Hotel 5-Star di East Java, Indonesia

This was our second time staying at this hotel, and once again it exceeded our expectations in the best possible way. We arrived shortly after 12pm, fully prepared to leave our bags and wander around until the standard 3pm check-in time. To our pleasant surprise, the team offered us an early check-in without hesitation — a gesture that felt like an unexpected upgrade to our entire day. It’s the little things that truly make a big difference. We stayed in a Standard Deluxe room, and it was more than spacious enough for the both of us. Comfortable, clean, and well-maintained, it provided exactly the kind of restful environment we needed. It’s always a good sign when you enter the room and immediately feel like you can take a nap without questioning your life choices. Breakfast was another highlight of our stay. The spread was impressive, offering a good mix of local dishes, international options, and even Japanese selections. From savoury bites to sweet treats, there was something for every mood and every appetite. If breakfast is the “make or break” of a hotel stay, then this hotel definitely understood the assignment. I would also like to give a special mention to Rusli at the reception. His warm hospitality and professionalism helped set the tone for our stay right from the moment we stepped in. Another heartfelt shout-out goes to Igrima from the restaurant. Although she is still a trainee, her dedication, attentiveness, and genuine passion for service shone through clearly. She handled her duties with the confidence of someone who has worked in the industry for years — a true rising star in the team. Overall, our stay was memorable, comfortable, and pleasantly seamless. With consistent service and thoughtful touches like these, I’m confident that our third stay is not just likely — it’s inevitable. We’ll definitely be back again!

Cleanliness was good. There are plenty of USB ports (about six in total), including an international power plug conveniently located next to the bed, with the rest being local plugs. The only issue I encountered was the low water pressure in the shower. It would be great if the hotel could improve this.

Westin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming. The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.

Kamar lokasi bf uda okeeeee bgtttt tapi dpt pglaman ga ngenakin dr karyawannya. Voucher sy include bf . 2x dikonfirm kalau voucher tidak include bf (dikarenakan rate yg saya dpt terllu Murah utk pakai bf ) ngmg rate via tlp. Ga sopan sekali si lbh baik ke hotel bintang lainya aja msh bnyak yg pleyanan masih Okeee. Thx

Indonesia offers relatively affordable prices, which allows us to enjoy such a nice hotel without spending too much. With a shopping mall right downstairs for convenience, we really wish we could stay longer if time permits.

Hotel ini mempunyai lokasi yang sangat baik, sarapan yang pelbagai, dan mereka hanya mempunyai kolam renang dan sauna. Mereka mempunyai cara untuk mengambil beg anda sendiri, lihat, terdapat lif, dan pergi.

The room that I booked is supposed to be a renovated unit, however it still feel quite old, especially the bathroom. The room is clean, and the breakfast options are still very up to Sheraton Standard. The location is good, direct access to the mall. Generally, recommended for short stay.

Every time we visit Surabaya, we always stay at Hotel Majapahit. We love the rooms, the beautiful art deco building, and especially the warm hospitality. The staff are always friendly and attentive, and the location is fantastic—right in the heart of the lively city center. Thanks Kahar for our great stay.

My wife and I stayed 12 days all up the staff were amazing the resort was clean and had everything we needed there was a amazing choice of food and a gym that had enough equipment to keep the weight down and well priced. On our next visit to Surabaya we will not hesitate to stay at the bumi resort highly recommended 👌

Hotel ini sangat baru dan selesa untuk menginap. Anda boleh melihat pemandangan malam kerana tingkap dari lantai ke siling. Tiada masalah dengan kemudahan atau apa-apa lagi. Perkhidmatan juga ok Bertentangan ialah Haidilao Sangat selesa untuk menjamu selera pada waktu petang.