Hotel 5 Bintang di Madeira, Portugal

Everything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…

I was looking at my reviews on TripAdvisor when I saw my previous review of this hotel where I gave it 4 stars. Still not bad of course, but I wanted to write another review as me and my husband have been back to Saccharum twice(!) after my first review. So I thought about writing a new review. This is now our favorite hotel on Madeira, as it’s not as crowded like a lot of hotels in Funchal. Calheta is beautiful and not crowded at all. We really appreciate privacy and a calm environment when we go on holiday, and Saccharum is great for this! Sometimes restaurants are packed with other tourists and you’re seated a couple centimeters away from other guests but here at Saccharum you can eat all relaxed in whatever restaurant of the hotel you please. We really like the bar next to the sea, Calhau. They have nice vegetarian options for me. Also everything is clean and hygiene is great. That’s so important to me. So after our new experiences at this hotel I’ve wanted to change my 4-star review into a 5-star review. We are now planning to take my parents to Madeira in October of this year to show them this beautiful island, and we will be staying at Saccharum!

Very well appointed hotel in lovely Porto Santo. I went with my brother for a week, but regret not having stayed for 14 days on finding myself in such an idyllic spot. The hotel is the best all inclusive I have stayed in with totally customer focussed staff, great food at the buffet and in the themed restaurants which were part of the package. The standard of the accommodation was great and the place was spotless. The service was seamless and can't wait to go back again. I highly recommend

My first trip to Madeira and this hotel was such a great choice. close enough to Funchal centre to be within walking distance and quiet enough you didn't feel like you were in a big city. The view was fabulous and sunrise a joy. Surrounded by gardens the morning bird chorus was amazing and a great way to wake up. The Hotel was built in the 70's and is showing a little age but in a charming way. Being an architecture lover I was in hog heaven to view this Oscar Meyermier classic... The rooms are large enough for two, Clean, great shower, tidied everyday and all the staff are very helpful and knowledgeable. A few other reviews have complained about the food but for the price, I found it just right. Already looking forward to my next stay in September.

Visited the Pestana Royal in April for a week. We are aware of the area in Funchal as having stopped at the Pestana Grand in the past and had decided to try the all inclusive Royal this time. An excellent holiday. The room had a sea view and was clean, well equipped with fridge, microwave and usual tea and coffee/ kettle . The buffet meals were constantly good with plenty of choice, specially of fish dishes and the wine included in the package was also good. The hotel grounds were well kept, the heated outdoor pool well used and the indoor pool and gym area good. Uniquely for the area , the hotel has a lift down to the promenade, and there is a twice daily free shuttle bus into and from Funchal although the hotel is on the regular bus route and the trip into town is only 1.90 Euro Finally the staff were excellent. The room service staff friendly, reception very efficient and the restaurant staff both friendly and efficient, with everyone having a very good command of English. We will definitely return.

الخدمة رائعه جدا وان شااالله برجع مره ثانيه باذن الله واحب اوجه الشكر لمحمود الزعامه ع حسن المعامله والتعاون الجميل واحمد الشبراوي ومحمد فتحي ومينا وباااسم وكرلس البار ومحمود ريسبشنً حسن التعامل والاستقبال بصراحه الفندق مره رائع جدا والغرف نظيفه والفطار رائع اشكرك رويال سافوي

Excelent choice for our stay in Madeira. The hotel is located in a natural botanical garden - some will count this as a minus, but I disagree. On our arrival, at 2AM - Bolt cost was 25USD (31kms). Excelent service, very clean, lots of activities and friendly staff. Totally recommended.

This hotel is ideal for garden lovers looking for a peaceful, relaxing holiday in a sub tropical climate. It's location outside Funchal requires transport to most the attractions so you need to book the hotel's shuttle bus or take a taxi or public bus to most the island's attractions. We managed to do this for the whole week. The standard rooms in this hotel are like superior rooms in England in terms of size and facilities. The swimming pool area is very pleasant. The jacuzzi needs to be booked 30mins in advance. We used this facility most days. The staff at this hotel professional but warm and welcoming too. The food was excellent and the chefs cater very well to diet requirements and allergies. The menu us varied and high quality produce is used. One recommendation I would suggest is that food on the breakfast buffet is labelled. Each day the chef would bake a delicious fresh cake but I had to ask a waiter what it was each morning and some days he also struggled to identify it. None of the cheeses are labelled and that could be a problem for guests with food allergies. Overall we had a very enjoyable holiday and would return here. We'd like to thank the following staff for making our stay here so enjoyable. Francisco in the pool area for putting on the jacuzzi and sorting out the towels each day with a welcoming smile. Paula in reception for being so helpful in giving out maps and directions. Even telling us which bus to catch from town. Carina for being so patient and friendly in the dining room. Fernando for doing a great job in the dining room and to the management of the hotel for effectively sorting out a few minor issues we encountered. We returned home with many magical memories of Madeira and hope to return here soon.

Very good hotel in an excellent location for an easy if hilly walk into town.The room was big and we were on a corner so had 3 balconies. The only thing that let it down was the furnishings could do with being cleaned ie sofa bed was grubby. However we found the beds very comfy and clean.The food was very good and staff could not have been more helpful. We would definitely go back in a few years.

Everything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…

My first trip to Madeira and this hotel was such a great choice. close enough to Funchal centre to be within walking distance and quiet enough you didn't feel like you were in a big city. The view was fabulous and sunrise a joy. Surrounded by gardens the morning bird chorus was amazing and a great way to wake up. The Hotel was built in the 70's and is showing a little age but in a charming way. Being an architecture lover I was in hog heaven to view this Oscar Meyermier classic... The rooms are large enough for two, Clean, great shower, tidied everyday and all the staff are very helpful and knowledgeable. A few other reviews have complained about the food but for the price, I found it just right. Already looking forward to my next stay in September.

Visited the Pestana Royal in April for a week. We are aware of the area in Funchal as having stopped at the Pestana Grand in the past and had decided to try the all inclusive Royal this time. An excellent holiday. The room had a sea view and was clean, well equipped with fridge, microwave and usual tea and coffee/ kettle . The buffet meals were constantly good with plenty of choice, specially of fish dishes and the wine included in the package was also good. The hotel grounds were well kept, the heated outdoor pool well used and the indoor pool and gym area good. Uniquely for the area , the hotel has a lift down to the promenade, and there is a twice daily free shuttle bus into and from Funchal although the hotel is on the regular bus route and the trip into town is only 1.90 Euro Finally the staff were excellent. The room service staff friendly, reception very efficient and the restaurant staff both friendly and efficient, with everyone having a very good command of English. We will definitely return.

الخدمة رائعه جدا وان شااالله برجع مره ثانيه باذن الله واحب اوجه الشكر لمحمود الزعامه ع حسن المعامله والتعاون الجميل واحمد الشبراوي ومحمد فتحي ومينا وباااسم وكرلس البار ومحمود ريسبشنً حسن التعامل والاستقبال بصراحه الفندق مره رائع جدا والغرف نظيفه والفطار رائع اشكرك رويال سافوي

Like another reviewer I became jittery the night before we left about the hotel being part of a shopping mall - silly me! We had such a great week staying here that we want to return next year (and we rarely return anywhere because there are so many new places waiting to be visited)! Everything about the hotel suited us perfectly. Lovely hotel, great staff, fantastic choice and quality at breakfast, quiet even though you're in the town and, as for the roof terrace - all whirlpools should be that big and have those wonderful views! Before I sound as though it was perfect I must confess that putting out the lighting on the first night caused a bit of a problem but we eventually worked out what to do, and we did get used to the low levels of lighting in the room and the lifts. Although we enjoyed cocktails by the pool, we didn't eat in the restaurant or drink in the bar but that was only because there are so many bars, restaurants and cafes within easy reach that it would have been a shame to miss out on some fantastic experiences. We were also there during the flower festival, which gave us beautiful sights and became our regular evening walk being so close to the hotel. Oh, and the icing on the cake - one of our favourite shops, Massimo Dutti, is at the entrance to the mall!

Very good hotel in an excellent location for an easy if hilly walk into town.The room was big and we were on a corner so had 3 balconies. The only thing that let it down was the furnishings could do with being cleaned ie sofa bed was grubby. However we found the beds very comfy and clean.The food was very good and staff could not have been more helpful. We would definitely go back in a few years.

This hotel is ideal for garden lovers looking for a peaceful, relaxing holiday in a sub tropical climate. It's location outside Funchal requires transport to most the attractions so you need to book the hotel's shuttle bus or take a taxi or public bus to most the island's attractions. We managed to do this for the whole week. The standard rooms in this hotel are like superior rooms in England in terms of size and facilities. The swimming pool area is very pleasant. The jacuzzi needs to be booked 30mins in advance. We used this facility most days. The staff at this hotel professional but warm and welcoming too. The food was excellent and the chefs cater very well to diet requirements and allergies. The menu us varied and high quality produce is used. One recommendation I would suggest is that food on the breakfast buffet is labelled. Each day the chef would bake a delicious fresh cake but I had to ask a waiter what it was each morning and some days he also struggled to identify it. None of the cheeses are labelled and that could be a problem for guests with food allergies. Overall we had a very enjoyable holiday and would return here. We'd like to thank the following staff for making our stay here so enjoyable. Francisco in the pool area for putting on the jacuzzi and sorting out the towels each day with a welcoming smile. Paula in reception for being so helpful in giving out maps and directions. Even telling us which bus to catch from town. Carina for being so patient and friendly in the dining room. Fernando for doing a great job in the dining room and to the management of the hotel for effectively sorting out a few minor issues we encountered. We returned home with many magical memories of Madeira and hope to return here soon.

We have stayed at Vida Mar since 2017 and absolutely love it! The Ocean View Buffet breakfast and dinner are really good with fantastic selection. The pools are really nice. The staff are all very friendly, especially Suzie who up till this visit was always cooking our eggs at breakfast time. She always greets EVERYONE with a happy greeting, making us all feel special ❤️ . Unfortunately (for us) this time she is only at her egg “station” for two days per week, which made us all very sad. The other members of staff serving are pleasant but she is special and an asset to the hotel. I did talk to Customer Relations who told me the management have decided that others in their “team” should learn all skills, requiring rotation of staff. I understand this but so many people know Suzi and she remembers us all. She is the highlight of our breakfasts at Vida Mar, her photo even appearing on their promotional information. Bring back Suzi!😂

Das Barcelo Old Town liegt wunderbar zentral. Es eignet sich für alle Reisenden, die nicht im Hoteldistrikt von Funchal im Massentourismus untergehen wollen. Durch die zentrale Lage in der Baixa von Funchal ist das Hotel ideal für ausgiebige Besuche der Stadt. Trotz der zentrale Lage sind die Zimmer absolut ruhig. Ein Highlight ist die Dachterrasse mit Pool. Wunderbar zur Entspannung nach langen Tagesausflügen mit einem tollen Ausblick auf Funchal. Das Frühstück ist sehr gut. Frisch zubereitete Eierspeisen, frisches Obst und eine große Auswahl an weiteren Speisen. Jede Art von Frühstück ist persönlich gestaltbar. Sehr schönes geräumiges Zimmer mit einem sehr guten Bett für entspannten Schlaf. Das gesamte Personal war außergewöhnlich freundlich und hilfsbereit, dem Standard des Hauses entsprechend. Wichtiger Hinweis: das Hotel verfügt über keinen eigenen Parkplatz. Wer einen Mietwagen hat, muss diesen in einem Parkhaus unterbringen, was aber kein Problem ist. Bei der An- und Abreise kann man zum Hotel vorfahren. Nicht von der Beschilderung abschrecken lassen. Für das Be und Entladen darf man in den verkehrsberuhigten Bereich hineinfahren. Fazit: Das Hotel ist absolut zu empfehlen!!

I was looking at my reviews on TripAdvisor when I saw my previous review of this hotel where I gave it 4 stars. Still not bad of course, but I wanted to write another review as me and my husband have been back to Saccharum twice(!) after my first review. So I thought about writing a new review. This is now our favorite hotel on Madeira, as it’s not as crowded like a lot of hotels in Funchal. Calheta is beautiful and not crowded at all. We really appreciate privacy and a calm environment when we go on holiday, and Saccharum is great for this! Sometimes restaurants are packed with other tourists and you’re seated a couple centimeters away from other guests but here at Saccharum you can eat all relaxed in whatever restaurant of the hotel you please. We really like the bar next to the sea, Calhau. They have nice vegetarian options for me. Also everything is clean and hygiene is great. That’s so important to me. So after our new experiences at this hotel I’ve wanted to change my 4-star review into a 5-star review. We are now planning to take my parents to Madeira in October of this year to show them this beautiful island, and we will be staying at Saccharum!

I was looking at my reviews on TripAdvisor when I saw my previous review of this hotel where I gave it 4 stars. Still not bad of course, but I wanted to write another review as me and my husband have been back to Saccharum twice(!) after my first review. So I thought about writing a new review. This is now our favorite hotel on Madeira, as it’s not as crowded like a lot of hotels in Funchal. Calheta is beautiful and not crowded at all. We really appreciate privacy and a calm environment when we go on holiday, and Saccharum is great for this! Sometimes restaurants are packed with other tourists and you’re seated a couple centimeters away from other guests but here at Saccharum you can eat all relaxed in whatever restaurant of the hotel you please. We really like the bar next to the sea, Calhau. They have nice vegetarian options for me. Also everything is clean and hygiene is great. That’s so important to me. So after our new experiences at this hotel I’ve wanted to change my 4-star review into a 5-star review. We are now planning to take my parents to Madeira in October of this year to show them this beautiful island, and we will be staying at Saccharum!