Hotel 4-Star di Chu, Kyrgyzstan

Best hotel we have stayed in throughout our trip across Central Asia. The location is central, close to everything, there are several supermarkets in the neighbourhood. When the sky is clear, you can even see the mountains from your room, it’s beautiful. Everything was great and the people who work here are so nice and helpful. Regarding the laundry however, we appreciate the fact that it is free and that they have someone doing it for us, but we would have preferred a self-service laundry where we can do it ourselves as they didn’t even fold or dry our clothes, they just dumped them in a bag, all wet and crumpled. We were told that the dryer was not working but they could’ve just hung the clothes on something and waited a couple hours for them to dry before returning them. Also, we were told that the phone does not work yet in the room as the hotel is still new and that we could contact them via WeChat, unfortuantely we couldn’t download WeChat with our international phone numbers so we had to go downstairs every time we needed something. That being said, they were super helpful every time we needed anything. They even had a translator and a lovely man dressed as a military who kept welcoming us with a big smile and helped us whenever he was there. We also liked the Chinese breakfast, it was hearty, diverse and comforting. They have all the amenities you could need, the room is clean and spacious with the comfiest beds and high quality sheets, slippers, bathrobes; the bathroom is spacious, cozy and practical and more importantly clean. There is also a bidet. They provide water, fruits, free laundry and whatever you need. You can use the microwave in the basement to heat your food and there's always tea, coffee and water. They also brought a mini fridge to the room after I left a comment about it, this was such a nice and thoughtful gesture, thank you! I have extended our stay several times as we needed to rest and I don't regret my decision.

The worst experience ever in my life. I am willing to bear all legal responsibility for the facts I have stated. At approximately 2:30 a.m., an unknown man entered my room without authorization. This is an extremely serious security breach. Had I been a female guest sleeping alone, or had I been asleep with valuables exposed, the consequences could have been far worse. If my belongings had been stolen while I was asleep, what protection or recourse would I have had as a Wyndham guest? This incident occurred in the middle of the night, when guests are most vulnerable. I consider myself fortunate that nothing worse happened. However, I was unable to sleep for the remainder of the night due to fear and anxiety. Even today, I do not feel secure leaving my belongings in the room. I have had to carry my laptop, passport, and all valuables with me because I no longer trust the hotel’s security procedures. What further disappointed me was how the situation was handled. When I rushed to the reception immediately after the incident, the only response I received was a brief verbal “sorry.” There was no explanation, no reassurance, and no immediate action taken to address my concerns. Additionally, my keycard had been revoked without notice, forcing me to return to the reception again. As of today, no manager has reached out to me in person to provide a formal apology or explanation. The absence of proper follow-up makes the situation even more concerning. If hotel management considers this a minor mistake, that is frankly alarming. As I wasn’t able to sleep at all due to the hotel mistakes And they reject to refund me for the first night’s accommodation fees. And until now, I don’t receive any official apologies from them. Be careful, what happened to me might be happen to you as well.

Environment: Pretty good, relatively clean, and the room was huge, which I really liked. Cleanliness: Nicely tidied up and clean. Good job. Facilities: Still new. Service: Excellent, the staff member was quick to respond.

Disappointing stay, Poor service, unhygienic buffet, and hidden charges! This hotel is just okay for 2 nights max, the location is good. However, the overall experience was very frustrating. The breakfast was poor the buffet area had an unpleasant smell. Even worse, the food was unhygienic; I literally found a hair among the nuts! Personally, I couldn’t find any options that suited me.The service was extremely poor and unprofessional. The lights in my room were broken, I informed the staff, but they never fixed them. They are completely uncooperative and lack any polite manner of communication. To make matters worse, at checkout, they blindsided me with an extra charge just because there was some lipstick stain on the blanket! What is the purpose of housekeeping if guests are penalized for accidental stains? Isn't cleaning exactly what they are paid to do?They should be transparent about their policies instead of exploiting customers with sudden, hidden fees. This hotel is incredibly greedy and values making money over customer satisfaction. I absolutely don’t recommend this place.

The breakfast was varied and well-chosen. As a traveler, I felt comfortable and safe. The reception was always staffed and friendly. It was a bit noisy in the hotel room due to outside fans, but I was able to change rooms. There's a supermarket and several cafes across the street. I'm very satisfied!

I had a great stay at Duo Hotel Bishkek and I am still staying here as I write this. I have been here for the last six days, and the experience has been excellent from the start. Check-in was smooth and quick, with very friendly and welcoming staff. Everyone I interacted with was polite, helpful, and genuinely attentive, which made the stay comfortable. The breakfast is one of the highlights. There are many options to choose from, fresh and well prepared, and it easily suits different tastes. It is a great way to start the day. The room is clean, tidy, and well maintained. Housekeeping does a very good job, and the overall atmosphere of the hotel feels calm and organized. Overall, Duo Hotel Bishkek offers great comfort, excellent service, and a warm environment. I would happily recommend it and would definitely choose to stay here again.

Good hotel. Clean room. The mattresses have been replaced by soft on demand . The room is cool but the heater is worth it. Excellent breakfasts . Big pool , sauna and hamm are excellent. I liked the massage quality

The hotel is conveniently located, especially if you need quick access to the airport or have business in the surrounding area. For those purposes, the location works very well. The rooms were clean and comfortable, and one of the highlights was the peaceful courtyard. It was a lovely place to unwind, and relaxing on the daybeds made for a very pleasant break from the busy city atmosphere. Breakfast was average—perfectly acceptable, but nothing particularly memorable or unique. Overall, a comfortable stay with a relaxing environment and a convenient location for travelers staying in this part of the city.

Service was top-notch! As a hotel operated by a Chinese team, the incredible variety of Chinese breakfast options alone makes me forgive any minor issues. The front desk staff, Yu Zhuo, and Manager Xiao Han were incredibly helpful. They assisted with currency exchange, compared prices for car rentals, and even communicated with the Russian-speaking driver to resolve many issues. Even if there's still room for improvement in terms of design and hardware facilities, their problem-solving skills make this an excellent choice for Chinese travelers.

This was my second stay at the hotel and I would not recommend if you are sensitive to smoke smells. The hotel seems to cater to many Chinese tourists whom seem to smoke quite a bit despite the hotel being non-smoking. Management should try to fix the problem. When we complained; they said there were no more rooms and offered no solution. Only when pushed they claim they would help, which was only an open window, and it did not make a major difference. Also location is sub optimal, you needed a taxi to go anywhere meaningful. Also hotel seems quite dated but basic amenities were there. Simple breakfast.