Hotel 5-Star di Samtskhe-Javakheti, Georgia

Staying at Crowne Plaza Borjomi from October 4th to October 9th, 2024, was an exceptional experience. The check-in process was smooth, leading to a spacious and comfortable room that set the tone for a relaxing stay. The breakfast offered a delightful variety, catering to all tastes. The hotel’s location is simply fantastic. Nestled right by Central Park, it features a vast courtyard extending to a picturesque riverfront, surrounded by lush hills and greenery. This serene environment is perfect for unwinding and feeling refreshed. The food selection was impressive, with a diverse menu that never disappointed. Although the spa went unexplored this time, it’s definitely a reason to return. Overall, Crowne Plaza Borjomi offers a wonderful mix of relaxation and natural beauty, making it a place worth revisiting.

Это конечно не 5 звезд. Очень маленький номер. Очень холодно. Очень сильно пахло постоянно неприятно. Отдельный большой бонус-спа. Это да. Но для такого маленького города неоправданно дорогой отель. Без вида на крепость.

We booked this hotel for the first time through Trip.com. The booking clearly said that a 7-year-old child stays for free, but upon arrival, the hotel claimed the reservation was for two adults only and asked for an extra payment for the child. It took about 30 minutes to sort this out while our tired child was waiting in the lobby. Check-in is only after 3 p.m., and even though we arrived early and asked to use the pool, we were told to buy a day pass. This has never happened to us in other 5-star hotels. The food hasn’t changed in years (this was our third stay), and it’s very oily — even the cottage cheese pancakes were swimming in oil. Our “Deluxe King” room was supposed to have a city or mountain view, but we got a view of another terrace instead. When we asked to change the room, they said none were available, although the hotel was almost empty. Also, body lotion and some toiletries are not provided unless you ask the cleaning staff directly. Overall, we were disappointed with the service and quality for a 5-star hotel.