Hotel 4-Star di Gansu, China

The original member of staff that checked me in was extremely unprofessional. We were a family that came to visit with all permanent residents cards ( Green Cards ) and the way it was handled with very unprofessional. 1. The hotel should be aware that they don’t need to photocopy permanent residents cards as we are treated the same as local ID cards. The manager needs to train staff. I appreciate it’s rare to see but it wasn’t handle correctly. We have done amazing things for the country, China - and to be treated like this was disgraceful. One woman who helped us to our room, she was totally amazing! She was very professional- she understood professionalism and great customer service. We won’t ever forget such a wonderful woman. The hospitality industry is very important- every detail counts. However the negative impact can last a lifetime. I would like to thank the wonderful woman at this hotel and I truly hope you become manager of this place so you can show some staff members how to treat customers.

The hotel I chose for this trip far exceeded my expectations! From check-in to check-out, the entire experience was absolutely perfect. The location was incredibly convenient. It wasn't far from any of the attractions, and with plenty of malls and convenience stores nearby, it was super easy to go sightseeing or find places to eat. The front desk attendant during check-in was exceptionally friendly and welcoming. She not only processed everything quickly but also impressed me with her impeccable attention to detail. The room was spotlessly clean, which was very reassuring. The bedding was soft and comfortable, making it easy to drift off to sleep instantly. The bathroom had a well-designed wet/dry separation, and the toiletries had a subtle, pleasant herbal scent. Even essentials like a hairdryer and charging outlets were thoughtfully provided.

The service and breakfast were both good. I even forgot something, and the hotel called to thank me for it. However, the strange thing about this hotel is that the air conditioning only turns on at 6 PM. I came back from Maiji Mountain in the afternoon and was really cold, wanting to rest in the room. But I ended up having to wear my down jacket indoors. Air conditioning only starting at 6 PM? This is the first time I've encountered something like this in all my years of traveling!

We had a nice stay there. Hotel is located near drum tower. Convenient to walk around to the food area. The receptionists are helpful and courteous. Breakfast is quite good and healthy for people who don’t like local spicy food. Room is clean.

First time in Zhangye doing the Silk Road. We’re Australians and don’t speak Mandarin. The hotel is brand new and the facilities were great. Service was fantastic and even though the reception couldn’t speak English they were so helpful and we communicated using a translation app to recommend restaurants and help us book transport. The General Manager of the hotel is called Jeffery and he speaks fluent English and was very helpful as well. Definitely recommend this hotel for tourists.

The hotel's location is excellent, right next to one of the entrances to Dunhuang Night Market. A short walk straight and then a left turn brings you to Shazhou Night Market. I believe it's also a stop for the Mogao Grottoes bus. There are plenty of taxis available right outside, making it easy to catch a ride even before sunrise. When booking a day tour, we were among the first to be picked up, which meant we could snag good seats!

The room is great, although this time we had an issue with the morning to the airport service. We arrived on time at 6:20am and there was no room in the shuttle that was scheduled. It’s very stressful to wake up early and make sure you don’t miss a flight, and they clearly overbooked the shuttle, even though we specifically arranged this the night before. A rude family pushed past us too and the hotel staff didn’t really communicate what was going on. I appreciate the hospitality during the stay, but guests shouldn’t have to worry about missing a flight from rude other guests and miss-counted shuttles.

This is my second stay at this hotel. I came straight here from the train station, and the Mercure's location is excellent. The hotel's facilities and services are superb – I absolutely love it! The rooms are spacious, bright, and spotlessly clean, and the breakfast was also fantastic. I'll definitely choose Mercure again next time. While here, I met guests from Shanghai, Guangdong, Northeast China, and even Japan. As a visitor from Sichuan, it felt like a homecoming, especially since Tianshui was part of the Shu Kingdom during the Three Kingdoms period!

While there are limited parking spots directly in front of the hotel, there's a spacious parking lot around the back, complete with EV charging stations! We had booked a king room but were pleasantly surprised with an upgrade to a family room. The room also came equipped with a humidifier, which was a nice touch. We had a pretty good stay overall! On the 6th floor, there's a laundry room with nine washing machines, though no tumble dryers. However, they provide a drying area. I'd heard clothes could dry in just over an hour; being from the humid south, I was naturally skeptical. But I gave it a try, and to my surprise, it actually worked! This place is truly incredibly dry!

I was extremely satisfied with the hotel I stayed at today. First of all, Xiao Lei at the front desk was exceptionally helpful and attentive, making me feel right at home the moment I entered. Check-in was quick and efficient, with no waiting time whatsoever. The room was clean and tidy, the bed was comfortable, and the bathroom facilities were complete and well-maintained. The hotel's location was also very convenient, close to the city center, with easy access to restaurants and shopping nearby. Xiao Lei not only helped me with my luggage but also provided a detailed city guide, recommending many local delicacies and attractions, allowing me to fully experience the charm of this city in a short time. The hotel breakfast was varied and delicious, providing plenty of energy for the new day. Overall, this hotel is impeccable in terms of service, facilities, and location, and I highly recommend it to anyone visiting this city in the future.