Hotel 4-Star di Yucatan State, Mexico

We stayed here for two nights. Overall, the property itself is nice, but unfortunately our experience with billing and included services was disappointing. At check-in, the amount I was charged at reception was 300 pesos higher than what was stated in my official booking confirmation. I was told it was due to a different exchange rate, but the booking document clearly listed the price in Mexican pesos, so there shouldn’t have been any exchange difference. The next morning at breakfast, the waitress informed us that breakfast was not included in our stay, even though it was clearly included in our booking. I had to return to reception to sort it out. The same situation happened again with the two pizzas and soft drinks that were included in our package. When we called to order them, we were told they were not included. Once again, I had to go back to reception to clarify and prove what we had paid for. It felt like I had to repeatedly go to reception to justify and confirm services that were already included in our reservation. That’s not the kind of experience you expect when booking a hotel stay. Clear communication between reception and restaurant staff would greatly improve the guest experience.

I liked the whole truth. It is a very complete hotel with a very competitive price. Breakfast I liked very much for the variety for the price I had. Very recommendable!

The location is extremely convenient, right across from Parque Santa Lucía. Everything in downtown is within easy walking distance, so we never needed transportation. The hotel is beautifully and cozily decorated, offering a peaceful retreat right in the heart of the city. We particularly enjoyed the on-site restaurant, which has a very good breakfast menu with plenty of tasty options. The only downside was the rather slow Wi-Fi. We would definitely book here again!

Excellent customer service! Beautiful hotel and room. The room was comfortable, quiet and very comfortable bed. Great pools to relax after a long hot day out.  I really liked the honey shower gel and extras. I would definitely stay in hotel hacienda again without a doubt. 

The room was lovely and big. Mirasol and Elizabeth were very kind and professional. Mirasol helped me with my bags and arranged a switch of my room when the hot water was not working. I was told it was working again in that room the next day. Great location. Make sure you request a room towards the back as I understand the rooms at the front can be noisy at night. Would recommend

Clean, comfortable, and perfectly located. The hotel was spotless, the staff was friendly and helpful, and the location couldn’t be better, close to everything I wanted to see and do. Despite being so central, it was surprisingly quiet, which made it easy to relax. Would definitely stay here again.

Location is great. Friendly personel. Towels seem a bit old and stained. I GOT SICK with Breakfast, the chicken tinga was from the day before and had a rancid taste.

Beautiful, charming hotel, a bit dated. Large rooms, good restaurants, and good room service. Underground parking with no elevator and a bad sewer smell.

Betten waren bequem, das Zimmer ausreichend groß. Lage ist super - nicht zu weit von der Altstadt entfernt.  Leider haben wir für 2 Personen nur ein großes Handtuch und ein kleines Handtuch bekommen, Handtücher für den Pool waren auch keine vorhanden. Die Dusche hatte wenig Druck, auch die Löcher der Duschbrause waren wohl teilweise verstopft.

Great hotel with wonderful breakfasts and popsicles. Bit of an odd location, neither central nor near the Paseo de Montejo