Hotel 4-Star di Troms, Norway

Upon check-in, I was told that our booking of a twin bedroom was entitled to only one welcoming drink, providing one drink for two guests was disappointing. For breakfast, the hotel advised that the first hour would be busy, but the non-rush hours were even more crowded, making it difficult to enjoy our meal. Additionally, there was no kettle in the room; guests must go to the 11/F common area for hot water, which was extremely inconvenient. On a positive note, the gym was reasonably good. The view from 11/F is stunning. Overall, while there were some highlights, key areas need improvement.

The atmosphere was lively and very festive. The staff were incredibly polite and attentive and the stay felt very luxurious. The room was also clean and spacious, although the positioning of the hanging lamps was a bit awkward and I sometimes found my shoulder hitting one when getting into and out of bed. The shower was also very large and decent water pressure and temperature control. The breakfast was amazing! Many options and very delicious! The view from the room was spectacular and the staff accommodated my request for a higher room. The only downsides were the laundry service is incredibly expensive, which was shocking as the hotel I had started in prior to this one did it for free. Also, room cleaning did not come to room one day and I had to make two requests to the front desk to get a fresh towel. It took quite a long time, but eventually did get me a new towel in the evening. The staff apologized profusely for the inconvenience. Overall, the stay was amazing. とてもにぎやかで、お祭りのような雰囲気でした。スタッフの対応は非常に丁寧で行き届いており、滞在全体がとてもラグジュアリーに感じられました。客室も清潔で広々としていましたが、吊り下げ式の照明の位置が少し微妙で、ベッドに出入りする際に肩が当たってしまうことが何度かありました。 シャワーもとても広く、水圧や温度調整もしっかりしていて快適でした。 朝食は素晴らしかったです。種類が豊富で、どれもとても美味しかったです。 客室からの眺めも圧巻で、高層階の部屋を希望したところ、その要望にも快く対応していただけました。 唯一のマイナス点は、ランドリーサービスが非常に高額だったことです。直前に宿泊していたホテルでは無料だったため、正直かなり驚きました。また、ある日は客室清掃が入らず、新しいタオルをもらうためにフロントに2回お願いする必要がありました。少し時間はかかりましたが、最終的には夕方に新しいタオルを届けてもらえました。その際、スタッフの方からは大変丁寧にお詫びがありました。 総合的には、とても素晴らしい滞在でした。

We received a free upgrade. The lady who checked us in was bubbly and helpful. Our room was warm, clean and spacious. Very happy with our stay.

酒店很好，一樓餐廳有24小時熱水、茶和咖啡。酒店有電梯，能免費寄存行李。我們是凌晨一點多的輪船，從酒店到碼頭走路也就五六分鐘，我們可以一直在餐廳休息，喝茶，非常感謝酒店提供的暖心服務。機場大巴到酒店也不遠，大概200米左右。早餐食材豐富，有三文魚（沒有醬油和芥末，有橄欖油…）但是三文魚大概是限量供應，餐枱上一盤三文魚沒有了之後，就沒再上了…不知道去廚房問問還會不會有！！🤭🤭

Stunning full sea view resorts we had… resort are clean. We stay for 5 nights. Daily breakfast is good… staff & reception are friendly, courtesy & helpful…. Beautiful scenery around the resorts…& we are lucky , 2 of the night we witnessed auroras northern lights right from our resort balcony… amazing with the beautiful stars…..but most importantly to stay here you must drive…

The hotel is outdated and is scheduled to be refurbished in 2025 or 2026. The lobby is ”super” small with no design theme (for what that matters). My room was small and poorly laid-out...plus, the bed was so soft it was uncomfortable and I knew my back would suffer, so I placed the thin topper on the floor and slept on that. Once housekeeping left at the end of the day you could not obtain extra blankets or pillows...all I had was one small, rectangular pillow....I did not get a good sleep! The gym could only be accessed by climbing a narrow, winding set of stairs...I never got there. The front office staff was amazing...so pleasant and accommodating....despite all the demands placed on them. I was thankful I was only staying for 1 night.

A hotel that is located conveniently to many pick up points for tours. Grocery stores, 7-11 and restaurants are also located nearby. Simple amenities such as shampoo/body soap, towels, hairdryer are available. Love it that there is breakfast and dinner that comes together with your stay. Nothing too fancy but good enough to fill your bellies considering the restaurants are quite pricey. You will need to get hot water on your own at the dispenser as there are no kettle in the room. Reception was always friendly in answering any questions, and even helped with my cab booking to the airport. Worth it for the price, would stay here again.

Amazing hotel! Perfect location- right in the heart of Tromso so you can get around super easily. The hotel was lovely- it had everything you wanted and the breakfast was delicious. 10/10 would recommend!

I have upgraded to deluxe house from the hotel email due to adding two friends of mine are joining. I have paid so much extra to top up from the hotel. When I checked in, the receptionist said I have to pay extra NOK 200 because I did not inform them that I have 2 extra friends are joining. Firstly, I did call to the hotel to check how much I need to top up due to two friends are joining. Second, the deluxe house is meant to have 4 -5 people to stay in, we have 4 people in total. Third, I booked this hotel on my first night and last night in my Tromso trip. I’m looking forward to stay river view and garden view. But unfortunately the service that I received is extremely disappointed and bad!!

Great location! Nice place. If you’re coming from Tromso airport, ride bus 420. This bus goes directly to the Sommaroy. Inform the driver to drop you off at the bus stop near the hotel.