Hotel 5 Bintang di Tunis, Tunisia

اميمة كانت جداً ممتازة في المعاملة وقد تعاونت معي في إيجاد الدكتور و تواصلت مع المصحات و مراكز التصوير و رتبت لي مواعيدي مع الدكاترة و تستحق منا كل التقدير و الاحترام و المكافئة على ما بدلته لنا و اعتقد انها موظفة ممتازة جدا و كذلك الغرفة كانت جيدة جدًا و المطعم ايضا جيد جدا بينما الاستقبال لم يكن في المستوى الذي نتطلع اليه وقد كان هنالك ربكة و تضارب في الحجوزات لو تدخل Guest اميمة لتمت المغادرة فورًا لذلك فأنا اعطيها الافضلية في هوتيل لايكو

Beaucoup des mauvaises critiques portent sur la disco du premier etage, mais elle est fermee depuis 4 ans !! Les chambres sont grandes, superbes, ok en style un peu viellot, salles de bains superbes. La fille a la reception est tres aimable, je ne comprends pas ces critiques. Surtout egard au prix. Evidemment on n est pas au Georges V a Paris, mais on paie 15 fois moins !

Agréablement surpris, bel hôtel confortable, les chambres exécutives sont spacieuses, bien décorées, bien équipées. La literie confortable, une grande salle de bain. Grande salle de congrès au sous sol. Le personnel est aussi très sympa. J’ai pu manger au restaurant Formule buffet, bon et diversifié. Je reviendrai.

كانت الاقامة جميله... الموظفين راقين وخدومين والغرفة مريحه جدا واسعه والاستقبال كان رائع والله من اجمل الفنادق في تونس الجميله😍 والخدمه حلوه جميل مطل على البحيره مكان رائع وهادئ كل شي في الفندق جميل اشكر الموظفه سميه على معاملتها الطيبه واستقبالها الرائع معاي ❤

Très bon hôtel de standing où nous avons pu organiser un séminaire pour une vingtaine de personnes. La salle de réunion est très bien équipée, climatisée et lumineuse. La pause café est très soignée et le déjeuner particulièrement copieux et diversifié. La qualité de service à l'accueil et au restaurant est particulièrement sympathique et efficace. Les chambres sont spacieuses, la climatisation efficace et on y dispose d'un balcon pour lire à la fraiche le soir. J'ai testé la piscine qui est particulièrement agréable. Nous reviendrons dès que possible.

** Not Recommended** 2 STAR HOTEL AT BEST Visited the lobby cafe for coffee. The order was forgotten. Received the order on the second request, finished the coffee, and was about to leave only to be abused and accused by THE SECURITY GAURD for not ordering anything. Asked for the Manager and was told by the DOOR MAN that he is busy and cant come, without even asking him to come. Day 2 - Tried to give it another go as i have a meeting nearby; Told the reception that the lobby is ridden with mosquitoes and he just smiled it off. Killed a mosquito and took it to him and asked if he can spray the area. It seems to be ignored.

اقامة رائعة وهادئة .خدمات الغرف ممتازة .ومحافظين جدا علي حماية الزبائن من كورونا .كل الشكر للقائمين علي هذا الفندق .موقعه قريب من العاصمة .واكل الفندق بناءا علي طلب الزبون وخدمات مريحة اثناء الاكل .المحافظة علي النظافة بشكل كبير ٠❤❤❤❤❤اقامة طيبة للجميع

Thanks to Ahmed for such recommendation, and provided care. We fail in love with such customer service care by all team members specially guest relation manager Wissal! She went beyond the expectations and exceeded it specially when we shared our food feed back. The fact that people care about your feed back and go the extra mile to fix its something we dont see often in tunisia. Keep it up and soon you will be number one in town !

فندق موفنبيك قمرت بصراحة تفاجانا بمستوى العالي من جميع النواحي الخدمات من الاستقبال وشكرا لفاطمة و جلال للخدمات الراقية والمطاعم والاكل الممتاز خصوصا فطور الصباح .انصح لزيارة هذا الفندق للعوايل و الشباب

Upon my initial check-in at the hotel, I was met with a reception that I found to be disappointing and quite cold, which was uncharacteristic of the 4 or 5-star reputation the establishment is known for. The service staff at the front desk failed to deliver the warm welcome and professional service that one would typically anticipate from a hotel of such high standing. In spite of the initial letdown, the hotel quickly turned the situation around and demonstrated impeccable damage control and service recovery, following a letter of complaint I sent to the management expressing my dissatisfaction. I must particularly commend the hotel's Operations Manager and Room Supervisor, who provided highly accommodating and service-oriented attention. Their efforts transformed my initial reservations into a positive outlook towards the hotel. I am grateful for their exceptional service orientation and would recommend this hotel to others based on this stellar recovery.

اميمة كانت جداً ممتازة في المعاملة وقد تعاونت معي في إيجاد الدكتور و تواصلت مع المصحات و مراكز التصوير و رتبت لي مواعيدي مع الدكاترة و تستحق منا كل التقدير و الاحترام و المكافئة على ما بدلته لنا و اعتقد انها موظفة ممتازة جدا و كذلك الغرفة كانت جيدة جدًا و المطعم ايضا جيد جدا بينما الاستقبال لم يكن في المستوى الذي نتطلع اليه وقد كان هنالك ربكة و تضارب في الحجوزات لو تدخل Guest اميمة لتمت المغادرة فورًا لذلك فأنا اعطيها الافضلية في هوتيل لايكو

Beaucoup des mauvaises critiques portent sur la disco du premier etage, mais elle est fermee depuis 4 ans !! Les chambres sont grandes, superbes, ok en style un peu viellot, salles de bains superbes. La fille a la reception est tres aimable, je ne comprends pas ces critiques. Surtout egard au prix. Evidemment on n est pas au Georges V a Paris, mais on paie 15 fois moins !

Agréablement surpris, bel hôtel confortable, les chambres exécutives sont spacieuses, bien décorées, bien équipées. La literie confortable, une grande salle de bain. Grande salle de congrès au sous sol. Le personnel est aussi très sympa. J’ai pu manger au restaurant Formule buffet, bon et diversifié. Je reviendrai.

كانت الاقامة جميله... الموظفين راقين وخدومين والغرفة مريحه جدا واسعه والاستقبال كان رائع والله من اجمل الفنادق في تونس الجميله😍 والخدمه حلوه جميل مطل على البحيره مكان رائع وهادئ كل شي في الفندق جميل اشكر الموظفه سميه على معاملتها الطيبه واستقبالها الرائع معاي ❤

** Not Recommended** 2 STAR HOTEL AT BEST Visited the lobby cafe for coffee. The order was forgotten. Received the order on the second request, finished the coffee, and was about to leave only to be abused and accused by THE SECURITY GAURD for not ordering anything. Asked for the Manager and was told by the DOOR MAN that he is busy and cant come, without even asking him to come. Day 2 - Tried to give it another go as i have a meeting nearby; Told the reception that the lobby is ridden with mosquitoes and he just smiled it off. Killed a mosquito and took it to him and asked if he can spray the area. It seems to be ignored.

Thanks to Ahmed for such recommendation, and provided care. We fail in love with such customer service care by all team members specially guest relation manager Wissal! She went beyond the expectations and exceeded it specially when we shared our food feed back. The fact that people care about your feed back and go the extra mile to fix its something we dont see often in tunisia. Keep it up and soon you will be number one in town !

Upon my initial check-in at the hotel, I was met with a reception that I found to be disappointing and quite cold, which was uncharacteristic of the 4 or 5-star reputation the establishment is known for. The service staff at the front desk failed to deliver the warm welcome and professional service that one would typically anticipate from a hotel of such high standing. In spite of the initial letdown, the hotel quickly turned the situation around and demonstrated impeccable damage control and service recovery, following a letter of complaint I sent to the management expressing my dissatisfaction. I must particularly commend the hotel's Operations Manager and Room Supervisor, who provided highly accommodating and service-oriented attention. Their efforts transformed my initial reservations into a positive outlook towards the hotel. I am grateful for their exceptional service orientation and would recommend this hotel to others based on this stellar recovery.

It’s hard to find any issues with this hotel and so I’d fully recommend it for anyone wanting to stay in the centre of the city. They arranged a seamless airport transfer which, given the narrow secluded street the hotel is on, makes me wonder if a standard taxi would be able to find it so would also recommend anyone to book through the hotel! Check in was exceptionally friendly and although my room wasn’t ready at my early arrival time I was accommodated well and made to feel welcome while waiting. The interior of the building is amazing, with the different rooms, high ceilings and sense that you’re somewhere full of history and special. The scent throughout is incredible and feels like walking through a spa wherever you are. The courtyard around which the accommodation floors are located is beautiful and could almost be a destination in itself in the city. My room was on the fourth floor and seriously impressive. The size was huge, with a dedicated living area, spacious bedroom, dressing area, separate toilet, large bathroom with twin sinks, plus a bath and walk in shower. The sheer space meant there were a couple of sizeable TVs, lots of reading material, multiple complimentary bottles of water and every amenity you could think of present, including electric socket adapters in the drawers - brilliant. Electric sockets were present at both sides of the bed and there were so many light switches throughout the space to get the mood just right, The bed was massive and provided exceptional sleep quality, despite there being occasional noise from the streets below. The underfloor heating throughout the room added to the cosines and the continuation of the pleasant scent was lovely. The bathroom continued the great vibes having brilliant towels, lovely toiletries, heated towel rails, nice gowns, and so much space. In fact the only complaint I can have about the room is that the shower took a long time to get warm and there weren’t many hangers in the extensive wardrobe space! There is a nice rooftop terrace connected to the restaurant and while it doesn’t offer unobstructed views it’s a good spot to watch the sunset and get a different perspective over the Tunis rooftops. There’s a full bar available and lots of food options, but it is rather fish / seafood heavy which might not suit everyone. Presentation of the dishes is great though with everything well cooked and very tasty. The service from the staff is decent and with the couple of sofas a good spot to relax in the afternoon sun. As a more boutique hotel it was exceptional, in a prime location in the city to be able to walk to a number of key sites, and I’ll certainly be staying again when I’m next in the city.

Good good good good good good good good Good Good Good good good Good

Marwan, dorsaf, marwa and mainly Walid the security man made my stay perfect and very beautiful. I enjoyed how great this hotel and facilities are

Beaucoup des mauvaises critiques portent sur la disco du premier etage, mais elle est fermee depuis 4 ans !! Les chambres sont grandes, superbes, ok en style un peu viellot, salles de bains superbes. La fille a la reception est tres aimable, je ne comprends pas ces critiques. Surtout egard au prix. Evidemment on n est pas au Georges V a Paris, mais on paie 15 fois moins !

اميمة كانت جداً ممتازة في المعاملة وقد تعاونت معي في إيجاد الدكتور و تواصلت مع المصحات و مراكز التصوير و رتبت لي مواعيدي مع الدكاترة و تستحق منا كل التقدير و الاحترام و المكافئة على ما بدلته لنا و اعتقد انها موظفة ممتازة جدا و كذلك الغرفة كانت جيدة جدًا و المطعم ايضا جيد جدا بينما الاستقبال لم يكن في المستوى الذي نتطلع اليه وقد كان هنالك ربكة و تضارب في الحجوزات لو تدخل Guest اميمة لتمت المغادرة فورًا لذلك فأنا اعطيها الافضلية في هوتيل لايكو

** Not Recommended** 2 STAR HOTEL AT BEST Visited the lobby cafe for coffee. The order was forgotten. Received the order on the second request, finished the coffee, and was about to leave only to be abused and accused by THE SECURITY GAURD for not ordering anything. Asked for the Manager and was told by the DOOR MAN that he is busy and cant come, without even asking him to come. Day 2 - Tried to give it another go as i have a meeting nearby; Told the reception that the lobby is ridden with mosquitoes and he just smiled it off. Killed a mosquito and took it to him and asked if he can spray the area. It seems to be ignored.

Agréablement surpris, bel hôtel confortable, les chambres exécutives sont spacieuses, bien décorées, bien équipées. La literie confortable, une grande salle de bain. Grande salle de congrès au sous sol. Le personnel est aussi très sympa. J’ai pu manger au restaurant Formule buffet, bon et diversifié. Je reviendrai.

كانت الاقامة جميله... الموظفين راقين وخدومين والغرفة مريحه جدا واسعه والاستقبال كان رائع والله من اجمل الفنادق في تونس الجميله😍 والخدمه حلوه جميل مطل على البحيره مكان رائع وهادئ كل شي في الفندق جميل اشكر الموظفه سميه على معاملتها الطيبه واستقبالها الرائع معاي ❤

Thanks to Ahmed for such recommendation, and provided care. We fail in love with such customer service care by all team members specially guest relation manager Wissal! She went beyond the expectations and exceeded it specially when we shared our food feed back. The fact that people care about your feed back and go the extra mile to fix its something we dont see often in tunisia. Keep it up and soon you will be number one in town !

Upon my initial check-in at the hotel, I was met with a reception that I found to be disappointing and quite cold, which was uncharacteristic of the 4 or 5-star reputation the establishment is known for. The service staff at the front desk failed to deliver the warm welcome and professional service that one would typically anticipate from a hotel of such high standing. In spite of the initial letdown, the hotel quickly turned the situation around and demonstrated impeccable damage control and service recovery, following a letter of complaint I sent to the management expressing my dissatisfaction. I must particularly commend the hotel's Operations Manager and Room Supervisor, who provided highly accommodating and service-oriented attention. Their efforts transformed my initial reservations into a positive outlook towards the hotel. I am grateful for their exceptional service orientation and would recommend this hotel to others based on this stellar recovery.