Hotel 5-Star di Ningxia, China

Traveling with a child during the holidays, we chose this hotel. Even before checking in, we received a WeChat message from the concierge with a comprehensive mini-guide, which was really helpful. The hotel itself is excellent; it's very quiet, perfect for sleeping. They provide kids' toiletries, all in single-use packets, so you don't need to bring your own, and they're very safe. On the second floor, there were some fun activities for children over the past two days, like Yellow River-themed painting, which my child absolutely loved and found very engaging. The hotel breakfast is also great, featuring local specialties like 'Haozi noodles,' and it runs until 11 AM, so no need to rush in the morning. In the evenings, on the third floor, they offer complimentary fruit and congee. If I didn't feel like going out, I could just take my child there for some congee and fruit. Overall, the stay was fantastic, and I highly recommend this hotel.

My stay at the Yinchuan Marriott this time was very comfortable, and I must particularly commend the front desk staff, Geng Wei. She was warm and attentive throughout the check-in process, patient and meticulous, providing an excellent communication experience. The bellhop service was thoughtful and proactive, handling luggage promptly and securely. The entire service team was highly professional. The room layout was well-proportioned and comfortable, with good lighting and ventilation, and it was spotlessly clean. Although some facilities weren't the newest, they were well-maintained and functioned smoothly. The bedding was soft, ensuring a very good rest experience. The self-service breakfast offered a rich variety, combining Chinese and Western options, including local specialties, hot dishes, pastries, drinks, and fruits – all delicious. The hotel's location is convenient for travel and sightseeing, and the public areas are elegant and well-maintained. Overall, the attention to service details was exceptional, and the team was very dedicated. I will definitely choose to stay here again on my next visit to Yinchuan. Highly recommended!

Outstanding hotel, highly recommended for anyone visiting Yinchuan, especially the convention centre. The rooms are large, spacious and comfortable, with excellent facilities. The bathrooms are clean and well-stocked, with large bathtubs. The service is brilliant, both from the front desk staff and the cleaners, who are all quick and efficient.

I booked this for my family, and they were extremely satisfied. When I made the reservation, only twin rooms were available, so I booked two. I contacted the hotel beforehand and asked if it would be possible to get one king room and one twin room if a king was available, or if not, to put a safety rail on one of the twin beds since there was a child with us. To our surprise, when the hotel staff assigned the rooms, they not only gave us a king room but also upgraded us to a suite and arranged for connecting rooms – so thoughtful! My family was very happy with their overall experience, including the dining. Highly recommend!

Overall, this hotel is quite worth staying at. I really liked the hotel's design, ambiance, and facilities, and the room was also good. I booked a room with a hot tub, and the cleanliness was excellent. However, the service and management were clearly weak points. On the day of check-in, the hotel was fully booked, and the lobby, which isn't very large, was crowded. When we first arrived at the parking lot, there was only one older gentleman working, and it took a while to find someone to help with luggage, clearly indicating a staff shortage. During check-in, there wasn't much proactive information provided; staff only told me things after I asked. Compared to other hotels of similar standing I've stayed at before, there was a noticeable gap in service professionalism. The restaurant gave a similar impression. The staff's attitude wasn't bad, but the service felt inexperienced. The food itself was generally mediocre, though the beef skewers at dinner were surprisingly delicious 😂. Interestingly, some of the older staff members around the hotel were very diligent, constantly cleaning and bustling about. So, my feeling after staying wasn't that there was an issue with staff attitude, but rather that the hotel's staffing, training, and management haven't kept up with its excellent facilities. This is quite a shame because the hotel itself is really well-done. What deserves special praise are the hotel's activities; the explanations were very thorough and professional, and this part of the experience was excellent. Coupled with the desert environment and the starry sky, I think it's still worth staying for those who come specifically to experience the desert. If you only look at the design, room, cleanliness, and overall environment, I really like it. If the management and service professionalism can be improved later on, the overall hotel experience should be much better.

The room was spacious and bright, with lovely morning sun that really boosted my mood. The hotel facilities are excellent, the toiletries were all clean, and the room cleaning was very thorough. The EV charging stations are a major highlight – there were about 10 'Didi' chargers, always with available spots and they charged quickly, which is perfect for electric car owners. The only downside was the lack of heating in the room. The temperature difference between day and night in Yinchuan is quite significant, so it got pretty cold at night.

Our stay at Desert Diamond Hotel was truly excellent value for money! The room had an amazing view and was incredibly comfortable. The dining experience was consistently top-notch – a rich breakfast, exquisite dinner, and even heartwarming late-night snacks. The kids had an absolute blast from start to finish; the hotel's attention to detail truly caters to families. All the staff were warm and patient, and a special shout-out to our butler, Felix. He meticulously arranged our entire 3-day, 2-night itinerary, striking the perfect balance between activity and relaxation. He made sure both the kids' preferences and the adults' must-sees were covered, and he fulfilled almost every request we casually mentioned, showing incredible attention to detail. Next time we're in the desert, we're definitely coming back to this hotel and specifically asking for Felix!

The hotel lobby is huge and the room was clean. Their customer service was also impeccable. The front desk staff had shown that they are so willing to assist you in every way possible, right from the check-in. When my wife was feeling unwell, they brought food up to the room for her. They then gave us complimentary breakfast (I’d booked a non-breakfast room) and even provided us with a free clothes wash and dry service as our WeChat could not be linked to the QR code. The cleaning lady was also kind and was always asking us if we needed more toiletries. I must say that the hotel staff made a huge difference in our hotel stay. Well done and thank you for your excellent service!

The room environment feels comfortable, the hotel is in a good location, and the transportation is generally convenient. Duoduo at the front desk said that there is Hengdian Cinema nearby. We went to the snack street in the evening, which is not far from the hotel and can be reached in a few minutes on foot. The room is comfortable and sanitary, the front desk and room attendants are happy to provide all kinds of help, the facilities are very smart, and the price-performance ratio is good. It is the first choice for next stay.

This hotel is conveniently located in the new district, right across from the city hall and museum. It offers great value for money and the front desk service was excellent, making me feel right at home. The internal facilities and cleanliness were also very good, making my trip to Yinchuan very satisfying.