Hotel 2-Bintang di Derbyshire, United Kingdom

Very pleasant and helpful staff excellent location . Ironing facilities a little basic but as expected. Will definitely stay again as very convenient and central for sightseeing and shopping

The manager at this IBIS was a genuine 5-Star success. He was professional, courteous, focussed and helpful. Having stayed in numerous 5-Star hotels in Japan, Hong Kong and Shanghai in the past 20 years (and trained staff at several hotels including Hyatt and Hilton), this guy would easily fit in with any one of them. He is that good. For an example of how customer service should look at all hotels in 2022, visit this IBIS.

I booked this hotel for my father and I as we had a very early morning appointment at the Royal Derby and we travelled far afield. I needed a room for him which had a low-step shower cubicle, Premier Inn & Travelodge didn't offer these options for their rooms nearby. So I chose ibis as a reasonable alternative, the welcome and check-in was smooth and professional, the room was snug and small, but suitable for a one night stay I thought. The bathroom was perfect, as was the in room TV. As with any hotel, one of the key integral factors for a stay is the comfort and quality of the beds. I was so disappointed with the poor quality of the beds, the mattress was not a proper mattress and was approximately 3” thick, it was hard and unbearable. I had to fold my duvet in half and sleep on top of it to reduce the discomfort, as did my father. I got about 3 hours sleep due to the discomfort and unpleasant condition of the bed. I had back ache and shoulder aches the next day, which wasn't expected. My elderly father was worse for wear also. The breakfast buffet was faultless with a good selection available and fresh food. We won't stay in an ibis again, it was our first time staying in an ibis, its been 3 days since my booking ended and we've not been offered a chance to review our stay formally, nor can I see any way to claim a full or partial refund for a very poor quality overnight stay. I would caution anyone on booking here, as the bed quality is really poor and lacks any form of comfort whatsoever. I cannot fault the staff, the cleanliness of the room and hotel, nor can I fault the bathroom which had a spacious shower cubicle. It's a shame the company hasn't invested in the most essential item in any hotel... the beds!

Stayed for new years eve and a meal. We thought the meal was excellent, nothing was too much trouble for the staff who looked after us. We stayed in a small double, room very warm but cosy! Only bit that was annoying which had got nothing to do with the hotel was bin lorry at ten to 7 on new years day morning waking us up😡

Very pleasant and helpful staff excellent location . Ironing facilities a little basic but as expected. Will definitely stay again as very convenient and central for sightseeing and shopping

The manager at this IBIS was a genuine 5-Star success. He was professional, courteous, focussed and helpful. Having stayed in numerous 5-Star hotels in Japan, Hong Kong and Shanghai in the past 20 years (and trained staff at several hotels including Hyatt and Hilton), this guy would easily fit in with any one of them. He is that good. For an example of how customer service should look at all hotels in 2022, visit this IBIS.

The manager at this IBIS was a genuine 5-Star success. He was professional, courteous, focussed and helpful. Having stayed in numerous 5-Star hotels in Japan, Hong Kong and Shanghai in the past 20 years (and trained staff at several hotels including Hyatt and Hilton), this guy would easily fit in with any one of them. He is that good. For an example of how customer service should look at all hotels in 2022, visit this IBIS.