Hotel 4-Star di Devon, United Kingdom

This was truly one of the most unforgettable birthday experiences I’ve ever had! From the moment we arrived, the hospitality was beyond anything I expected. The staff went out of their way to make the day feel extra special, and I was genuinely moved by their kindness. The room was stunning, the vibe was just right, and every facility added to the comfort of our stay. A big thank you to the lovely lady at reception, her warm welcome and constant support throughout made all the difference. It was a birthday I’ll always remember!

This is the third time I have stayed. I remember the first time I came to study with my girlfriend 10 years ago. I stood on the balcony of the top river view room and looked at the rare golden sand beach and estuary scenery in Britain. I also came with my parents afterward. This is the most distinctive room I have ever stayed in the UK. I highly recommend the river view room on the top floor. Absolutely great value for money.

Another wonderful stay. Reception staff warm and friendly. Upgraded to a sea view suite, lovely views over the bay, what a view to wake up to. Huge selection of fresh breakfast food, waiting staff very friendly and attentive.  Location is fantastic a few minutes walk down the hill to the harbour. Our 2nd stay at this hotel this year, 5 stays in total.

The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking. We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service. Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing. The restaurant was the most disappointing part of the stay. I'm the evening service was slow, followed by having our order wrong twice and also dropped. Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet. However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'. We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.

Excellent service, good food and clean hygienic rooms and toilets

服務好，但不注重衞生

We were absolutely disappointed of the service for this time . 1.we arrived for check in at 10 pm on Boxing Day , we asked for payment of car parking which Receiption didn’t listen what I was try to explain, I felt that she was bullying me as I am not Native English. ( I am very sad this is because I not speaking of English good right ?) 2. We went to the room 610 , room very very cold and freezing, I was calling the receptionist for asking help which she told me that select the sunshine symbol, who will know? So we slept in the freezing cold all night. 3. I couldn’t sleep as freezing and my husband was very sick , so we had to cancelled all the plans to visiting our family. 4. I was calling reception in early morning to tell what happened in the room , luckily this time , Anthony was very helpful and sent someone came to check , then we found that the window was opened before I was check in ( why you left the window open in the winter season, who was cleaning that room and leaving window open for what ?, why you didn’t check room before the guests checked in? , this was my job to check room before checking as a guest right ? , who will respond for this situation to make my husband very sick and cancel plans?) 5.next day , we back the room around 10 pm after visiting family , which room wasn’t clean, no coffee, no tea . I was very disappointed. 6. We were check out and met Anthony at the counter reception, who was very polite , very kindly and listened what we were complaining and told us that he already reported to line manager. 7. We were booked this hotel because we booked before and it was lovely service and staff and also close to the city and shopping centres. 8. We don’t know who will responsible for all this situation and we told Anthony that we will not book here again ( usually we stayed in the Future Inn ) I am really sorry for my silly speaking and writing of English but We are very very disappointed. We cannot say thank you for your bad service , only accept for Anthony and service man on that day .

A last minute booking as we were passing through Exeter visiting family. The room was decent with a comfy bed. There was a little noise from the courtyard outside playing music at night which stopped about 10pm. No issue. Great central location and a relaxed night. No complimentary toiletries 🧴not even a toothbrush 🪥- which is just a pain to have to go and buy them. I asked at reception and he just shook his head. 🤷♂️99% of hotels we stay at have them - seems a little tight 🤣 - anyway no issues with the room or location so we’d stay here again if needed. 👍

Great location, just a few minutes from the train station. Despite looking like an old building, the rooms were comfortable with good views from the window. It's basically in the town centre so you can walk to the nearby attractions. One negative was that they wanted to charge us for a late check-out.