Hotel 4-Star di Virginia, United States

I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly. The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am! The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what? The Wifi in the room is not free unless you are a Bonvoy member. There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out. The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty. We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying. This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality. Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!

We stayed at the Sheraton in Washington, DC, for two nights during the Christmas holiday while my sister was visiting from New Mexico. The room was spacious, clean, and comfortable. Breakfast was enjoyable, with good service throughout. Check-in and check-out were smooth, and the reception staff were professional and courteous. Overall, it was a pleasant and relaxing stay, and we would consider returning in the future.

I parked for two nights, and the parking fee bill provided by the front desk showed 93.28. In the end, I found that my credit card was charged 100 US dollars. I don’t know why? The front desk didn’t have any explanation or explanation.

Nice hotel, which is newly opened in August, 2025. Obviously very clean. I stayed for two nights. The view towards the Downtown DC and the Potomac river was exceptional. The location was great - very walkable to the Rosslyn station. One short fall was the front desk. I think as it is new, the employee lacked professionalism or may lack training. Approximately 3:55 am in the first night, the hotel suddenly charged my credit card, which was previously used for deposit when checking in. It was really distressing to be awaken in the middle of the night for a large amount of unauthorized transaction. As worried for a potential fraudulent use, I wasn't able to sleep back. Early next morning, I made a inquiry to the front gently but the employee simply replied that was a system error in a very indifferent manner. The response of just treating it as if it isn't anything and later to be released anyway was disproportionate its facility. I think that there is room for further improvement on the hotel' transaction system or service quality.

Over all ,this is and older hotel, but it appears to be taken care of, the rugs in the halls were nice and clean. Getting into the room was a problem, you had to put the room key into the slot many times before you would get a green light to enter. This was every time you went into the room. It took 10-15 minutes for the shower water to get warm/hot, every time. I purchased a king size bed but was put in a room with two double beds. They claimed that all the king size were booked. I showed them my confirmation of a king size being booked but they said there was nothing they could do since no king size beds were available. The price was very reasonable

The environment is good, the transportation is convenient, and there are still quite a lot of places to eat around.

The location is very good, the service attitude is good, and the price/performance ratio is good.

Neat hotel to try. The hotel is a little bit hard to get around and could use better signage in the halls, elevators, roads, etc. The bed was comfy, I was in room 419 and the vanity mirror was broken on one side, and the shower showed signs of mold. The room was cleaned each day, but I was not given more coffee pods. The conditioner bottle did not work. My biggest complaint is that I requested late checkout during booking, at check-in and the morning of departure. I was told it shouldn't be a problem twice but I had to call in the morning. When I did I was given some lane excuse about why they couldn't do it. Because of this, I feel like I can not trust the front desk staff. I would probably not book here again.

On the positive side, the location is excellent - in a peaceful neighborhood, yet I was in easy walking distance to the Convention Center and lots else, with a centrol location for pretty much wherever you’d like to go, as well as decent parking options.  It is also a lovely historic property full of character.  On the flip side of being old, it seems that every door sticks when you try to open or close it and it is not friendly for those who need accessibility, with stairs here and there you have to lug your suitcase up.  Back on the bright side, the little black cat who hangs out around the place is adorable and sweet and made my day whenever I ran into it.

Great get away! If you like a bunch of activities and you don’t want to be in the room the whole time they have lots of great stuff, everything was clean and it was a beautiful place.