Hotel 4-Star di Gansu, China

When I booked the hotel, I was a bit worried seeing that the pick-up service was only from 8 AM to midnight. I specifically called to confirm that they could still pick me up even if my train arrived in Dunhuang around 7 AM. The hotel's location is excellent, very close to Shazhou Night Market, Dunhuang Bookstore, Dunhuang Print Bureau, and Mingsha Mountain. I'm very grateful to the kind lady at the front desk for upgrading my room and allowing me to check in early. The room was spacious and very comfortable. Oh, and the two cats at the front desk are absolutely adorable!

The hotel I chose for this trip far exceeded my expectations! From check-in to check-out, the entire experience was absolutely perfect. The location was incredibly convenient. It wasn't far from any of the attractions, and with plenty of malls and convenience stores nearby, it was super easy to go sightseeing or find places to eat. The front desk attendant during check-in was exceptionally friendly and welcoming. She not only processed everything quickly but also impressed me with her impeccable attention to detail. The room was spotlessly clean, which was very reassuring. The bedding was soft and comfortable, making it easy to drift off to sleep instantly. The bathroom had a well-designed wet/dry separation, and the toiletries had a subtle, pleasant herbal scent. Even essentials like a hairdryer and charging outlets were thoughtfully provided.

The service and breakfast were both good. I even forgot something, and the hotel called to thank me for it. However, the strange thing about this hotel is that the air conditioning only turns on at 6 PM. I came back from Maiji Mountain in the afternoon and was really cold, wanting to rest in the room. But I ended up having to wear my down jacket indoors. Air conditioning only starting at 6 PM? This is the first time I've encountered something like this in all my years of traveling!

The room was nice, modern and clean. Staffs are helpful and have good service-mind. Location is great, right next to the drum tower. There are a lot of shops nearby, a food street is in walking distance, the Big Buddha Temple (Dafosi) is also walkable. There is also a free coffee machine at the lobby. Breakfast was also good. A little down side, the shower area has a lot of small flies, which we don’t know where they came from, but didn’t cause much annoyances. Despite some downsides above, we will stay at to this hotel again if we come back to Zhangye.

Comfortable room, a good size with blackout curtains. The hotel is an easy walking distance from the train station no matter how much luggage you have. Free laundry facilities. Reception staff were friendly and helpful, happy to answer questions and assist with bookings and locating various services around town. The only negative is breakfast. Both days I was there one or more of the bread products were stale. Paper cups are provided for cold drinks (which seems needlessly wasteful) the one morning I tried, the orange juice was flavorless and watered down- it tasted like when you refill a juice bottle with water. The shape of the seating area is also unfortunate. There are two corners where people seem to appear out of nowhere and both days I encountered numerous children running and who absolutely should not have been allowed to bring their scooters in to the breakfast area (not the mobility kind) making carrying hot drinks and plates of food dangerous and unpleasant. Definitely recommended, just skip breakfast!

The hotel is well located in city center and provides complimentary pick up/drop off service from train station. There is a direct bus which goes to mogao caves right in front the hotel- making self transport a breeze. Room is spacious and nicely designed with a large bath tub. Apart from the hotel hardware, what really stood out was the extra mile services offered by the staff. There are 2 staff who really shine. Firstly, Ms tong tong （彤彤）was very patient in explaining all the touristy sites around and how to get there. She helped us book performance tickets so we could enjoy some discounts. When we enquired about transfer to liu yuan, she not only checked for all the information online for us but also personally went to the bus station to find a driver who goes to liuyuan. We're so impressed with her extra mile service!! Really kudos to her great personality and service. Next staff to mention is Mr li (李师傅）who picked us up at the train station. He suggested some dining places to us and offered to drop us off at mogao caves when we bumped into him at the hotel lobby. Overall, highly recommend to stay at this hotel.

The room is great, although this time we had an issue with the morning to the airport service. We arrived on time at 6:20am and there was no room in the shuttle that was scheduled. It’s very stressful to wake up early and make sure you don’t miss a flight, and they clearly overbooked the shuttle, even though we specifically arranged this the night before. A rude family pushed past us too and the hotel staff didn’t really communicate what was going on. I appreciate the hospitality during the stay, but guests shouldn’t have to worry about missing a flight from rude other guests and miss-counted shuttles.

This is my second stay at this hotel. I came straight here from the train station, and the Mercure's location is excellent. The hotel's facilities and services are superb – I absolutely love it! The rooms are spacious, bright, and spotlessly clean, and the breakfast was also fantastic. I'll definitely choose Mercure again next time. While here, I met guests from Shanghai, Guangdong, Northeast China, and even Japan. As a visitor from Sichuan, it felt like a homecoming, especially since Tianshui was part of the Shu Kingdom during the Three Kingdoms period!

I arrived at the hotel around four in the morning, exhausted and with tempered expectations after a major flight delay. To my great surprise, the staff had patiently waited for me despite the ungodly hour. Everything was prepared, and the check-in proceeded smoothly and professionally, without any trace of impatience or reluctance. This attentiveness and consideration from the very first contact set the tone for my entire stay. The room far exceeded my expectations. Not only was it exceptionally comfortable, but it also offered that rare standard where price and quality stand in a remarkable relationship to one another. The cleanliness was impeccable, the furnishings tasteful and thoughtfully arranged – one could sense genuine care in every detail. The breakfast deserves special mention: an abundant selection offered both traditional Chinese dishes and European options for Western palates. The quality of the food was consistently high, freshly prepared and lovingly presented. It was evident that international guests' needs are genuinely considered here, without sacrificing local authenticity. What truly distinguishes this hotel, however, is its staff. The friendliness and attentiveness with which one is received and cared for goes far beyond the usual service level. This is the kind of hospitality that doesn't feel forced, but springs from genuine warmth. For anyone visiting Dunhuang – whether following in the footsteps of the Silk Road or exploring the breathtaking Mogao Grottoes – I can wholeheartedly recommend this hotel. It not only provides an excellent base for exploration, but becomes itself a positive part of the travel experience.

Dunhuang is truly wonderful for off-season travel, so comfortable! The hotel is also great; the room was spotless, the mattress had just the right firmness, and everything was very clean. It's located in the core area, within walking distance to the famous night market and supermarket, and very convenient for getting to all the major attractions. All the staff are well-trained, the front desk is quick and professional, and housekeeping responds promptly. Everyone is genuinely friendly and helpful. I truly felt the warmth and professional service of the Northwest.