Hotel 3-Star di Surrey, United Kingdom

This is not the first time we have stayed at this hotel, although it is the first time that we used Trip to make the booking. This is a very nice hotel with friendly staff and a good range of food and drink available. The room we stayed in was clean and comfortable. It was quiet and a good night sleep was had. If I had to make a negative point it would be that we were required to pay an additional fee for parking and that hasn’t been the case before. I didn’t notice anything about parking charges when I made the booking although it may have been there. As a hotel guest that I would expect overnight parking to be complementary however this will not impact whether or not we stay at the hotel again. Thank you to the friendly staff and compliments to the Cleaning staff for presenting us with a nice room.

Lovely hotel...wonderful room with a view overlooking the grounds...very friendly and helpful. Had a great ****** mystery weekend with wonderful food.Only downside was when came down for breakfast...3 dirty tables ..none laid ...had to wait for table to be cleaned and wiped!!! even though there were plenty of other tables that could have been laid quickly.. Hot water jug empty..milk empty !! not great.

The hotel is a little dated and worn, so I had some trepidation when I first arrived. However, my room was very clean and comfortable. All the usual amenities. Breakfast was available but I didn’t take it. The only thing I would say is that the rooms are very close together And the doors are quite loud. I was fortunate in that I did not have noisy neighbours but I would imagine if you had people coming and going a lot it would be very irritating.

This location was perfect for us for a nearby visit. The pub was very popular (almost full) and had a great atmosphere. The car park was very busy with patrons cars. Fortunately we could find a spot but it would be useful if, somehow, Hotel stayers were reserved a space. This could be requested by the hotel upon booking confirmation. Sadly, we did not have time to enjoy the food or drink in the bar before meeting friends. When shown to our room and while carrying over night bags up the stairs, it would have been extra helpful if our door had been opened for us by the staff member to walk straight in before setting those bags down. Small detail to go from 9.5 to a 10/10! After check in we left our room quite soon after to meet friends and only returned after midnight to sleep before next day check out. As a result, we could not really enjoy any service or facilities but the room was fine with an ensuite bathroom. Adequate for our needs. We have stayed before and would stay again should we need to be in the area. Thank you Star Inn

We booked this hotel as we have a morning flight to catch. This hotel is connected to the North Terminal of London Gatwick airport by a corridor. The check in process was done within 2 mins, elevator is operated by room key card, which is extra security. The beds are comfy and was great to watch Eastenders to wrap up our trip in London. The breakfast is great, I must praise the service of the gentleman ”Bill” who was proactively so helpful to all the customers. I love the British sausages there, it's a shame they dun have fried eggs. But the yoghurt, toast, croissants, conflakes are all there, not to forget a waffle machine, for people to have fun with - I mean having fun during brekkie.

Clean and comfortable room with all the usual facilities. Lovely spa and pool - also a gym which I didn’t use. Can’t really comment on service as I only briefly saw someone at check in, but she was very pleasant. A restaurant but I didn’t eat there. Good location for travelling into London the next day. Minor issue: bath towels are a bit small and thin (and I’m not a big lady!)

We stayed at Orchid Epsom for 10 days and had a truly comfortable and pleasant experience. The hotel is very well located with good accessibility to both local transport and nearby attractions, making it easy for us to get around during our trip. The property is clean, peaceful, and well-maintained — perfect for families looking for a calm place to return to after a busy day in London. What really stood out was the wonderful staff who made our stay memorable. A big thank you to Akhil, Nikhil, Abhishek, Hava, Safa, Ali, Darshini, and Laura — each of them went out of their way to ensure we felt welcome and taken care of. Their friendly attitude, helpful suggestions, and warm hospitality made us feel at home. Overall, Orchid Epsom is a great choice for anyone visiting the area — a peaceful stay with exceptional staff and great service. Highly recommended, and we’d happily stay here again.

I was really delighted to be staying at this hotel as I was able to take my little doggies with me. There was a fan in the room and we were on the ground floor which was great. The grounds round the hotel are good for taking the dogs out first thing and last thing at night. I took them out with me in the daytime, as I have air conditioning in the car. We could then have car picnics. I was happy that I could have had breakfast if I had chosen to. I had my own snacks with me though, so I could stay with my dogs. The hotel staff were really nice as I ran out of tea at once stage. I was staying for a number of days and extended my stay by one day so I could do some coursework. It allowed me to explore the local area and look for a flat, as I am moving to Surrey in a month. Thank you.

Very nice they give me a room can overlook the racing place. Very quite place, Even though quite distance from Town. But Uber is very convenient. Also can order food from Uber. Wonderful experience. Only the breakfast could be upgraded. The stuff at Breakfast place very friendly, accept one looks little strange. Thank you, and will go back stay again.

The location is very nearby Gatwick Airport. Shuttle bus services are available, you may pay for a round trip fee when boarding the bus. Please do not throw away your shuttle bus receipt, the QR Code on it will be required for the next time. Breakfast and dinner are served, especially dinner until 10 pm. Bar is 24/7. The standard room is big, however the curtain for shower is somehow humid, and soundproof is not in good condition. All in all it is a good choice nearby the airport!