Hotel 4-Bintang di Carolina Utara, Amerika Syarikat

My stay at the hotel was very comfortable but I was surprised to find that the hotel does not offer a complimentary bottle of water which I think is a must for a traveler coming from far off places. I have to go outside searching for a water bottle.

房間蠻幹凈，從窗戶能看到遠處的山巒和森林，北卡的森林覆蓋率很高，空氣清新，酒店位置在高速旁，雖然離市中心很近，但還是要開車，步行不方便，周邊道路太多，服務態度不錯，稍有點怠慢。

Roxanne is the best bar tender. Keeps up with what customers need and keeping their beverages full. Food was good, prices are fair. The only thing I would say is to lower the prices on beer. No one wants to pay 7 to 8 dollars a beer. There's a reason not alot of people visit the bar for alcohol because of the prices

The hotel is good, with nice location. The room is pretty big. We enjoyed our time there.

We absolutely LOVE this hotel!! The views are unbeatable, the location couldn’t be better, staff is kind, the list goes on. We checked in really late (honestly 4am Wednesday when we were supposed to be there the night before, but no one seemed annoyed and the staff was WONDERFUL.) I couldn’t recommend this hotel enough. I included a picture from the bed of the sunrise!!

My husband and I enjoyed our stay at Hotel Ballast very much. It is located within walking distance of many things to do, see, and eat. We found the staff to be friendly and helpful. Our room was very clean and that was comforting. The bathroom, while clean, has a few unique characteristics. The sink has very little room between the faucet and sink bottom. The commode is extremely low to the ground. We found it quite odd. We would stay again requesting a water view room.

We stayed here for a weekday concert at the PNC Arena, a pleasant and easy 15 min walk. It is an okay midgrade chain hotel that charges for the access and convenience rather than amenities. We arrived at 5:00 and were told our room was not ready (check in is at 4:00) and got a free coke for our 20 minute wait. It seems they are suffering from lack of housekeeping help and the front desk had no idea what the housekeepers were doing. Everybody who checked in had to wait. The front desk was very friendly but did not seem to be in charge. Since the PNC Arena charges $40 for parking it seems this hotel has just added that to their room price, i.e. an overpriced room for the privilege of the walking convenience. The small bar was overwhelmed by the post concert crowd, but to the lone bartenders credit, she stayed open late (post 10:00) and kept the drinks coming. The room was large and clean after waiting a while for the lone elevator, okay HVAC, comfortable bed, but the pillows were horrible flat chunks of foam. The $10.75 breakfast (mediocre although real eggs and over cooked sausage) should have been included for the inflated room rate. It's worth paying for the convenience for the PNC but we wouldn't stay there if not for that reason. You can find the same quality for less not too far away, but then you'd have a commute and a $40 parking charge. Name your poison.

I booked this hotel because I'm a sucker for older buildings with Art Deco architecture. When I walked into the lobby, i was pleased...it appeared to have delivered in that department. The gold elevators, the floors, the fixtures were all exactly what I was looking for. Sadly, once we got up to our room, the charm of the hotel ended with a thud. The room was dark. We fumbled for the light switch, and a single low-watt lightbulb flickered on by the bed. The rest of the stay, I tried to get some kind of illumination (other than the flashlight on my phone) but was thwarted at every attempt. The floor lamp's bulb was burnt out. Other switches did nothing. The curtains were impossible to budge or even reach. It felt like we were in a cave...a cave with dated carpeting and beat up furniture. It's sad, because this building could be such an amazing hotel if they put a little love and design into the rooms. We ate at the restaurant downstairs for dinner and it was pretty good. Over all, however, I say thumbs down. Kimpton, I thought you guys would do better than this!

Perkhidmatan pelanggan yang hebat, sangat memahami dan mengendalikan diri mereka dengan sangat profesional. Disambut dengan penuh hormat. Bilik itu bagus dan sangat luas.

My stay at the hotel was very comfortable but I was surprised to find that the hotel does not offer a complimentary bottle of water which I think is a must for a traveler coming from far off places. I have to go outside searching for a water bottle.

We absolutely LOVE this hotel!! The views are unbeatable, the location couldn’t be better, staff is kind, the list goes on. We checked in really late (honestly 4am Wednesday when we were supposed to be there the night before, but no one seemed annoyed and the staff was WONDERFUL.) I couldn’t recommend this hotel enough. I included a picture from the bed of the sunrise!!

This was such a great experience. I thoroughly enjoyed my stay and would definitely stay here when I am back in the area again.

I checked in about 11pm and I few things with there was no cart available I was told they were in use so me and my sister just started carrying our stuff up to the room get off the elevator on the 7th floor there were 2 carts sitting right there then I booked and paid extra for panoramic view but got a view of the highway and trees and my curtains wouldn’t close all the way so in the morning sun was beaming right on my face

是我這次商務出差住過的最舒服的酒店，客人推薦的酒店。二樓有咖啡吧，可以聊天談事情，晚上可以去頂樓的餐廳喝酒🍺，周邊配套齊全有餐廳和對面的shopping mail.離機場也不很遠

***Don’t book here for important events!!*** I came to this hotel for a wedding on Saturday June 1st. The wedding hosts had reserved a set amount of rooms with a discount rate when I booked a king room on April 10th. I had called on Friday May 31st to see if I could check in early, and I was instructed not quite and to try again the next day when I arrive from my flight and they might have a room ready when I arrive. I arrived at 11ish, I call and was told they updated my reservation but no room ready yet. I get there at 12 and I check again, no room ready yet. They said most likely a room won’t be available until normal check in time at 4pm. All this I could understand bc I was requesting to check in early. At 4pm, I tried to check in and was told that they oversold rooms and they did not have a room for me and had no idea when they would have a room. The wedding was at 6pm and I needed to leave at 5pm to make it on time. Crazy!! I was offered the transfer room in the lobby to change and get ready for the wedding but it was still extremely uncomfortable and I was even late for the wedding because someone else was using the room before me!! Fast forward to after the wedding, I get back to the hotel by around 11:30pm. Still no room!!! I was told the assistant manager was cleaning the room as all the housing staff had left for the day. There was even another gentleman in front of me who said he was waiting for 2 hrs for his room and also was told the assistant gm was cleaning his room too. He also told me the hotel overbooked by 11 rooms(which I can’t verify but I certainly believe). I proceed to wait another hour(!!) for my room to be cleaner. At this point it’s around 12:30AM, I’m extremely tired and cranky. Michelle the AGM comes down and informs me my room is ready, which the only positive thing about this horribleeeee experience was Michelle as I could tell she was frazzled with the mess that was left for her and from cleaning rooms, but she was still nice and understanding when I talked to her. And I guess the king bedrooms were all out as I was given a room with two queens just for myself. I definitely will not be staying at this hotel in Charlotte again, nor will I want to stay at any other Hilton Canopy since this seems to be an issue with the reservation system more than anything. Stay away if you have an important event planned for your stay!!

Secara keseluruhan, kami menikmati penginapan kami. Lokasinya mudah untuk membeli-belah dan menjamu selera. Hotel dan bilik mungkin lebih bersih, terutamanya semasa COVID-19. Terdapat gulungan kertas tandas separuh terpakai dan tiada gulungan tambahan tersedia di bilik mandi. Sabun tangan juga tidak disediakan.

Upon arrival, you are greeted by the Valet. They are very friendly. The hotel was clean. The problems: It lacked an elegant/inviting smell that fresh flowers/plants bring or even a spray, anything to take away the stale city air smell. The checkin process took longer than I thought it should. We were assigned a room that smelled moldy/”weed”, shower did not work well. We switched rooms to a new room the next morning. The new room had a few issues: the toilet would not flush properly, all the drains were slow to drain. Maintenance did come to fix 2 of the problems, the 3rd was going to need more time which I felt could be done after we left. The billing system needs to be updated; we preordered hotel credit and parking but when we got the bill it was incorrect. I had to talk to the front desk to get it fixed. He was nice about it- but it was my vacation time wasted as I had already spent time doing it. Seeing your bill online and checking the emails is inconvenient. Why not be able to access it on the TV. The hotel was quick to respond on towel request and bringing food orders. The pool is refreshing! (not heated) it was a great way to cool down. The pool area is nice with games, clean, and plenty of towels. The work out facility looked great! The location is good for restaurants. The breakfast spots are delicious. One sidewalk around the hotel is flithy, smelly and have many people milling about. It did not feel safe to walk alone. The city itself has trash everywhere.

My stay at the hotel was very comfortable but I was surprised to find that the hotel does not offer a complimentary bottle of water which I think is a must for a traveler coming from far off places. I have to go outside searching for a water bottle.

We absolutely LOVE this hotel!! The views are unbeatable, the location couldn’t be better, staff is kind, the list goes on. We checked in really late (honestly 4am Wednesday when we were supposed to be there the night before, but no one seemed annoyed and the staff was WONDERFUL.) I couldn’t recommend this hotel enough. I included a picture from the bed of the sunrise!!

I checked in about 11pm and I few things with there was no cart available I was told they were in use so me and my sister just started carrying our stuff up to the room get off the elevator on the 7th floor there were 2 carts sitting right there then I booked and paid extra for panoramic view but got a view of the highway and trees and my curtains wouldn’t close all the way so in the morning sun was beaming right on my face

This was such a great experience. I thoroughly enjoyed my stay and would definitely stay here when I am back in the area again.

是我這次商務出差住過的最舒服的酒店，客人推薦的酒店。二樓有咖啡吧，可以聊天談事情，晚上可以去頂樓的餐廳喝酒🍺，周邊配套齊全有餐廳和對面的shopping mail.離機場也不很遠

Secara keseluruhan, kami menikmati penginapan kami. Lokasinya mudah untuk membeli-belah dan menjamu selera. Hotel dan bilik mungkin lebih bersih, terutamanya semasa COVID-19. Terdapat gulungan kertas tandas separuh terpakai dan tiada gulungan tambahan tersedia di bilik mandi. Sabun tangan juga tidak disediakan.

***Don’t book here for important events!!*** I came to this hotel for a wedding on Saturday June 1st. The wedding hosts had reserved a set amount of rooms with a discount rate when I booked a king room on April 10th. I had called on Friday May 31st to see if I could check in early, and I was instructed not quite and to try again the next day when I arrive from my flight and they might have a room ready when I arrive. I arrived at 11ish, I call and was told they updated my reservation but no room ready yet. I get there at 12 and I check again, no room ready yet. They said most likely a room won’t be available until normal check in time at 4pm. All this I could understand bc I was requesting to check in early. At 4pm, I tried to check in and was told that they oversold rooms and they did not have a room for me and had no idea when they would have a room. The wedding was at 6pm and I needed to leave at 5pm to make it on time. Crazy!! I was offered the transfer room in the lobby to change and get ready for the wedding but it was still extremely uncomfortable and I was even late for the wedding because someone else was using the room before me!! Fast forward to after the wedding, I get back to the hotel by around 11:30pm. Still no room!!! I was told the assistant manager was cleaning the room as all the housing staff had left for the day. There was even another gentleman in front of me who said he was waiting for 2 hrs for his room and also was told the assistant gm was cleaning his room too. He also told me the hotel overbooked by 11 rooms(which I can’t verify but I certainly believe). I proceed to wait another hour(!!) for my room to be cleaner. At this point it’s around 12:30AM, I’m extremely tired and cranky. Michelle the AGM comes down and informs me my room is ready, which the only positive thing about this horribleeeee experience was Michelle as I could tell she was frazzled with the mess that was left for her and from cleaning rooms, but she was still nice and understanding when I talked to her. And I guess the king bedrooms were all out as I was given a room with two queens just for myself. I definitely will not be staying at this hotel in Charlotte again, nor will I want to stay at any other Hilton Canopy since this seems to be an issue with the reservation system more than anything. Stay away if you have an important event planned for your stay!!

Pergi ke sini untuk hari jadi saya yang ke-40 bersama rakan-rakan. Tempat letak kereta & jalan hotel sedang dalam pembinaan tetapi di dalam hotel bagus. Kami mempunyai masalah dengan bilik kami tetapi segera mereka menukar bilik saya tanpa masalah. Hotel ini mempunyai ruang istirahat atas bumbung yang bagus. Ia juga mempunyai restoran & bar lain di dalamnya. Kami menikmati masa kami di sana & hampir tidak meninggalkan hotel kerana banyak yang perlu dilakukan di hotel. Ia berbaloi untuk menginap.

Roxanne is the best bar tender. Keeps up with what customers need and keeping their beverages full. Food was good, prices are fair. The only thing I would say is to lower the prices on beer. No one wants to pay 7 to 8 dollars a beer. There's a reason not alot of people visit the bar for alcohol because of the prices

The hotel is good, with nice location. The room is pretty big. We enjoyed our time there.

We stayed here for a weekday concert at the PNC Arena, a pleasant and easy 15 min walk. It is an okay midgrade chain hotel that charges for the access and convenience rather than amenities. We arrived at 5:00 and were told our room was not ready (check in is at 4:00) and got a free coke for our 20 minute wait. It seems they are suffering from lack of housekeeping help and the front desk had no idea what the housekeepers were doing. Everybody who checked in had to wait. The front desk was very friendly but did not seem to be in charge. Since the PNC Arena charges $40 for parking it seems this hotel has just added that to their room price, i.e. an overpriced room for the privilege of the walking convenience. The small bar was overwhelmed by the post concert crowd, but to the lone bartenders credit, she stayed open late (post 10:00) and kept the drinks coming. The room was large and clean after waiting a while for the lone elevator, okay HVAC, comfortable bed, but the pillows were horrible flat chunks of foam. The $10.75 breakfast (mediocre although real eggs and over cooked sausage) should have been included for the inflated room rate. It's worth paying for the convenience for the PNC but we wouldn't stay there if not for that reason. You can find the same quality for less not too far away, but then you'd have a commute and a $40 parking charge. Name your poison.

Perkhidmatan pelanggan yang hebat, sangat memahami dan mengendalikan diri mereka dengan sangat profesional. Disambut dengan penuh hormat. Bilik itu bagus dan sangat luas.

Di seberang jalan terdapat pawagam, dan terdapat pusat membeli-belah sasaran dan marshall di sebelahnya. Terdapat beberapa restoran dalam masa 10 minit berjalan kaki, makanan Cina, makanan Jepun dan makanan Greek.

This hotel tries to be modernist. However, many things and services don't meet the standards. My husband and I are staying in this hotel. On the first day, there was no cleaning service. The housekeeping staff locked our door, and when I asked her to come back in 2 hours, she never did. You should also check your room for cleanliness. I found many small dirt spots on the floor, and the room was not cleaned during our 4-night stay. If you are a more traditional traveler, this hotel does not have a closet or dresser for you to put clothes in. Basically, you are living out of your suitcase. If you are staying for just a day or two, it might be fine, but for three or more days with a spouse, I would not recommend it. The hotel restaurant is called ”GOOD DAY GOOD NIGHT.” If you go there for breakfast, your ”GOOD DAY GOOD NIGHT” will turn into a bad day. We left the restaurant completely disappointed and hungry. If this is a Marriott hotel chain, what is the Marriott standard for this particular hotel? My husband and I went to the restaurant for breakfast on the day we checked out. The server was nice and friendly. She took our order for coffee but tried to avoid taking our breakfast order because the chef instructed her not to take orders until he was ready. However, we waited for more than 20 minutes and tried to get her attention for our order. That's when we found out the situation. We were completely shocked.

I had a fantastic experience at the Renaissance Raleigh! The accommodations were clean, modern, and provided everything I needed for a comfortable stay. The staff were consistently friendly and helpful, making sure every detail was taken care of. But what really stood out to me was the incredible service from Dakota at valet. Every time I walked by, he greeted me by name and had me laughing with his great sense of humor. Dakota’s friendliness and ability to remember small details like my name really made the stay feel personalized. He went out of his way to assist me every time I needed something, and he’s truly the reason I’m leaving this positive review. The service he provided was outstanding, and he deserves all the recognition!

The Hotel atmosphere was great! The rooms were fully stocked and in great condition! The service was impeccable from the front desk to the housekeeping! I look forward to my next stay and will certainly recommend my friends and colleagues! Thank you Westin Raleigh-Durham Airport!

Wife and I stayed on July 13. Only one clerk at check-in desk and was on a long call with Marriot to straighten out a problem for another guest. When we entered the room late in the evening, AC was set to 62, but it was 75 in the room. Walked downstairs to tell front desk, but no one was there. We went to bed thinking/ hoping it just hadn’t been on long enough to cool down. Woke up during the night and temp had risen to 79. So that wasn’t great, but we didn’t want to have to move rooms at that point. so we stuck it out. No on at the front desk when we left, so I called later in the day and front desk clerk was apologetic, said they would get maintenance up to look at it, but didn’t offer us anything else to make up for it Other than this, we were really impressed with the room. Very clean, bed was comfortable, bathroom was really nice. Drinks at the bar were good…pulled real espresso for an espresso martini. Would have been a great stay if we hadn’t sweat so much.