We booked 4 rooms for our family tour and we had a great stay at Sapphire House. The rooms were cosy, clean and quiet. The breakfast was amazing with on-demand hot dish menu prepared for you! Front desk staff were very helpful and arranged a van for our group to commute to the station. The team was well diverse with Chinese speaking front desk staff as well. Highly recommend this hotel!
PPihuatingshangdeshaqiuI requested a quiet room and sent an email to remind them beforehand, but received no response. Upon arrival, I found I was still assigned a room right next to the street, where garbage trucks and passing vehicles were noisy in the early morning. I booked a double room with twin beds, but after cleaning the next day, they only provided one set of towels and bath towels, which we had to share. The hotel is an old building with a lot of character. It rained the day I checked in, and the marble steps were slippery; my husband slipped and fell, so we had to be careful ourselves.
AAnonymous UserOverall: Extremely satisfied!!! I will definitely come back for a second visit.
The service was truly excellent. The restaurant recommended by the concierge was delicious. The bellhops were very quick, carrying luggage up and down stairs.
The place was spotless; both the public areas and the rooms were very tidy.
The ambiance was elegant and had a classic old-money feel.
AAnonymous UserTom and Karen are the best landlords, warm, professional, generous and considerate. We asked that there be no need to clean the room during our stay, and then two bottles of water will automatically appear at the door every day, which is a thoughtful service that most five-star hotels can't do. The old house with a history of more than 100 years is very beautifully renovated, the equipment is modern and complete, and the bed is very good to sleep. The wooden floor will be a bit noisy, which has little impact on us. The landlord also carefully prepared earplugs at the bedside. The location is great, less than two kilometers from the train station, if you don't have much luggage, you can walk. You can walk to the main attractions, several art galleries, and museums. There are too many places to visit around, and you can't finish it for a week. The restaurant Madonna at the Royal Art Museum is nice and delicious, and the Mi San restaurant on the roof of the MAS Museum is easy to book. The zoo is worth going and the restaurant environment is particularly good.
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