⭐️⭐️⭐️⭐️⭐️ Exceptional Comfort and Service at an Amazing Value!
I had an outstanding stay at Best Western Plus The Ivy Wall Hotel in Puerto Princesa. From check-in to check-out, the staff provided excellent customer service — always warm, attentive, and eager to help with a smile. They truly made me feel welcome and valued throughout my stay.
The room was immaculate, spacious, and incredibly comfortable. The bed was soft and cozy, the linens fresh, and everything—from the bathroom to the minibar—was spotless. I also appreciated how quiet and relaxing the atmosphere was, perfect for unwinding after exploring the beautiful sights of Palawan.
One of the highlights of my stay was the morning breakfast buffet. It offered a great variety of local and international dishes, all freshly prepared and delicious. From tropical fruits and made-to-order eggs to Filipino favorites and good coffee, it was the perfect way to start each day. The dining staff were equally wonderful—friendly, efficient, and attentive.
Considering the high level of comfort, cleanliness, and service, the affordability of this hotel is truly impressive. You get a 5-star experience at a very reasonable price, making it one of the best values in Puerto Princesa.
I highly recommend Best Western Plus The Ivy Wall Hotel to anyone visiting Palawan. Whether for business or leisure, it’s the perfect mix of luxury, convenience, and Filipino hospitality. I’ll definitely stay here again!
Very relaxing hotel in Puerto Princesa. Staff are friendly and welcoming. Special mention to Cess, from their Front Office, she arranged our airport pickup and drop off smoothly. Their restaurant, The Nest also serves sumptuous dishes. Breakfast can be improved though. Overall we had a relaxing stay.
Very nice hotel and has the potential to be a great hotel.
Staff are extremely polite and friendly - always saying hello.
Pool are is great with ample swimming locations and sunbeds.
Food is to be expected at a hotel both in terms of price and quality.
Town is too far away to walk, but ample tricycles to take you.
Biggest let down for us was the water pressure - every time we had a shower, there would be no pressure and would need to contact front desk for maintenance to do something to the pump. Every time.
After the 4th complaint they really should’ve moved us to another room. We were on level4.
Overall I do like this hotel as the staffs are helpful and polite to make my stay memorable. Although the hotel is a little distant from Sabang town, they do have speedboat to ferry guests in and out. It has nice room with balcony and sea view for a relaxing stay.
The staff were by far the best thing about this place! They were incredibly friendly and helpful. The place itself was good and the room was nice and clean but the bed was a little small and my husband is quite tall. There was a decent little swimming pool downstairs. We were only there for one night so didn’t really explore the local area but booked the firefly tour through the hotel which was a lovely little excursion. The breakfast was good and there were some decent veggie options on the standard menu!
Malinis naman po! Pero Diko alam bat nangangati yung toddler ko. Maganda yung hotel kids friendly may play house at may pool for kids. Gandaaaaa. Then hinatiran ako ng breakfast sa room kc di ako maka baba kc may mga infant at toddler thank you! Masarap din yung foods 😍😍😍
Malapit din sa Robinsons Palawan, Starbucks and many more ❤️.
Really nice resort only 10min away from the port by Tuc Tuc. The room very clean and with all the essentials for the staying. My room wasn’t exactly view on the pool as expected so I would have to say a little bit overpriced. Nice breakfast. They arranged me an half day tour of the main spots in Coron and they were really flexible. The only thing that often happens to me travelling solo is that at pool bar for lunch I asked half portion of a serving because it was meant to be for 2/3 people (in the Philippines they often have family sharing portions) but they said it wasn’t possible that they could serve me half portion but the price would’ve been the same and I found that annoying. Other than that they offer shuttle bus to the airport and everything else was as good as in the pictures!
My husband and I stayed at the hotel for three nights. Our arrival experience was very welcoming. The room was clean, and the breakfast was delicious. However, we found the pool to be a bit dirty during our stay, so we didn’t try it.
Over all we enjoyed our stay and we really liked the vibes in the evening in the restaurant the live bands are really good singers.
We really enjoy the stay. Natuwa din kami dahil the receptionist is a muslim in hijab.
The foods are okay. The pool we really enjoy it. And our room with a nice view so relaxing.
We will surely be back.
Just want to feedback regarding to their bedsheet. No so comfortable. Grabe na himulmol ang gaspang na nya sa feeling huhu. Just noticed when were about to sleep. Di na napa palitan sa staff since late night na.
Aside from that oks na. Friendly staff, super quiet place! Ang layo sa magulong mundo hihi
Sangat Baik
64 ulasan
8.7/10
Harga bermula
RUB 2,559
satu malam
Semak Ketersediaan
Lihat Semua Hotel 4-Star di Mimaropa
Terokai Ulasan Tetamu Hotel di Mimaropa
Lihat semua
9.6/10
Amazing
GGuest UserOur stay at the hotel was absolutely amazing. The room was very large, beautifully designed, and spotlessly clean.
The service was incredible especially Kris, who took great care of us and helped with everything we needed. The housekeeping service was excellent, and the location is great, with many nice restaurants around the hotel. The pool area is beautiful and relaxing.
The only downside is that there’s no gym and no spa, so if you’re looking for those facilities, you might prefer another place. But overall, this hotel is a solid 10/10. Highly recommended!
LLunate sigmaHonest Review
Pros:
- The lady who was in charge (We think she's the manager) is really nice and helpful.
- Distance: THIS WAS THE ULTIMATE DEAL. Hotel is near the beach and most of the local restaurants so we didn't experience any problem. (I recommend the cafe and 'Terminal' near the beach 😊)
- AC and the room was perfect. It was really hot outside and the temp plus the room felt really homey and comfy
- The hotel was really pretty or what we call aesthetic. My baby really liked the designs
- Free breakfast and coffee was a good deal, but don't expect too much.
- How much we got the reservation for 3d2n. Great offer from this app :)
- Staff are nice especially the ones in the restaurant. Wasn't able to ask her name but she was a waiter there and also served our food (afternoon) and the guy who was at the front desk when we checked out
Cons:
- Service fee. I do understand that this is necessary to support the staff, but if you are on a tight budget it might be better to eat outside (sorry...)
- Food was too expensive for the quality and the quantity... I recommend the chicken inasal since it had a big portion.
- Room service and cleanliness - Manager said we could ask for a room service and we could just call them of we need one. We called them on our second day and we waited until our stay ended but no onr came to clean 😅 The girl who answered the phone was kinda masungit or maybe it was the tone of her voice. She told me that they are quiet busy at the moment and told me to just wait - I do understand if they're short staffed or something? But the dirt was kinda bothering us already so we just tried to clean the room on our own
- Cockroaches and ants. So in connection to my previous review... Yes, there are cockroaches in the room especially the bathroom. It doesn't help that they don't clean the rooms daily.
- Breakfast is not a room service. You have to go down to the restaurant and eat it there.
- Room view. Our room was in the corner of the hotel. Our view was okay because we are can view the pool... And our neighbors ac unit lmao. On the plus side since the units were emitting hot air, it was easier for us to dry our towels 😂 It was really different from the picture.
- Pool was kinda dirty
- Overpriced goods. They have a mini store in the hotel but it would be better to pack up snacks or drinks before coming here.
- OUTSIDE FOOD ARE NOT ALLOWED. Better be careful when bringing meals in the hotel.
Even after listing this, we would still love to come back and stay here. I do hope they give us a better room next time 😅
AAnonymous UserThis hotel is quiet and well-located outside Coron City, right by the mangroves, and surprisingly mosquito-free.
There's a magnificent pier with a bar, perfect for enjoying the sunsets in the late afternoon. From this pier, private island hopping cruises depart for Coron Island – a magical experience I highly recommend.
The rooms, bathrooms, and balconies are spacious.
There's a large pool, though the water was a bit cloudy. The main restaurant serves a breakfast buffet. The poolside bar/snack area offers excellent ice cream. There's also a pizzeria restaurant by the mangroves, plus a Japanese restaurant.
Evening entertainment is offered several times a week.
Airport transfers are available for 350 pesos per person. Transfers to Coron City or tuk-tuks are readily available right outside the hotel.
AAngelicaFrom the moment we left the port, our Matinloc experience already felt special. The boat ride was smooth, and the boatmen immediately assisted us with our luggage. Upon arrival, we were warmly welcomed by Ms. Jam from FO/Reservations, who gave us a friendly tour and clear briefing. Even before the trip, Reservations Manager Ms. Jeannette had already been very responsive to my emails, making the planning stress-free.
Our VIP villa, perched on a cliff, offered an astounding view that raised the standard of our stay. The room was clean and comfortable, and we appreciated the generous souvenirs and hygiene kits provided. The staff were consistently attentive and polite special thanks to FO Supervisor Ms. Jhona and their Korean General Manager for adding to the warm and welcoming atmosphere.
Highlights of our stay included the refreshing fresh fruit shakes, fun water activities, the amazing walking path lined with century-old trees, and of course, the delicious food (their pizza was a standout). The WiFi was surprisingly fast..even powered by Starlink at the port. We also appreciated the thoughtful gesture of staff recommending where to get beers in town since they don’t sell alcohol on-site.
Matinloc truly combines paradise-like views with genuine hospitality. Maraming salamat to the whole team for making this my best El Nido stay so far.. I would gladly return a hundred times over.
GGuest UserWe had an amazing stay at Sheraton Palawan! From the moment we arrived, the staff were incredibly accommodating and attentive, especially the front office team who made us feel right at home. Their smiles and professionalism truly set the tone for our vacation.
A very special mention goes to Hassanul Caye from the restaurant — he went above and beyond in accommodating our requests and made every dining experience extra memorable. The food was absolutely delicious, with a variety of options that kept us looking forward to every meal.
The pool is impressively huge and perfect for both relaxation and fun, while the updated amenities gave us that modern yet cozy feel we were looking for. On top of it all, the breathtaking mountain view added such a serene and refreshing touch to our stay.
Overall, everything exceeded our expectations. Sheraton Palawan is truly a place where hospitality meets comfort, and we can’t wait to come back again soon!
GGuest UserHad a relaxing stay at the Funny Lion! Service was great and there was a lot of greenery. Even with the rainy season we didn’t had issue with inserts or mosquitoes which I through was impressive. Bed was very comfortable, had many great night sleep
GGuest UserFirst of all i would like to say thank you to all the staff in Carpe diem especially to Donald! ;) the guy at the reception i really appreciate the helpfulness, and also the treatment he gave us it was a delightful experienced i worked in a service industry too and this is really important to have those excellent service in order to sustain the business, whoever is the owner of this hotel please do appreciate the hard-work of Donald im really glad of what he did for us during our stay, the staff are well trained, and overall the room is huge, and clean the amenities are great:)
Thank you Carpe diem!
For those who checked a high quality type of service and good place to stay please choose carpe diem by the way the food is great they have a big serving its all fantastic but the most highlight of my stay is the service of Donald;) please send my regards to him
M
GGuest UserThis hotel was initially a nightmare. I booked 2 rooms through Trip for adults and the kids. Upon arrival, the hotel advised that one of the rooms had been cancelled and we only had one room. All my bookings were still showing in the Trip app so neither myself or Trip had cancelled anything. I contacted Trip and they were excellent and worked very hard, but unsuccessfully to get our room back...
It was absolutely peak season and the room had been given to someone else. We were able to book a room Westown 2 nights later so the kids ended up staying at the hotel and us adults, luckily were able to find another hotel for 2 nights and then moved back to Westown hotel. When this issue occurred, I felt we were treated incredibly poorly by the hotel. They made it clear... If you book through a third party booking agency, the issue is with you..not our problem... Considering most of their bookings are probably through third parties, this attitude is poor.
Once we moved back into the hotel for the remaining 3 days, the hotel facilities were good. Swimming pools were good. There was a cafe, couple of restaurants, and small gym.
Location was 10 mins on a tricycle into the centre of town and there were always tricycles available.
A shuttle was available to and from the airport.
Negatives were as follows:
- Hotel saying we cancelled one of our rooms even though we hadn't. Kids had to stay by themselves in the hotel.
- Hotel didn't care less about us because we made the booking through a 3rd party.
- Disappointing that probably 50% of the menu foods were not available in the Filipino restaurant while we were there...usual excuse of supplier issues was always given.
GGuest User⭐️⭐️⭐️⭐️⭐️ Exceptional Comfort and Service at an Amazing Value!
I had an outstanding stay at Best Western Plus The Ivy Wall Hotel in Puerto Princesa. From check-in to check-out, the staff provided excellent customer service — always warm, attentive, and eager to help with a smile. They truly made me feel welcome and valued throughout my stay.
The room was immaculate, spacious, and incredibly comfortable. The bed was soft and cozy, the linens fresh, and everything—from the bathroom to the minibar—was spotless. I also appreciated how quiet and relaxing the atmosphere was, perfect for unwinding after exploring the beautiful sights of Palawan.
One of the highlights of my stay was the morning breakfast buffet. It offered a great variety of local and international dishes, all freshly prepared and delicious. From tropical fruits and made-to-order eggs to Filipino favorites and good coffee, it was the perfect way to start each day. The dining staff were equally wonderful—friendly, efficient, and attentive.
Considering the high level of comfort, cleanliness, and service, the affordability of this hotel is truly impressive. You get a 5-star experience at a very reasonable price, making it one of the best values in Puerto Princesa.
I highly recommend Best Western Plus The Ivy Wall Hotel to anyone visiting Palawan. Whether for business or leisure, it’s the perfect mix of luxury, convenience, and Filipino hospitality. I’ll definitely stay here again!
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