Hotel 4-Star di Bavaria, Germany

This is our favourite hotel in Nuremberg!! Attention to detail on every step of the experience, their crews were simply amazing! They are happy to serve you, not one person but every staff that I encountered. I got a surprise birthday cake in my room with a hand written note, am truly grateful and heartfelt. So thank you, Karl August your neighbourhood hotel. 5 stars and beyond. We will be back again for sure!

The hotel is about a 5-minute walk from the metro station, and it's only about a 20-minute ride from there to Munich Central Station, which is very convenient. Right outside the metro station, there's a shopping mall, and a budget supermarket (LIDL) can be accessed directly from the back entrance of the mall. The hotel itself is spacious, clean, and very comfortable to stay in.

This hotel is super close, only about a 5-minute walk from Munich Central Station. The hotel itself is a bit older, but it's very well-maintained and clean. For a Japanese person, the room felt incredibly spacious and comfortable.

At that time, the front desk enthusiastically gave an accommodation guide. I looked carefully the next day and found out that there were free coffee, tea and flying alcohol. Parking is free. There is also a sauna.

While your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable. My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures. Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias. A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team. Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel. Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden. Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an. Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen.

Booked for three people. A sofa bed was already set up for us. The room was spacious and comfortable, and I really liked the attic-style window. The bathroom's shower pressure was a bit weak, but I was generally satisfied. However, I kept trying to call the reception from my room, but couldn't get through, so I had to go down to the first floor after 10 PM. They might need more staff at the reception. I wouldn't recommend the breakfast; there wasn't much variety, and depleted items weren't refilled. The location was good. It was an overall decent experience.

The location was fantastic, very close to the station and within easy reach of the city center. The neighborhood felt very safe, which was a big plus. It was also great to have a supermarket and a coin laundry within walking distance. The room itself was spacious, clean, and comfortable. When the hairdryer in the room wasn't working, I went to the front desk and they immediately lent me a spare, which I thought was excellent service.

• Location and Transportation 26: The hotel is conveniently located near the airport, making it ideal for travelers needing an overnight stay before or after a flight. A shuttle bus service is available for easy transfers to and from the airport, taking approximately 10-15 minutes at a reasonable fare. Some guests also noted a bus stop just 50 meters from the hotel, offering convenient public transport options. • Cleanliness and Facilities 27: The hotel maintains good overall hygiene, with clean and tidy rooms meeting many guests' expectations. Although the rooms are small, they are well-equipped and generally sufficient for guests' needs. The lobby offers game facilities for entertainment, and complimentary coffee and other services enhance the user experience. • Service Quality 29: The staff are friendly and helpful, with their service attitude receiving positive reviews from most guests. The check-in process is simple and quick, improving the guest experience. The hotel's complimentary shuttle bus service is a great convenience, with the airport shuttle service being particularly praised.

The hotel boasts a great location, just a few minutes' walk from the bustling riverside area. The rooms are also spacious, equipped with tables, chairs, and coffee tables. The breakfast spread is impressive, and this hotel definitely has the largest breakfast restaurant I've ever seen. However, I can't give full marks for service. I received four bounced emails from the hotel (yes, four!) and ended up waiting at the front desk for 30 minutes for nothing.

Near to main station, exit from nord exit for a shorter walk. Also a few steps away from the metro station. There is a tram at the door, which is convenient. We were given a corner room with king size bed. The room layout was however awkward, with very little walking space and space for luggage. The toilet was also very small. The mini bar (with coffee machine) was placed in a cabinet, without lighting, which was quite odd. The wifi in this room was not good, could only get signals near the toilet. We had a second room on the other side of the corridor, and the wifi worked well. As the room is near the tram, it was not quiet at night. You could consider the same hotel on the other street for a quieter room (which we also stayed before). However, service was good and we appreciated the amenities in the room. It was a good night sleep.