Hotel 4-Star di Hessen, Germany

The service was really bad too. They didn't come to clean the room for several days straight afterwards, and when the tissue box ran out, they wouldn't bring new ones, telling me to go downstairs to the front desk to get them myself. They didn't even provide drinking water in the room.

The hotel is very central. We were there to the Musical. Not far from the hotel. The rooms are beautifully furnished. Breakfast does not open any wishes. Only the hall bath is a little bit small. Since it rained, many guests wanted to use it, but there are only four beds.

The air conditioning was off, but a device kept making noise every ten minutes for five seconds, possibly an AC drain pump. At 11 PM, I went to the front desk for help. They listened for ten minutes and finally unplugged whatever was making the noise. The downside was the poor equipment, but at least there was AC, which was crucial during those 34-degree days.

We stayed here for 2 nights for the convenience of being close to the airport, as I had a long international flight to catch out of Frankfurt. The shuttle bus service from the airport was confusing as many buses were picking up from the same spot, but we eventually got it. The shuttle bus back to the airport was straightforward, one every 20 minutes. We particularly appreciated the service of the staff - the number of passengers who come through the door in crowds can be overwhelming, but they always stayed professional and calm. We had an issue with our first room, the air conditioning didn't work (it was 35C during the day) and they offered to change rooms for us. After another similar experience with the second room, they very generously upgraded us to a nicer room, and the air conditioning was much better. The beds were very good. Sadly, we didn't get to try their traditional German restaurant even though I really wanted to, as it was closed on the Sunday evening. The lady at the pool change rooms was very sweet and kind, she helped to show us how the lockers worked. The bar restaurant lady manager(?) was also very nice, she sat us at an outdoor table when we asked to change seats as it was very hot inside. Overall, we felt very well taken care of, and the service staff made up for the non-working a/c.

The stay experience was great! The hotel is elegantly decorated, the room facilities are complete and clean. The transportation and geographical location are convenient, the staff service is considerate and thoughtful, and the breakfast is rich and delicious. I will choose here next time!

The room was good. The hotel's location is far from the city center but conveniently close to the airport, which wasn't an issue for us as we were traveling by car. Breakfast was also quite good. We noticed the room rate on the day of our stay was lower than our reservation, and Ctrip handled our refund request very smoothly. While the breakfast selection was decent, we felt it wasn't the best value for money compared to other hotels. Additionally, the parking fee was a bit expensive.

we booked a room to pay at the property, but as we checked in, the price that i need to pay is different as in the booking and they havent resolved the problem. the room had ac but no cooling, its even colder in the elevator than the room. the good thing was it was near to our destination and the breakfast was okay.

Modern, clean, comfortable and rather new. Great location! Only flaw is a section of the flooring in my assigned room. Flooring was not even and creates squeaky/cracking noise when you step on it. Nearly tripped over several times. Was impossible to avoid as it is the main walk path within the room. Stayed only one night - too tired to ask for a change. But the rest of the room was nice.

The room is very good but the charge is very tempting. A security deposit of 10 euros and an overnight fee of 1.23 euros

Compared with the price, the room is clean, cost-effective, and the overall stay is very comfortable. The big bed is made up of 2 small beds. The cockroach can sleep halfway, and the cup is small. However, this is the general situation of German hotels and can be understood. Environment: The surrounding environment of the hotel is quiet, very close to the supermarket, 3 to 4 minutes walk to reach Facilities: Fully equipped, the bar is very comfortable at night Service: The front desk and waiters at the hotel are very warm and friendly! !