Hotel 5-Star di Mie Prefecture, Japan

酒店位置於海邊，周圍的環境非常漂亮，每天都是於餐廳內對著海灣 進食 “非常精緻和美味” 的早餐，簡直是人生一大樂事！酒店內外環境裝修漂亮，房間應該翻新了，又大又舒適😄！免費泊車呀！非常適合自駕遊。。。 於酒店隔隣的高爾夫球場打了一場18洞，方便極了！

Truly most stunning architecture. We chose a “Villa” that’s stone n wood. We love the attention to detail of everything in the room. I was so relaxed I fell asleep on the sofa n missed the heavenly bed w/the fluffiest duvet on Earth. We love the eel kaiseki dinner which was so delicious. The best part was going to their sister property Aqua Ignis which is a huge hotel w/many outdoor onsens. The H Confectionary cake sweets shop was out of the world! I got some chocolate balls w/cream inside, too yummy for words. Also had a great massage in the spa by the kindest n most passionate masseuse Doy. We’ll go back n stay there soon

We stayed at ocean view the staff was absolutely amazing.We had japanese course for dinner absolutely great the lobster and abalone steaks were excellent and breakfast too..The bad side is the club lounge not available and the guest room toilet was old and not totally clean there is hair on the floor disappointing 🙁

The hotel is located on a mountain with beautiful scenery. However, the facilities are spread out across different areas of the mountain. In particular, the restaurants are mostly located downhill, and guests need to walk long distances using stairs or escalators. This layout is not very suitable for elderly guests or families with young children. The male staff member who handled our check-in was clearly unprofessional. He was unable to answer basic questions or properly introduce the hotel facilities. Our booking included both breakfast and dinner, but when we asked which restaurant we should go to for meals, he simply told us to make a reservation online. When we explained that we were unable to do so and asked for his assistance, it turned out that he did not know how to use the system himself. He also did not seek help from his colleagues, resulting in a long delay. Eventually, he told us that only one restaurant accepted walk-in guests. After making our way down to that restaurant, the staff there informed us that dinner was not included at that location. Fortunately, the restaurant staff helped us by making a phone call and discovered that the hotel had already arranged our dinner reservation at a specific restaurant in advance. This made us question whether the check-in staff had provided incorrect or careless information. The breakfast arrangements were also very disappointing. The breakfast menu listed around ten options, but almost all of the Japanese-style breakfast slots were already fully booked. We had checked in at around 5:00 p.m., which made this situation even more unreasonable. Afterward, we noticed similar complaints in other reviews regarding the hotel’s poor dining arrangements. The bathing area was visually appealing, but the amenities were very limited. There was no water dispenser, facial cleansing products, or skincare items provided—only a hair dryer. In summary, the hotel’s hardware and design are quite good and tasteful, but the service quality and overall management are extremely poor.

The hotel was spacious, and the staff were friendly. The Japanese-style room was clean, tastefully decorated, and offered a beautiful view of the ocean. The onsen facilities were excellent—especially the outdoor bath, which provided a tranquil and relaxing atmosphere. Both dinner and breakfast were wonderful. I would definitely stay at this hotel again.

The hotel suite is 100m2 and is huge . Our suite was with 3 futons, perfect for 3 gentlemen. The huge bathroom was well supplied with the nicest cosmetic amenities and fluffy towels. Everything in the refrigerator was free, even wines. However we did not consume any. The Club lounge on the fifth floor was already well supplied with all kinds of snacks, beverages and wines, open from morning to late night. We had a Japanese breakfast on day and a western breakfast on the second day. Both were excellent.

超讚的入住體驗，作為日本老牌國賓館，酒店擁有無敵的景觀，英虞灣一覽無餘，服務極為細緻周到，房間雖然設施有些陳舊，但維護的很好，公共區域和花園尤其漂亮，下次還會選擇入住

建物は綺麗で清掃も行き届いてました。 大浴場にはミキモトコスメのスキンケア一式、シャンプー、トリートメントが備え付けられていました。 卓球や外のカート、中のセルフバーなどは全てオプションみたいな形で別料金でした。 スタッフの方が親切で快適に過ごせました。

Marvellous experience started by warm welcome from hotel staff and then the cozy and clean hotel room. Dining experience exceeded my expectations. Food were fabulous.

I have two feelings about this stay. 1. The photo posted by this website was a lie - the room was very different to the reality. For a start there was no in room onsen and that had been a major factor in me making this booking. I was really disappointed on arrival. 2. However it has to be said the staff are fabulous, the food excellent and everything about the place shows a tremendous attention to detail. After a lovely long soak in the Onsen available to guests and a fabulous dinner my mood was quite recovered. I would have no hesitation in recommending this hotel for someone looking for a luxurious retreat and plan to return myself.