Hotel 4-Star di Gansu, China

When I booked the hotel, I was a bit worried seeing that the pick-up service was only from 8 AM to midnight. I specifically called to confirm that they could still pick me up even if my train arrived in Dunhuang around 7 AM. The hotel's location is excellent, very close to Shazhou Night Market, Dunhuang Bookstore, Dunhuang Print Bureau, and Mingsha Mountain. I'm very grateful to the kind lady at the front desk for upgrading my room and allowing me to check in early. The room was spacious and very comfortable. Oh, and the two cats at the front desk are absolutely adorable!

The biggest surprise during this stay was definitely the hotel's gym and laundry room – they truly elevated convenience to another level! The gym was fully equipped with everything you could need – treadmills, dumbbells, elliptical machines, etc. – and the space was clean and bright. Getting in a quick 30-minute workout before heading out each day left me feeling incredibly energized. The laundry room was a real lifesaver! Not only did it have automatic washing machines, but also dryers and even laundry detergent. My clothes came out soft and fresh after drying, meaning I no longer had to travel with a bag full of dirty laundry. On top of that, the room was spotlessly clean, the bedding was comfortable, and the front desk service was incredibly attentive. Overall, the experience was fantastic, and I'll definitely prioritize staying here again on my next visit! 🌟🌟🌟🌟🌟

The service and breakfast were both good. I even forgot something, and the hotel called to thank me for it. However, the strange thing about this hotel is that the air conditioning only turns on at 6 PM. I came back from Maiji Mountain in the afternoon and was really cold, wanting to rest in the room. But I ended up having to wear my down jacket indoors. Air conditioning only starting at 6 PM? This is the first time I've encountered something like this in all my years of traveling!

The room was nice, modern and clean. Staffs are helpful and have good service-mind. Location is great, right next to the drum tower. There are a lot of shops nearby, a food street is in walking distance, the Big Buddha Temple (Dafosi) is also walkable. There is also a free coffee machine at the lobby. Breakfast was also good. A little down side, the shower area has a lot of small flies, which we don’t know where they came from, but didn’t cause much annoyances. Despite some downsides above, we will stay at to this hotel again if we come back to Zhangye.

Very satisfied with the experience, truly lives up to five-star hotel standards. The room was exceptionally clean and well-maintained, and the service was attentive. Most importantly, the breakfast buffet was very kid-friendly, even picky eaters could find plenty to enjoy.

The hotel's location is excellent; right outside, you can catch buses to destinations like Dunhuang Mogao Grottoes, the airport, the train station, and Xuanquanzi Scenic Area. The hotel interior is also quite new, and the bedding is good. Downsides: The water wasn't hot enough. They required a 30 RMB deposit for each room key card, which is something I haven't seen in years. For such a large hotel, it felt really petty. The front desk service wasn't bad, but it felt a bit forced and uncomfortable. I don't know why, but they barely smiled, which made me wonder if the management was mistreating them? It just made for an uncomfortable experience. They offer a station drop-off service, which I initially thought was a nice perk. However, the communication was unclear, and I wasn't sure if the car was even there. When you're traveling in an unfamiliar place and have a train to catch, punctuality is crucial. No one could give me a clear answer. In the end, I had to repeatedly press the front desk in the morning before they could confirm. It left a very bad impression; the entire management seems to have issues.

The room is great, although this time we had an issue with the morning to the airport service. We arrived on time at 6:20am and there was no room in the shuttle that was scheduled. It’s very stressful to wake up early and make sure you don’t miss a flight, and they clearly overbooked the shuttle, even though we specifically arranged this the night before. A rude family pushed past us too and the hotel staff didn’t really communicate what was going on. I appreciate the hospitality during the stay, but guests shouldn’t have to worry about missing a flight from rude other guests and miss-counted shuttles.

This was the second Mercure hotel on our trip, and overall, the facilities were quite good. **Facilities:** The hotel is well-equipped. The lobby is clean and bright. As expected from an Accor property, the decor style and design elements are largely consistent. What truly stood out was that on each floor's common area, right outside the elevator, there was a row of complimentary bottled water. This is quite rare in other hotels and very convenient for guests to grab. Breakfast is served on the 21st floor, offering a panoramic view and a great sense of openness. On another note, staying on the 14th floor, the water pressure was a bit low, and the shower felt like it didn't have enough flow. **Hygiene:** The room's cleanliness was generally acceptable, but I found a long hair stuck to a tile in the bathroom. It felt like the cleaning wasn't thorough, which was a bit off-putting. Also, there was a small tear on the bed linen. I'm not sure if it was an oversight, but ideally, it should have been replaced. **Service:** The hotel's front desk manager took my feedback very seriously. Afterwards, they even proactively called us to inform us that the issues had been rectified. This was truly excellent.

Zhongzhou Hotel is, without a doubt, the best hotel I've stayed at in years regarding service. Every single staff member, from the front desk to the cleaning crew, proactively greeted us, helped with the elevator, and even assisted with our luggage. They were incredibly generous with bottled water in the room, providing plenty. In the afternoon, we even received two complimentary bowls of mixed noodles, which was a lifesaver for us after a day of sightseeing and heading to the 'Meet Dunhuang Again' show that evening. It meant we didn't have to rush to find dinner. The breakfast buffet was also very extensive and delicious. The room itself was spotless and very comfortable. The hotel also offers a self-service laundry and drying room, showcasing their thoughtful service. On top of that, they provided a free airport pick-up. We also booked tickets for the 'Meet Dunhuang Again' show through the hotel, which not only saved us 30 RMB per ticket but also included pick-up and drop-off, so we didn't have to worry about finding a taxi after the show. Next time I visit Dunhuang, I will definitely book Zhongzhou again.

The hotel's location is excellent, not far from attractions like the Mogao Grottoes and Crescent Lake, and it's easy to catch a taxi. Despite being in the city center, it's surprisingly quiet. I was pleasantly surprised by the elegant overall style and room decor. The facilities are complete, and the mattress and pillows are exceptionally comfortable – a good night's sleep is crucial for a Qinghai-Gansu loop trip. The breakfast spread is quite rich, and the dishes taste good. The front desk service is super nice and very thoughtful. Highly recommend staying here.