Hotel 5-Star di Kotor Municipality, Montenegro

The room was spacious and well-appointed, with a lovely view overlooking the pool and out toward the sea. We particularly enjoyed spending time in the spa area, and the breakfast each morning was fresh and tasty. The location is about a 40-minute walk to Kotor Old Town, which we didn’t mind at all as the scenic coastal views along the way made it an enjoyable stroll. One aspect that detracted from our experience, however, was the inconsistency in staff hospitality. While several team members were kind, welcoming, and helpful, the initial check-in experience was disappointing. The staff member who check us in came across as unfriendly, and another interaction included an abrupt comment along the lines of “you get what you pay for,” which felt inappropriate and unprofessional. Given that similar feedback appears in other reviews, it may be worth reinforcing customer service training to ensure a consistently welcoming and respectful experience for all guests. With more consistent service, this could easily be a standout stay.

I left my sunglasses at the hotel, but I only realized they were missing the next day, after I had already checked out and moved to another hotel. I contacted Trip.com’s customer service to help me reach out to the hotel and locate my sunglasses. Hotel Heritage confirmed that I had indeed left them in my room when I checked out. The following day, I contacted the hotel again and asked if I could get my sunglasses back that evening, as I was leaving Montenegro for the airport at 6:00 am the next morning. Hotel Heritage kindly arranged for someone to deliver my sunglasses to me and did not charge me any fee. I am truly very grateful for their help.

Good apartment hotel! The room was clean and had everything we needed, there was a kitchen but oddly no utensils. The staff were wonderful and very responsive, a big thank you to Maria. There's breakfast, but honestly, it didn't really impress me, though it has all the essentials, so you won't go hungry. The rooms are spacious and clean. The pool and sunbathing area are absolutely super!!!👍 I want to mention that the hotel is a bit far from the sea, and you can't really walk there, but we had a car. We're very happy with it; for the price, it's an excellent option.

The hotel I stayed at was a small, cozy, and clean place by the sea. The staff were friendly and welcoming, making me feel right at home. Everything went smoothly and perfectly. If I have the chance in the future, I would definitely stay here again!

Excellent hotel. Small and cozy. Amazing view of the bay, you can watch the liners coming in every day. Breakfasts are excellent. Comfortable beds. The staff is hospitable.