Hotel 5-Star di Ningxia, China

Amazing decision to go to Yinchuan for Dragon Boat Festival since it has the best weather and the cleanest city in China. Kempinski in this city is one of the best. The hotel is in the middle of the city, so there are multiple destinations to tour. For my trip, I did not go to the sand dune area. I focused on the ride share to the touristy movie film park snd neighboring theme town. The hotel is also near the growing 801 Creative Park, Night Market, and just a walk from the Ningxia Museum. So many more local and traditional spots. Bring an extra shopping bag. The hotel has a great view of their master plan development, delicious food options from the cafe to the German restaurant, and coffee/tea lobby lounge. The staff is bilingual and the grounds are immaculately clean. Sleeping and facilities really comfortable. Nicest locals all around. Thank you for a great stay.

We very much enjoyed our brief stay at JW Marriott in Yinchuan. A real highlight is the breakfast provided - a very wide selection with some local choices too. The room was very clean and comfortable and we would happily stay in the same hotel if visiting the area in the future.

四星酒店入住體驗超滿意！特別要重點表揚（前台小冉小姐姐），説話温柔 語氣舒服，服務温柔又耐心，幫忙拿行李，送快遞 人品好，做事好👍辦理入住退房高效快捷，態度特別親切。房間乾淨整潔、設施齊全，環境安靜舒適，整體服務專業貼心，性價比很高，下次出行還選這家，也推薦大家入住！最後也表揚一下管家小王 拿快遞  積極、努力 認真，還有前台小張 小媛 接電話幫助我解決快遞！ 是這樣的酒店 讓人感覺一直想居住！好的團隊 好的服務， 對的上這個品質 ！致敬🫡努力的人

I booked a room with Helan mountain and river view , but they downgraded me with other room. They offer to give me another room in next day , but I am too lazy to change anymore. I also brought 2 set of breakfast, I am planning to get one set of breakfast to takeaway because I am a fussy eater, but they don’t let me pick the food that I like, ending up I have to throw them in the bin, because I don’t like the food that they pick. I feel so bad because I waste the food. I feel like I was being scam.

酒店服務超級好，情緒價值給滿；前台小姐姐和藹可親，全程微笑服務，車到門口進門主動拿行李，人到櫃枱主動端茶送水，辦理入住超級專業；主動提出幫我們帶洗衣，服務真的超級超級好，下次有機會來中衞的話，肯定還是會選這一家的，安利各位親朋好友可以閉眼選擇這家店～

Excellent and friendly service! Modern and clean hotel! We highly recommend this hotel. It’s modern and with spacious and clean rooms. And the staff is outstanding. We were very warmly welcomed by the staff and check in went super smooth. We got lots of information and it’s easy to communicate via the hotels WeChat. The staff didn’t speak so much English, but this was not any problem with translating apps and the translate function in WeChat. The staff felt us feel very welcome and they stood out as very professional and service minded. We have travelled a lot and the staff of Huanghe Xiyu hotel made a solid impression. The room was spacious and modern. It was very clean and nice. Good windows which could be opened. It also has mosquito nets. There were plenty water, a couple of complementary soft drinks and drip coffee and tea. Comfortable beds and several choices of pillows. The gym was also good. The breakfast was very good. Nice selections of diffferent items. Tasty and fresh. We enjoyed freshly made noodles and dumplings. The staff in the restaurant was very friendly and service minded too. Overall a very good experience which we do recommended.

- 這次入住體驗完全超出了我的預期！前台辦理入住時，工作人員不僅效率極高，還細心地為我介紹了周邊的交通和美食。房間打掃阿姨非常貼心，不僅把房間整理得一塵不染，這種細節真的讓人感到賓至如歸。，酒店的服務響應速度簡直神速！晚上10點多房間空調有點小問題，我剛上提交報修，不到5分鐘工程部就上門解決了，還特意道歉並送了水果。這種對客訴的重視程度，讓我覺得非常受尊重。

真心誇一下這家開了十幾年的老牌酒店，體驗感超出預期！ 雖然是經營十年以上的老店，但整體設施保養得特別用心，房間乾淨整潔，裝修、衞浴、硬件都維護得很好，是老派的商務風格，給朋友訂的房間，反饋住着特別舒服。 最加分的是服務，工作人員全程熱情有禮貌，特別貼心周到，預訂房間了打電話詢問有什麼服務需求，有任何需求都及時幫忙解決，細節做得特別到位。入住環境安靜安逸，性價比很高，老牌酒店的品質和服務真的讓人放心，再給大家推薦一個寶藏小吃街，熙春巷夜市小吃特別多，不差於懷遠夜市，大堂的特產店也很價格也很親民，特產品質有保障，下次出行還會毫不猶豫選擇這裏，也真心推薦給大家！

預訂三晚，住了一晚後果斷取消1.停車非常難停，地上衹有少量，地下的入口跟難找找了半天，因為是跟商業共用的，車位假期根本找不到，停好了大包小包找酒店電梯找了半天2.最關鍵的問題，房間空調根本不製冷，室外不到20度，房間開了幾個小時還是27度。師傅搬着梯子折騰了幾下，温度調到最低，風量調到最大，還是沒有任何效果。到了晚上快11點，打電話給前台，前台推薦給送個冷風機，並讓工作人員來開窗。過了一會，一個阿姨過來送了冷風機，噪音巨大，而且也衹是吹風。開窗的時候還嘟嘟囔囔，意思是把手拿下來，換到另一個窗户，要用力一推就能固定保持。合著這個就是常規操作。阿姨走的時候我隨口問了一句，空調是不是不製冷，阿姨支支吾吾，説剛開，可能效果不好。我料到，這個情況，及時給我們換房間，也大概率解決不了，何況根本沒人提給我們換房。我們勉強睡下，到了夜裡兩點還是給熱醒，起來看室內温度26.5度。媳婦孩子都還好，就忍了繼續捱到了天亮。比較有意思的是第二天早上剛七點，房間温度就直飈25.5。3.退房的時候，我還特意提了取消了兩晚，工作人員也沒問我原因。4.第二天還是第三天，有一個工作人員倒是電話聯繫了我，説送我個禮物。有啥用？體驗太差了，服務還不如全季的水平。跟我們後面換的亞朵，服務上比簡直差的不是一點半點。5早餐還不錯。

Super cool hotel! One of the best hotels I have ever stayed. Breathtaking view and great food, super friendly staff. There are many programs for family and kids. My room type is the desert view cabin, wonderful- kids can just play send once step out of the door. You can observe stars in their star viewing valley, swim in the swimming pool, or simply go to explore the desert and enjoy the great scenery. Love it and will come back!