Hotel 4-Star di East Java, Indonesia

Overall OK, good location, easy access & so many cafe nearby. Even the breakfast also so good like so many local foods that can try. Just one thing no iron inside the room & asking to send iron to room they just take note but not send the iron .

All good! The room is spacious and clean. Food is delicious! Will go back!

The hotel was great: it is crispy clean, strategic location (it is located in a very large and modern shopping mall complex), the service is top notch, especially during breakfast at Djaman Doeloe restaurant. One of the staff (Evi, I think) asked me what my favourite that they didn't have on that morning. Told her, I like traditional ”klepon” cake. The next morning, Pak Andik, the pastry chef, brought me 3 klepon, fresh from his kitchen. What a surprise. The cake was delicious, especially with black coffee. Thanks, Pak Andik and Evi, for your hospitality. Will be back again in the near future.

I had a wonderful experience at the Four Seasons by Sheraton. The location is perfect for tourists — there’s a large shopping mall right next door, making it super convenient for dining and shopping. A lively tourist street is also just a short walk away, so there’s always something to explore. The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help. Overall, this hotel offers great comfort, convenience, and hospitality. Highly recommended for anyone visiting the area!

The hotel is centrally located. While accessing the main road involves a slight detour, overall it's fine, and it's not too far from the main road itself. The rooms are compact, but it's a viable option for a transit hotel. The staff are friendly and very helpful. The TVs come with Netflix, so it's a good option when you don't feel like going out during the day, especially given Surabaya's scorching heat.

The location is quite good, and the lobby decoration is impressive, but the rooms are just average and a bit small. However, the price is incredibly reasonable at just over 300 a night, making it excellent value for money. The breakfast is also very generous.

We love the stay… really enjoy the view from the sky dining… easy access to jatim park and all not a quiet area but still acceptable

the best hotel ever... the breakfast is super good...so much choices. the environment of the hotel is peaceful, modern and cozy.....

Check-in and check-out processes were quick and easy. The service was satisfying, and breakfast was delicious. The location is easily accessible. Overall, highly recommended! We'll definitely return if we're transiting through Banyuwangi to cross over to Bali.

The overall ambiance of the hotel was very inviting and well-maintained. Our room was clean, comfortable, and provided a peaceful retreat after long days of exploring. The amenities offered were greatly appreciated and added to the convenience of our stay. We found the staff to be exceptionally courteous and always willing to assist with any requests.