Hotel 3-Star di Suffolk, United Kingdom

Small double room, very soft mattress, bathroom was tiny, no surface for your washbag etc, very tatty bathroom suite, sink cracked from top to bottom, shower leaked so badly that the flooring was warped and leaked onto bedroom carpet leaving wet patch after each use.

It's about 10mins away from train station walking, Clean, nice views if in selected rooms. No one explained about the gym or restaurant so we ask other customers. They said they needed i.d but didn't say this when I had booked it. But I would say this is like a upgraded travel lodge. We will be back to try the food out as didn't know about this before like mentioned. Good location for places like dance east or football

We stayed two nights at the Jockey Club Rooms and enjoyed every minute of it. The whole experience was fantastic but the breakfasts deserve a special mention, as does the young lady who checked us in, who couldn’t have been more friendly and helpful. Will definitely be staying again next time we visit Newmarket

I stayed here i enjoyed this stay. I did boil the ketrle.and that just before leaving . Dr otteker i added as the water cam be dubiiois .the demand for this water is high so i add a cleaner and i passed the water via a brita style filter . Its nice for comlan. The riom is cold fpr.me this is super i need cold as heat can might may be bad news? So thr electruc stpped Hmm Then it seems the kettle was not on a trip circuit tp syop a nlown fuse in the plug of thr ketyel it been a notmality to have a kettel over flow. I diid not shower as i found the amount of wayer is difficult to.keep many areas as this in constant sypply I neede dot be hydrated if i wash that does not happen ..and i spebt two.days readdresi g g this need .. Advjce tp all hotels.os hav3 a ketgle.with glass hwrer the customer sees the water is dirty or clean..it.is.a.beyyer sytem.not.rto be too.well.its water . ?

Quite a wacky, quirky hotel- which we love! The main hotel is unique and fab, but the rooms are tired and outdated and could be cleaned to a higher standard. The tap water is not drinkable, so more drinking water also needs to be provided and accessible in double and twin rooms- one bottle for two people is not enough. When phoning reception to request two bottles of water, we were still only given one and the empty bottle we had was also weirdly and awkwardly requested and collected at our door first, before we were allowed more water, which was then bought separately and left outside the room? Just a little odd when they have to provide drinking water. A great location hotel though and we actually love the extravagant, crazy style of the main hotel and have been back 3 times and would stay again when in the area for work. You have to see it to believe it!

Arrived late at night & was greeted pleasantly. Walked into my room & very basic, but that’s fine for what I paid. However as I was trying to sleep, all I could hear from the person next door in the bath & noises weren’t very pleasant. After failing to sleep, I then ordered a taxi to stay with a friend locally. When I handed the keys back, the staff asked me why I was leaving in the early hours & I explained my experience & said that they would contact me re a potential refund, but still haven’t heard from them to date. I wouldn’t fault cleansers or reception staff but my room needs a much needed upgrade & would recommend management to spend a night in a room, so they can experience it for themselves & realise that they are loosing business due to its present state.

I really enjoyed my stay at the premiere inn. I was hesitant at first but it was only one of a few places in bury that offered twin beds. Location was great, backed on to the Abby gardens, and a short walk into town.  Checkin was fine, you could do it yourself digitally or a real Person could help!! The staff were super friendly, helpful and knowledgeable about products and procedures, ie dinner, there were lots of desks and choices.  We hadn’t planned to eat there but the menu looks extensive and had some great new healthy options. Do we had dinner and happy hour wines.  Breakfast was immense too.  Shower was hot, pillows were plump, room was clean.  I did wonder why we did t have a fridge or bottled water but it was no biggy.  Overall I’d stay again.

Lovely hotel, has all you need plus free sweets! Nice warm room. Loved the carbon friendly deal whereby you get a free drink if you don't want your room serviced! Great staff, friendly and helpful. Easy 20 minute walk to town centre.

Good location, was able to check bags in a little earlier than 3pm with helped us out LOADS! Room was nice, had air con which was fantastic as was a very hot day. Only thing I can fault is that it was a family room (which we needed) but the beds was quiet high my youngest is 3 & he fell out the bed in the night & hurt himself. Could do with those side rails that you can slip under the mattress to stop the kids from falling out. Partfrom that couldn’t really fault them. Oh also, it’s was LOVELY AND QUIET the whole time we was there, which made the trip as when you’ve had a busy day out and about the last thing you want is to be able to hear everybody else. But there was NO EXTERNAL NOISE!

Have stayed at Orwell Hotel many times. First time in 2002! Great location, very comfortable and clean, great breakfasts, plenty of lounge space. My only quibble was that hotel didn't really seem geared up for dinners/lunches, maybe there is less demand for these nowadays. In the past the main dining room has been used and it was more formal/smarter.