Hotel 4-Star di East Java, Indonesia

Our second stay at Platinum Hotel Tunjungan was once again a pleasant experience. We were warmly welcomed by Ms. Puteri at reception, who remembered us from our previous visit—this personal touch made us feel truly valued. We were happy to receive a room upgrade, and overall, the room was comfortable. Breakfast was enjoyable with a good variety of options. The bellboy was also very helpful and attentive throughout our stay. There are a few areas that could be improved. The internet connection was quite slow, the room is not fully soundproof, and the bath towels could be upgraded. However, we really loved the pillows—they were extremely comfortable and made our sleep very restful. Overall, we had a great stay and would consider returning again.

stay for a night during our transit in Surabaya — the room looks new, and very clean. didn't book the breakfast option as we are planning to leave early so we didn't try their food. The staff also friendly and helpful, the hotel is located at praxis building, we went with a car and the hotel will provide the free parking voucher on your check-in. Got few resto and circle-K as well on the ground level, so very convenient. will come back next time!

I had a wonderful experience at the Four Seasons by Sheraton. The location is perfect for tourists — there’s a large shopping mall right next door, making it super convenient for dining and shopping. A lively tourist street is also just a short walk away, so there’s always something to explore. The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help. Overall, this hotel offers great comfort, convenience, and hospitality. Highly recommended for anyone visiting the area!

Eventhough there was a little miss, but the staff was very friendly and helpful. Room was cozy comes with strattegic location. anyway, thanks for the upgrade, i appreciate it!

Good and nice location... Just walking distance to mall and to another spot tourism.. Extra ordinary and will come stay again next time

The balcony's great, but the service could be better. It'd be nice to get a welcome cake, especially since I overpaid because the price dropped the next day.

I don’t quite understand the hype surrounding this hotel. Apart from its scenic view and peaceful ambiance, there’s not much else to say about it. The breakfast was ordinary, and you’ll have to pay extra for a cappuccino, while black coffee is the only one that’s free. The TV is also quite small. I’m not planning to return here.

This hotel is quite economic for Harris’ level. There are pool, gym, and kids playground. The room is not that spacious but very comfortable for two persons. I requested for an iron and they delivered it to my room very quickly. They could do better for the restaurant, elevator, and the toilet — no bidet shower hence a little bit struggling for kids (i had some guest with kids coming over).

Booked a room with a fridge, got a room with no fridge. Nice garden, nice location, but the room very provide basic amenities, for expensive rate.

So far ok. Stay there for 3 days was not happy with the aminities in room. I was complain about hair dryer. Once we used is broken then technician came then fixed. After that used still on off. Second day call receptionis sending same complain about hair dryer was broken but only fixed, he said fan in problem after used in 30 sec then nit working again. They we find that kettle opener is broken n still keep using, nit changing with new one after that dripping water from inside kettle.