Hotel 5-Star di Xinjiang, China

The hotel's front officer, Wendy, did an excellent job. She helped resolve a payment issue I had encountered when paying the taxi via WeChat Pay, as the taxi didn't accept Alipay or cash. Appreciate her dedication and helpfulness. The hotel is located near Kashgar Old Town in a short walking distance. I stayed in an Executive Queen Room (40 m2) for two nights. It was spacious and comfortable. The breakfast was good with a wide variety of choices. I'll drop by this hotel again on my way back 5th April 2026.

This is our first time to Ürümqi and we reached in the early wee hours of the morning. We were taken care of by Ann & her colleague of front desk. We are very impressed by the high quality of breakfast and the level of service we have received. The staff were genuinely interested to know how our experience were and went out of their way to make our experience even better. We want to give our thanks to Ann for taking such good care of us over the 4 nights we stayed and continued to do so while we are away at Hilton Altay while awaiting our return to Conrad Ürümqi before our flight home. The hotel’s proximity to 2 shopping malls and more makes this a perfect location. Our luggages arrived 3 days late and it was a blessing we are connected to the mall and was able to buy our necessities without braving the cold. We will definitely stay again in Conrad when we are next back in Urumqi with family.

1. Clean environment.  The hotel offers excellent amenities, is very clean throughout and specifically is smoking-free in the public areas, contrary to the majority of the other hotels in Urumqi. 2. Very dedicated and helpful staff.  In particular, we'd like to highly commend Mr 軒辰 (Yang), who went out to help us resolving many delicate issues, including getting Wechat payment and Didi to work.  Thank you very much 軒辰! 3. Excellent mid-distance location between the city and the airport.  This is particularly useful because we need to get to the airport several times to fly out to further locations in the very extensive Xinjiang.  In the meantime, using taxi or Didi to get into the city is easy and cheap

Overall, we had a pleasant stay with good service. I requested a room decoration for my husband’s birthday, and the hotel staff kindly helped to arrange it, which we truly appreciated. The hotel also has washer and dryer facilities, which were very convenient . The hotel provides a shuttle bus service to the ski resort, which made getting around very easy and hassle-free. One downside was that we had some parcels delivered to the hotel, and unfortunately one parcel went missing for reasons that remain unclear. However, the hotel staff were very accommodating and helpful — they shared the CCTV footage and made the effort to assist us in investigating the issue. Although the parcel could not be recovered, we appreciated their transparency and effort.

第一次來塔縣，在各種平台、各種介紹中，最終選擇了梵隱星空營地，入住體驗十分滿意。 衞生乾淨，服務到位，位置非常好，風景絕佳！ 房間整潔安靜，設施齊全，早餐品類齊全，入住體驗很棒！ 帶小孩入住特別滿意，大廳區域有小型玩樂區，房間旁邊也有各種小孩玩的設施，服務人員對小朋友非常關心，非常適合家庭出遊！

Snow Crown Hotel Tashkurgan was a comfortable stay—clean rooms, warm service, and a great location with beautiful mountain views and easy access to town.

An amazing stay in a picturesque location. The staff were super friendly and welcoming. The accomodation was both spacious and cosy, and despite the temperature falling to -15°C we never felt cold ever in our tent. The food options were delicious and honestly one of the highlights of our stay. Everything was provided with a smile by the diligent staff, whom despite our language barrier did their best to cater to our needs. The view alone is enough to make us want to return to this place. Thank you so much for making our stay so excellent and smooth!

這次新疆之行最驚喜的酒店，沒有之一。 如果來吐魯番，我一定會推薦這裏。走進酒店就像穿越到了異域世界，左手波斯，右手威尼斯。從大堂到房間，每一處細節都充滿設計感，地毯、燈飾、牆面裝飾都精緻考究，濃濃的異域風情，隨手一拍都很出片，住在這裏本身就是一種旅行體驗。 特別點贊前台小扎！辦理入住時熱情周到，不僅高效專業，還主動介紹酒店設施和各項用房須知，耐心解答問題，讓人一到酒店就感受到賓至如歸的温暖。整個入住過程非常順暢、舒心。 環境滿分，服務滿分，體驗遠超預期。下次來吐魯番一定還會選擇這裏，也會推薦給身邊來新疆旅行的朋友！

We had an excellent stay at the Hilton in Urumqi The staff were so friendly and accommodating and attentive to our needs. My wife and I were traveling with our 9 month old son and they took special care of him and our requests. It really took the stress out of traveling. would highly recommend this Hilton to anyone traveling to Urumqi. Specially Miss Jasmine really helped us a lot, 万分感谢赵小姐和希尔顿的工作人员，在乌鲁木齐希尔顿度过了愉快的四天三晚。

這次烏魯木齊之行，被烏魯木齊富力萬達文華酒店的管家小薩徹底圈粉，必須給個大大的五星好評！服務的貼心從到店前就開始了，小薩提前一天主動致電，細緻詢問我的房間偏好與特殊需求。入住時發現房間安排得十分合理，完全契合我的預期，這份提前的用心太加分了。進入房間，第一感覺就是明亮通透，衞生打掃得一塵不染，尤其浴室的乾濕分離設計，既實用又整潔，細節感拉滿 。住店期間，小薩始終保持着超高的服務熱情，響應迅速且笑容滿面，讓人身處異鄉也能感受到家人般的温暖。無論是專業度還是服務温度，小薩都堪稱標桿，也彰顯了萬達文華的品質。下次來烏魯木齊，一定還選這裏，也會推薦給身邊的朋友！