Hotel 2-Star di Idaho, United States

The affordable price reflects the hotel’s desperate need for renovations. The first room we were given smelled strongly of stale cigarettes even though it’s marked as a non-smoking room. The second room smelled ok but the window was broken, the bathroom toilet & shower were chipped and stained, and the bed wasn’t super comfortable (just felt like an old mattress). The hallway carpets don’t look like they’re ever vacuumed. We didn’t take advantage of the breakfast but it appeared to offer waffles, juice, and some assorted muffins & fruit. The staff was nice.

It's literally within walking distance from Boise Airport, so not a bad walk if it's nice out. Wifi was an issue, got fixed, the front desk lady, Claudia, very nice helped out and got it fixed, but off with connection issue again next morning. Didn't get to eat breakfast because it closed at 9AM...the bed is rather soft and it's very similar to Holiday Inn Express in set up...

Check in was 3:00pm. I arrived at 5:15pm. There is no map of hotel and parking around hotel available for guest to review. Took 15 minutes to fine a hotel layout which didn't help. Walked into a used room. Nobody cleaned it up by 5:30pm I was told it would be 30 minutes at least to clean it up. Manager complained about higher workers (not my problem). Phone in room was flashing red light for messages, but there was not messages. Front desk person came up to verify it was not working correctly and took phone out of room. Sink dripped water all night. Put hand towel in sink to quiet the noise. Harley Davidson bar within 100 feet of hotel and the noise echoed through room most of night. Only things good was staff listening and responding and the breakfast. Bananas went quickly.

House keeping was amazing, helpful & went out of the way. Rooms are out dated & dirty, even with good housekeeping can only polish it up so much

This hotel was so charming and just the thing we needed after a couple nights camping in Yellowstone without a shower. It felt amazing to come back to civilisation, and we were so delighted by the decor. There are lots of lovely little touches, like how they fold the towels and tissues. There were even folding chairs and a folding table so we could enjoy the outdoors. It was actually a straight shot from the road that goes between Yellowstone and the Tetons, but it's unpaved so it's quite an adventure. Only do it if you have a tough car. Otherwise go with the longer routes out of the Western entrance to Yellowstone is the southern entrance to the Tetons.

I think the maids need to ask if a guest is in need of anything, when they don’t have to clean the room daily. I know that they didn’t ask at all . So the guest is then responsible to ask for extra towels or toilet paper. It only takes a minute to make sure the guest has enough towels & anything else.

Forgot to take a photo, just drive from Grand Teton to San Francisco and pass by here for a night. The room is small but the sleep is not bad, there is a very simple breakfast in the morning, a good choice to live casually

The gentleman that checked me in was friendly and calm!  The whole system went down just as he started to get my reservation info.  He was apologetic about it but I had no issue with it, as systems are not fail proof. The breakfast was good, link sausage, scrambled eggs, biscuits, gravy, fresh fruit, muffins, yogurt and three choices of fruit juice cocktails.  Would rather have had just fruit juice, but people tend to drink it like there’s no tomorrow so I understand using a less expensive alternative. The woman that prepared the breakfast checked it often to keep everything full.

The problem was the price we paid on trip.com was $60 dollars American more, then walking into the hotel and paying at the front desk  I went to trip.com to get a savings  And instead I paid $60 American dollars more than arriving at the hotel and paying at the front desk, without a reservation. It completely defeats the purpose of utilizing trip.com to save money on a motel. Better to go to the hotel site and see what they have to offer. I sent a message to trip.com and I never got a message back. I was hoping for some sort of compensation. Sincerely J.R