Hotel 3-Star di East Java, Indonesia

We choose to stay in Swiss-Bel due to our great experience with Ciputra in Semarang which is owned by Swiss-Bel. Unfortunately, Swiss-Bel Surabaya can't compete with Ciputra Semarang. Both hotels have similar pricing, but Ciputra has a much better atmosphere and amenities. Swiss-Bel Surabaya has no bar area. The breakfast is served in the lobby where guests check-in and people outside walk by. The food choice is much less than Ciputra and Swiss-Bel Malang. However, the hotel itself is good and breakfast sufficient if you don't compare it with Ciputra and Swiss-Bel Malang. One thing which absolutely needs to be improved is that jam, chocolate paste and peanut paste should be served in cups, not jars where guests have to scoop out the sweetness themselves with a knife or spoon. This is unhygienic and not tasteful.

Super good location. 5min walk to Tunjungan Mall, the best n biggest mall in Surabaya. Near to many good restaurant. Stuff was friendly. Everything looks new n clean. Bed is comfy n not too soft. Just to my liking. Breakfast serve mostly traditional local food n some international selections, not too many varieties but ok for my 2 night stay.

The location of the hotel is easy to find, the service is very warm, the room is spacious, the facilities are complete, and it feels like home! Very good! It is a hotel worth staying in for travel, vacation and business trip!

Good location near river and Tunjungan plaza which is a massive mall and loads of places to eat including food courts. Clothing especially from Indonesian stores are good value. Hotel very clean and comfy bed and pillows. Bathroom little small in family room but good to have separate seating area with more space. Breakfast not bad not loads of options but perfectly fine. NB: very very steep hill to get to front entrance which is near impossible for a taxi to climb with a turn as well.

Very low standards of cleanliness. After checking in, I asked for the floors to be washed because there was dust and small debris everywhere. Despite this, the staff was very friendly and the breakfast was decent.

Treat place with great services ! Has a worlwide electrical outlet adaptor.

Old hotel but well maintained. Rooms r huge n clean n the ac is very cold n i like it. The only minus thing is that the tv channel , no Hbo/Cinemax. Breakfast not much variety but taste ok. Staff r very helpful. Recommend fr this hotel.

located in the heart of kayutangan where nearby local attraction at, cafes, places, station and Idjen boulevard. the hotel is clean, has a free valet service for car parking, small pool in the 6th floor facing the street. the staffs are very accomodate what you needs, they also offer us a free upgraded room to deluxe.

Beautifull Hotel. Everything was clean and also goof location.

Everything is good except for the room size. I have problem opening my luggage because of the small space. I even have to di my prayer on the bed because there’s no more space for to do that on the floor. I have to give credit to the staff. They are very accommodating and have sincere smiles. If not because of the space of the room, I would definitely atay there again.