is certainly a bonus for long trip traveller. Staff are friendly and efficient as well, would highly recommend!
Hotel staff was very friendly it was difficult to change the temperature in my bedroom and the furnace made a knocking noise when it clicked on and off. The toilet also ran periodically through the day.
GGuest UserWhat a beautiful hotel, inside and out, and the service was top notch. High end amenities in the room and Tony's Restaurant (located inside the hotel) was fabulous!! Highly recommend.
GGuest UserThe hotel was clean, comfortable, and well-located. The staff were friendly and helpful, and the service exceeded my expectations. Would definitely stay again!
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