Hotel 4-Star di Chu, Kyrgyzstan

Best hotel we have stayed in throughout our trip across Central Asia. The location is central, close to everything, there are several supermarkets in the neighbourhood. When the sky is clear, you can even see the mountains from your room, it’s beautiful. Everything was great and the people who work here are so nice and helpful. Regarding the laundry however, we appreciate the fact that it is free and that they have someone doing it for us, but we would have preferred a self-service laundry where we can do it ourselves as they didn’t even fold or dry our clothes, they just dumped them in a bag, all wet and crumpled. We were told that the dryer was not working but they could’ve just hung the clothes on something and waited a couple hours for them to dry before returning them. Also, we were told that the phone does not work yet in the room as the hotel is still new and that we could contact them via WeChat, unfortuantely we couldn’t download WeChat with our international phone numbers so we had to go downstairs every time we needed something. That being said, they were super helpful every time we needed anything. They even had a translator and a lovely man dressed as a military who kept welcoming us with a big smile and helped us whenever he was there. We also liked the Chinese breakfast, it was hearty, diverse and comforting. They have all the amenities you could need, the room is clean and spacious with the comfiest beds and high quality sheets, slippers, bathrobes; the bathroom is spacious, cozy and practical and more importantly clean. There is also a bidet. They provide water, fruits, free laundry and whatever you need. You can use the microwave in the basement to heat your food and there's always tea, coffee and water. They also brought a mini fridge to the room after I left a comment about it, this was such a nice and thoughtful gesture, thank you! I have extended our stay several times as we needed to rest and I don't regret my decision.

The worst experience ever in my life. I am willing to bear all legal responsibility for the facts I have stated. At approximately 2:30 a.m., an unknown man entered my room without authorization. This is an extremely serious security breach. Had I been a female guest sleeping alone, or had I been asleep with valuables exposed, the consequences could have been far worse. If my belongings had been stolen while I was asleep, what protection or recourse would I have had as a Wyndham guest? This incident occurred in the middle of the night, when guests are most vulnerable. I consider myself fortunate that nothing worse happened. However, I was unable to sleep for the remainder of the night due to fear and anxiety. Even today, I do not feel secure leaving my belongings in the room. I have had to carry my laptop, passport, and all valuables with me because I no longer trust the hotel’s security procedures. What further disappointed me was how the situation was handled. When I rushed to the reception immediately after the incident, the only response I received was a brief verbal “sorry.” There was no explanation, no reassurance, and no immediate action taken to address my concerns. Additionally, my keycard had been revoked without notice, forcing me to return to the reception again. As of today, no manager has reached out to me in person to provide a formal apology or explanation. The absence of proper follow-up makes the situation even more concerning. If hotel management considers this a minor mistake, that is frankly alarming. As I wasn’t able to sleep at all due to the hotel mistakes And they reject to refund me for the first night’s accommodation fees. And until now, I don’t receive any official apologies from them. Be careful, what happened to me might be happen to you as well.

I came to Bishkek from Almaty on a business trip and stayed at this hotel. What surprised me was how much it reminded me of hotels in China - the style, layout and overall atmosphere are very similar to the standard you often see there. As I understood, the hotel is owned by a Chinese owner and is mainly oriented toward guests from China. Overall, it is a very nice boutique hotel: comfortable, clean, with good beds. The TV mostly has Chinese movies and dramas, while there is practically no English-language content. One funny detail is that the shower and toilet have transparent glass walls, so depending on who you are travelling with, some people may find it quite romantic :) The courtyard is cozy, with a small cafe arranged like a summer pavilion. The hotel manager, who is Chinese, was extremely polite and helpful. He explained everything clearly and we ended up having a nice conversation about different cities in China. Since I travel to China from time to time, we even discussed Dongguan, which is one of my favorite cities there. There was also a very nice young woman from Afghanistan working at the reception. Her English was excellent. I learned that she is studying Human Rights in Bishkek, and it was genuinely interesting and pleasant to talk with her. Overall, I had a very positive experience. The hotel has its own character, the staff are friendly, and the atmosphere is welcoming. I would definitely recommend it.

We felt that the photos of the hotel do not do it justice. The rooms had good facilities and were clean. The hotel reception communicated well in English, and were very helpful throughout. We did feel that the breakfast options were limited, and all were cold at 9.30am. If you want the food to be warm you should go at the beginning of service. The restaurant on the top floor was very pleasant and had an excellent selection of food / drinks. Overall an excellent stay, and we would stay here again.

I had a fantastic stay! The hotel was easy to find, check-in at the front desk was quick, and the service was warm and welcoming. The room was clean with no strange odors, the bedding was soft and comfortable, and all the toiletries were provided. I especially appreciated the separate wet and dry areas in the bathroom. It's conveniently located with plenty of dining and shopping options nearby, yet still quiet. The value for money is absolutely amazing. I've already saved it and will definitely be back!

Very comfortable bed!! The bed itself is 5star hotel bed. Its height is quite high. So when I lie down on the bed, I jumped on it. Hahaha There is bath clothes, too . Very nice facilities. There are many buses around this area, you can use bus here easily. Specially the breakfast is truly brilliant 👏🏻 There are so many types of food on the breakfast. The girl who works during breakfast is very friendly and kind. Thank you! This hotel has good facility + amazing breakfast !

The room and service were exceptionally good, but what truly blew me away was the breakfast. There was an incredibly wide variety of options, and everything I tried was very good. Definitely one of the highlights of my stay.

I had a great stay at Duo Hotel Bishkek and I am still staying here as I write this. I have been here for the last six days, and the experience has been excellent from the start. Check-in was smooth and quick, with very friendly and welcoming staff. Everyone I interacted with was polite, helpful, and genuinely attentive, which made the stay comfortable. The breakfast is one of the highlights. There are many options to choose from, fresh and well prepared, and it easily suits different tastes. It is a great way to start the day. The room is clean, tidy, and well maintained. Housekeeping does a very good job, and the overall atmosphere of the hotel feels calm and organized. Overall, Duo Hotel Bishkek offers great comfort, excellent service, and a warm environment. I would happily recommend it and would definitely choose to stay here again.

The room didn't have any strange odors, and the cleanliness was acceptable. It was also relatively quiet. I really liked the wooden decor style. The location is super convenient for getting around. The restaurant offers views of the snowy mountains, but the breakfast was just so-so. It's a shame the hotel doesn't provide toothbrushes and toothpaste.

The location of this hotel is amazing, within walking distance of all of Bishkek's major sights and many good restaurants and cafes. The facilities are somewhat dated, but staff are great. Unfortunately, upon checking in, we found dried urine all over the bidet in our bathroom. Upon bringing this to staff's attention, a cleaner was sent right away. However, this should not be happening in any four star hotel.