Hotel 5-Star di East Java, Indonesia

To get a good night's rest before climbing Mount Bromo, I booked this hotel in downtown Surabaya. The hotel was inexpensive but offered standard five-star service and facilities. Before checking out, I visited the hotel's restaurant; compared to other eateries nearby, the food was tasty and affordable. The only minor drawback was that the staff's English proficiency was limited, making communication a bit difficult.

This was my first time staying here. Overall, everything was satisfactory. My only suggestion would be about the children's playground. It would be much better if it were mopped daily, and the slides and playhouses wiped down regularly. My child played there and got completely dirty – their feet were all black! 🙈🙈 I had to give them a bath immediately upon returning to the room. 🙈 Additionally, it would be great if they could add more types of toys, perhaps a ball pit or similar. While there were plenty of chairs and tables for children, there were no drawing papers or colored pencils available. That's just my main feedback. Everything else was perfectly fine. The breakfast was delicious, and the service was excellent. Thank you, Golden Tulip! 🥳👌

The hotel is clean and spacious. Very well located in the centre of the city with Jl. Tunjungan just outside of the hotel. The soundproofing is very good that we barely hear any noise from a construction site just beside the hotel. Breakfast is excellent with plenty of food choices and tasty though. Highly recommended.

Warm, friendly staff who gave good and practical advice about the protests and safety, much appreciated . Housekeeping was impeccable and thoughtful and really prompt with adhoc requests.  Rooms are large (size norms from a different time) and the mix of analog vintage features and updated features is charming. Clear and strong WIFI , clean rooms especially for tropical setting The buffet spread is excellent quality, clean and a good mix of delicious local and international continental options.  The spa is lovely, though service can vary - I had a lovely therapist and my friend’s therapist was using her phone during the session (which is not acceptable at any massage place, what more at this spot) incongruous with the very high service and hospitality standards set by the rest of the staff. Would come back and stay here again!

Albeit being a bit dated, the service was very warm and the breakfast selection was awesome! Everyone had smiles on their faces and it was a very welcoming stay in the heart of the city.

Stayed at this hotel for 2 nights was a nice experience.. connected to the mall, easy to grab some food at there.. staffs was friendly and humble.. they also allowed me to enter the room before 3PM when the room is ready..

I had an incredible experience at Bumi Surabaya City Resort, and I can't recommend this hotel enough! Nestled in a lush garden setting right in the heart of Surabaya,excellent service, and beautiful surroundings. The spacious rooms offered stunning views of the city, providing a perfect blend of relaxation and luxury. I particularly enjoyed the rich breakfast buffet, featuring a delightful selection of both local and international dishes, all freshly prepared and delicious. Moreover, the hotel's facilities had a lovely swimming pool surrounded by greenery, two tennis courts, spa and massage ,perfect for unwinding after a day of exploring the city. What truly stood out was the hospitality of the staff. Everyone was friendly, welcoming, and eager to ensure that my stay was enjoyable. The atmosphere was relaxed, making it an ideal spot for both business and leisure travelers. It’s my second stay at Bumi Surabaya and I look forward to returning in the future. If you're looking for a blend of comfort and charm in Surabaya, this is the place to be!

Staying at Shangri-La Surabaya was an exceptional experience from start to finish. The service was warm and professional — every staff member went above and beyond to make sure we felt welcome and well taken care of. The room was spacious, clean, and elegantly furnished with a perfect balance of comfort and luxury. I especially appreciated the plush bedding and thoughtful amenities. The view from the room was also a plus, offering a peaceful cityscape that felt relaxing after a long day. Breakfast was a highlight — the variety was impressive, from local Indonesian favorites to Western and Asian dishes. The pool area and lush garden surroundings made it easy to forget you were in the middle of a busy city. Location-wise, it's conveniently close to malls, restaurants, and main roads, yet the hotel itself feels like a serene escape. Would definitely recommend Shangri-La Surabaya to anyone looking for a five-star experience with genuine hospitality.

A fantastic stay! Even after we checked out, they went the extra mile to ensure our booked car's pick-up location was accurate.

Everything good , spacious rooms, bed is comfortable, close to the attractions places. Definitely will come back if come to Surabaya