Hotel 2-Star di Grand Est, France

The studio apartment is equipped with a small kitchen, which is quite sufficient for simple cooking. The location is strategic, about 1.5 km from Petite France, making it convenient to reach various tourist attractions. That said, don’t expect a luxurious stay—this place is just okay but reasonably priced. Parking is available for €14 per night.

Honestly one of the worst hostels I’ve stayed at in Europe. The reading light at my bed didn’t work and it never got fixed even after I told the staff. The rain shower was impossible to adjust — the water was way too hot. No hair dryer available either. The bed also had a weird sticky smell which wasn’t pleasant. Pros: Location is great, easy walking distance to main attractions like Notre-Dame de Strasbourg. The building and neighborhood look nice. Common space atmosphere is great and hype. Average service from teenager staffs.

Everything was fine as expected from a budget hotel. Receptionists were nice, although they can’t really speak English. The only issue upon check in was that I was asked to pay the hotel fees again even if I already prepaid online. They said that they did not charge the card when i made the prepayment as it was only meant to reserve the rooms. So i paid right then and there at the reception once again. Then this morning, i check that both cards (the one used for prepayment and the one used at the reception) were actually charged. Now, i have duplicate payments which I’m still tryint to resolve with Trip customer service. In addition, we were suddenly awoken the next morning due to all the noise right outside our door. Somebody was shouting/talking so loudly and kept banging things. When i opened the door, it was the housekeeping lady. What is the purpose of putting the “do not disturb” sign on the door if the person who’s not supposed to disturb you is actually disturbing you from directly outside your room. This is the first time i have met such a loud housekeeper and the first time a housekeeper did not greet “good morning” eventhough we met eye-to-eye.

Booking Numbers: *********** (PIN 5187/hotel confirmation number: ***************) and *********** (PIN 8304/hotel confirmation number: ***************). We arrived at the hotel just before 8.00 pm on 22/03/2024 - tired after after a long day of travelling. When I presented our ”Check-in vouchers” for the two rooms that we had reserved and pre-paid for online with Trip.com, the lady at the reception said that they were only room guarantees and did not represent that we had already paid for the rooms before arriving at the hotel. Therefore, I gave her our written receipts from Trip.com for our payments for the two rooms and asked her to call Trip.com to confirm that we had already paid for the two rooms. She then gave us incorrect entry codes for our two rooms, for which I had to return to the reception where she then gave me the correct entry codes. Later that evening when we passed the reception to to go out of the hotel to find somewhere to eat and I asked her if she had telephoned Trip.com yet, she acknowledged that the rooms had already been paid for online.

Room was spacious, good and clean. The only thing was that the reception hours need to be communicated properly. We arrived at least half hour before the stated closing hours but already no one there. As we booked through trip.com, we didn’t receive the instructions to the safe where they dropped all the keys for « late » guests. But obviously we weren’t even late as mentioned, we arrived before the reception closing hours. Thankfully we met a gentleman who had the safe’s access code and we were able to retrieve our room keys

I needed a place to sleep overnight to break up my trip from the south of France ti Belgium, and this was perfect. Right off the highway, but with no traffic noise or pollution. The clientele, mostly truckers, were polite and quiet, there was no noise at night or in the hallways. The staff was pleasant and readily available, check-in and out was simple, the buffet dinner was a good quality all-you can-eat. If you're looking for a clean, simple, friendly place to rest on your trip, I highly recommend this hotel.

I thank the receptionist who solved my problem by offering a room replacement ! However, the household woman forced customers to quit the room (when you can go out until 12:00, not 11:20) was less appreciable.

Номер довольно компактный, но очень удобный, всё помещается. Мыло жидкое было в дозаторе, 3 больших полотенца на двоих. Постельное белье приятное, не голимая синтетика, как часто бывает. Матрасы плотные.

Everything was good and wonderful, I really liked it...

Compared with it, domestic software is cheaper than booking. The only regret is that the breakfast package hotel is not included. French breakfast is generally simple and has nothing to do. Relatively speaking, it is much more cost-effective than booking.