Hotel 4-Star di Hawaii, United States

I recently stayed at this hotel in the Penthouse and, overall, had a pleasant stay. However, there were several areas where the guest experience could be improved. Pros: * The location is convenient, with Waikiki Beach approximately a 15-minute walk away. * There are plenty of restaurants within walking distance, although I would recommend making reservations in advance as many are very popular. * There are numerous ABC Stores nearby, making it easy to pick up snacks, drinks, souvenirs, and other essentials. * A special mention goes to Ralph, who was outstanding throughout our stay. He was friendly, approachable, and always happy to help with any questions or recommendations. He quickly became our go-to person whenever we needed assistance and is a real credit to the hotel. Cons: * Upon arrival, we were not offered the welcome drink that other guests appeared to receive. We checked in shortly after 3:00 pm, yet we saw guests arriving at around 9:30 pm the previous evening being offered welcome drinks. It was disappointing that this was not provided consistently. * We were never informed that the hotel offers complimentary beach umbrellas and chairs on a first come, first served basis. We ended up purchasing our own before accidentally overhearing another member of staff explain this benefit during another guest’s check-in. * Similarly, we only discovered that the hotel offers a complimentary walking tour after overhearing a different staff member mention it to another guest. It would have been helpful if all guests were informed about the activities and amenities available during check-in. * We booked the Penthouse expecting to fully enjoy the advertised 90-degree views. While the views themselves were excellent, the balcony was much smaller than expected and not really large enough to comfortably sit and enjoy them. * The bathroom, particularly the bathtub, felt dated and would benefit from refurbishment. * The room itself is showing its age and could do with a modern refresh. * The breakfast room is exceptionally small considering the number of guests staying at the hotel. During busy periods it becomes crowded and difficult to find seating. * One morning, a guest was allowed to bring a dog into the enclosed, air-conditioned breakfast room. To my understanding, this is not permitted under Hawaii law unless the animal is a legitimate service animal, and it made the dining experience uncomfortable. * The Skyline floor cannot be accessed using the elevator on the far left, which was inconvenient and not clearly explained. * At check-in, a $200 deposit was authorised along with an additional hold on my credit card. This extra charge was never explained by staff, and I only became aware of it after reviewing my credit card statement. Greater transparency regarding incidental holds would have been appreciated. Overall, the hotel is in a good location with helpful staff, especially Ralph, and provides a comfortable base for exploring Waikiki. However, there were several inconsistencies in communication and a number of facilities that would benefit from updating. Better communication during check-in about available amenities, clearer explanations of credit card holds, and refurbishment of the rooms would significantly improve the overall guest experience.

The hotel is nice for the price of low $223 but they charge $45 per day of activity fees but I never used. The location is about 10 minutes walk from the central Waikiki area but is OK. The breakfast buffet is good and includes in the room package. The only problem is that they only have valet parking for $60 per day. It took them 45 minutes in the morning to get my car down on day 1 and we missed the tour. The other days were 10 to 15 minutes. I guess they don’t have enough parking so they have to double park and triple park. I tried to park at the adjacent Banyan lot but all full after 8pm. There are no other viable option other than valet parking in the hotel.

I stayed three nights in a partial ocean view room and four nights in an ocean view room. If the price difference isn't significant, definitely opt for the ocean view room – the experience is so much better (the partial ocean view room barely has any ocean view to speak of). The room itself was decent, and the cleanliness was okay, but the towels had a strange smell. The hotel's location is super convenient. The second floor connects directly to the Ala Moana shopping center, and there's a Don Quijote next door, making it very easy to shop and eat. It's about a 10-minute taxi ride to Waikiki, or a 30-minute walk. Personally, I prefer the nearby Ala Moana Beach, it's very chill. Car rental parking is also convenient. Parking is charged from 1 PM, costing $41 for 24 hours. [Pictures 1 & 2 show the view from Ocean View Room 1915; Picture 3 shows the view from Partial Ocean View Room 1104]

The hotel setting is relatively simple, the overall environment is quite good, close to the beach, the hotel parking is not Ouhugui, self-parking 35, hotel parking 40, there is an important thing! It is necessary to live on the high floor, 10 floors or more is the best, we were arranged to the 3rd floor on the first night, there is a very common kind of annoying Xiaoqiang! Later, I communicated with the hotel at night and changed to the 12th floor. It was really scary. I must live on the high floor! ! The area where the hotel is located is located in Lahaina. There is a place to buy and eat in 5 minutes by car. There is ABC. Don't worry about breakfast. There are also pharmacies nearby. In short, it is not bad. ～

We stayed at this hotel from October 29 to November 4. Overall, the staff was polite and the room was cleaned daily with fresh towels provided — which we appreciated. However, several issues significantly affected our experience. First, the accessible bathroom we specifically booked did not match the photos. There was no handheld shower head, which was important for us. Second, the mirror in the hallway was noticeably dirty upon arrival, with visible streaks from a wet cloth — quite unpleasant for a hotel of this level. I also reported that the faucet in the sink splashed water everywhere, soaking the countertop and the floor. I was told the issue would be checked, but nothing was fixed throughout our stay. The two-faucet system used to regulate water in the bathroom was also very inconvenient, and we consistently had problems with unstable hot water pressure. A separate major issue was the parking. I prepaid and reserved parking for 5 days, but on the second evening all the spots were already taken, and I was simply instructed to park in a different building nearby. This was extremely inconvenient — having to carry things from the 3rd floor of another parking structure and waste additional time. It turned out that even if you pay in advance, your parking spot is not guaranteed — anyone from outside can take it. So you pay, but end up without the service you were promised. Overall, the staff tried to provide good service, but the organizational issues, maintenance problems, and poorly managed parking system seriously reduced our comfort. Unfortunately, after this experience, I cannot recommend this hotel.

This is the largest Hilton resort in the world, with many pools but no swimmable beach. The hotel has dolphins and turtles. I recommend staying in MAKAI for a better environment and more convenient access. However, the hotel is quite suburban, so you'll need to rent a car to get to the city center. There's a $5 one-way shuttle bus available within the hotel.

This hotel was perfect for my trip. [Room] - Spacious - The sink was large. I was able to spread out all my amenities. The large mirror and magnifying mirror made applying makeup easy. - Excellent shower pressure. - The toilet flushed smoothly. - The bathroom had a large luggage storage area with over 10 hangers. I brought folding hangers but didn't use them. I was able to easily fit three inflatable swim rings and a suitcase. - There were plenty of chests of drawers, so I was able to store all my clothes. - There was a large mirror behind the sofa, making it easy to get ready. - There were also multiple outlets on the side beds, so charging my phone was easy. - Two adults and a small child could sleep comfortably on the king bed. There was also a sofa bed, but we didn't use it. - The housekeeper always cleaned the room well, and there was no sand from the beach. - Plenty of towels and tissues. - The coffee machine, paper cups, and drinking glasses were always kept replenished. [Pool/Beach] - You can go directly to the beach from the pool. There were plenty of beach chairs reserved for the hotel, so it was easy to find a spot. You could leave your towel and luggage there, play in the pool, then play on the beach and then return to the pool empty-handed. Duke's staff are always wandering around the poolside checking for orders, so you can order from the menu on the spot. You can even drink alcohol while swimming in the pool. Floor rings are allowed in the pool. Beach bags are provided in the rooms, so you can use them. They're large and sturdy, and I often saw people carrying them around town. I didn't need to bring my own. Water bottles are also provided. There's a water dispenser by the pool. [Overall Hotel] The staff were friendly and helpful. The staff helped me with my luggage as soon as I arrived. I arrived at 12:30, but they allowed me to check in early without asking. My luggage was delivered to my room promptly, and after I told them where the safe was, they left the room saying, ”Enjoy!”, so I almost missed a tip. While there aren't many Japanese people and none of the staff speaks Japanese perfectly, I was able to get by with just a few words. Security is tight, as you can't get on the elevators without a hotel card. Conveniently, there's a Hula Grill and Duke's just down the street from the lobby. For a late breakfast around 9:00, Hula Grill was open, and I was able to get a great beachfront seat without a reservation. I got a cheap city view room on the first floor, but I was more than satisfied with the ocean view from the lanai. The location is great, with the International Market Place right across the street. There are also plenty of shops downstairs. I forgot to buy souvenirs the day before my final day, so I popped into Honolulu Cookies, which is open until 10:00 PM, in my pajamas. It's right in the middle of Waikiki Beach, so both the Royal Hawaiian Center and Waikiki Beach Walk are within walking distance. I was very satisfied, but as other reviews have said, it can be noisy at night. Street music can be heard until late every night. However, I enjoyed it because I thought, ”Everyone's so cheerful. It feels like I'm overseas.” There were days when I could hear something that sounded like opera, and it felt like I got a good deal. It's strange that there are so few Japanese people there, considering the location and service are so good. There are almost no Japanese people there, so it feels like I'm abroad.

The room was spacious and well-equipped with kitchenware, including a kettle for hot water. The view was fantastic, overlooking a golf course. The hotel grounds are expansive with beautiful gardens, and there are seats by the sea where you can enjoy both sunrise and sunset. Overall, it was excellent.

This hotel is truly beautiful; I can't believe I booked such a great place! It has its own private beach with direct access from the hotel, and you can rent kayaks and boats right there. I upgraded to a sea-view twin room with a balcony. Sitting on the balcony, looking out at the endless sea, the nearby pier, and the hotel's backyard right below, with its unique thatched-roof bungalows, was simply delightful. In the evening, the buffet dinner in the backyard, accompanied by hula singing and dancing, with torches creating such a wonderful atmosphere... too bad I didn't know beforehand and didn't make a reservation. Of course, the hotel is expensive, but it's totally worth the price!

Even though we only stayed one night at Castle Hilo Hawaiian Hotel before an early flight, the experience was lovely and a clear standout compared to other nearby options. Our room was more affordable than the one we had at SCP, yet it was significantly more spacious, clean, and comfortable. We even had a private balcony, which added a really nice touch. The setting was serene, surrounded by beautiful banyan trees and with easy access to walking paths along the ocean. The atmosphere was peaceful and welcoming! perfect for a restful night before travel. I wish we could have stayed longer to enjoy more of what the property had to offer. Highly recommend it if you're staying in Hilo.