Hotel 4-Star di Chu, Kyrgyzstan

The hotel is decent, but primarily caters to guests from China. That said, the staff also understand Russian and English. The main sights are a bit far from the hotel, but taxis are cheap and quick. The room was clean and had everything we needed. The staff were friendly and ready to help. P.S. The promised fruit basket (as a benefit from Trip) is not provided.

The worst experience ever in my life. I am willing to bear all legal responsibility for the facts I have stated. At approximately 2:30 a.m., an unknown man entered my room without authorization. This is an extremely serious security breach. Had I been a female guest sleeping alone, or had I been asleep with valuables exposed, the consequences could have been far worse. If my belongings had been stolen while I was asleep, what protection or recourse would I have had as a Wyndham guest? This incident occurred in the middle of the night, when guests are most vulnerable. I consider myself fortunate that nothing worse happened. However, I was unable to sleep for the remainder of the night due to fear and anxiety. Even today, I do not feel secure leaving my belongings in the room. I have had to carry my laptop, passport, and all valuables with me because I no longer trust the hotel’s security procedures. What further disappointed me was how the situation was handled. When I rushed to the reception immediately after the incident, the only response I received was a brief verbal “sorry.” There was no explanation, no reassurance, and no immediate action taken to address my concerns. Additionally, my keycard had been revoked without notice, forcing me to return to the reception again. As of today, no manager has reached out to me in person to provide a formal apology or explanation. The absence of proper follow-up makes the situation even more concerning. If hotel management considers this a minor mistake, that is frankly alarming. As I wasn’t able to sleep at all due to the hotel mistakes And they reject to refund me for the first night’s accommodation fees. And until now, I don’t receive any official apologies from them. Be careful, what happened to me might be happen to you as well.

Environment: Pretty good, relatively clean, and the room was huge, which I really liked. Cleanliness: Nicely tidied up and clean. Good job. Facilities: Still new. Service: Excellent, the staff member was quick to respond.

Very comfortable bed!! The bed itself is 5star hotel bed. Its height is quite high. So when I lie down on the bed, I jumped on it. Hahaha There is bath clothes, too . Very nice facilities. There are many buses around this area, you can use bus here easily. Specially the breakfast is truly brilliant 👏🏻 There are so many types of food on the breakfast. The girl who works during breakfast is very friendly and kind. Thank you! This hotel has good facility + amazing breakfast !

The breakfast was varied and well-chosen. As a traveler, I felt comfortable and safe. The reception was always staffed and friendly. It was a bit noisy in the hotel room due to outside fans, but I was able to change rooms. There's a supermarket and several cafes across the street. I'm very satisfied!

I had a great stay at Duo Hotel Bishkek and I am still staying here as I write this. I have been here for the last six days, and the experience has been excellent from the start. Check-in was smooth and quick, with very friendly and welcoming staff. Everyone I interacted with was polite, helpful, and genuinely attentive, which made the stay comfortable. The breakfast is one of the highlights. There are many options to choose from, fresh and well prepared, and it easily suits different tastes. It is a great way to start the day. The room is clean, tidy, and well maintained. Housekeeping does a very good job, and the overall atmosphere of the hotel feels calm and organized. Overall, Duo Hotel Bishkek offers great comfort, excellent service, and a warm environment. I would happily recommend it and would definitely choose to stay here again.

Good hotel. Clean room. The mattresses have been replaced by soft on demand . The room is cool but the heater is worth it. Excellent breakfasts . Big pool , sauna and hamm are excellent. I liked the massage quality

The hotel is conveniently located, especially if you need quick access to the airport or have business in the surrounding area. For those purposes, the location works very well. The rooms were clean and comfortable, and one of the highlights was the peaceful courtyard. It was a lovely place to unwind, and relaxing on the daybeds made for a very pleasant break from the busy city atmosphere. Breakfast was average—perfectly acceptable, but nothing particularly memorable or unique. Overall, a comfortable stay with a relaxing environment and a convenient location for travelers staying in this part of the city.

It’s a very new hotel, only opened for 2 months. Room are big and clean, beds are comfortable. Location is good. But you cannot find it on Google map or Yandex map. Luckily they provide free airport pick up. Service is good. However it’s a Chinese hotel, 90% of the guests are Chinese bizman. So the atmosphere is not really suitable for tourist. Only 2 tables in the garden, often are occupied. They offer full Chinese bft which is fine for me, but nowhere to sit to eat. The staff are very kind and helpful but limited information about travelling request. Price performance is good, but only suits Chinese.

This was my second stay at the hotel and I would not recommend if you are sensitive to smoke smells. The hotel seems to cater to many Chinese tourists whom seem to smoke quite a bit despite the hotel being non-smoking. Management should try to fix the problem. When we complained; they said there were no more rooms and offered no solution. Only when pushed they claim they would help, which was only an open window, and it did not make a major difference. Also location is sub optimal, you needed a taxi to go anywhere meaningful. Also hotel seems quite dated but basic amenities were there. Simple breakfast.