Hotel 4-Star di Xorazm, Uzbekistan

The hotel is located in the old city, which is great for daily strolls, allowing us to easily return for a rest whenever we wanted. They offer triple rooms, and while breakfast is simple, it's filling. The staff's English is excellent, making communication seamless, and the service is good. You can call the front desk to book airport pickup and drop-off. The hotel terrace offers fantastic sunrise views! However! When we arrived, the hotel was undergoing simple renovations, which Trip.com and its agents failed to inform us about! This seriously affected our health! But once we checked in, it was non-cancellable! And at that time, we weren't even sure if we could find another hotel. There were paint cans in the hallway, so our room had a strong renovation smell. I immediately contacted Trip.com customer service, but regrettably received no response, absolutely no response! Not even from a human agent! It wasn't until I checked out that they offered me a so-called 'solution'! I expressed my dissatisfaction to customer service and hoped Trip.com would take international bookings seriously and fulfill its responsibilities! Regarding the hotel service, after I reported the issue, the front desk attendant showed me all the remaining rooms, but unfortunately, they all had the same smell. He then helped us turn on the ventilation fan; in short, he did everything he could to help. We had no choice but to make do for one night. If you plan to stay a month from now, I would still recommend it!

I was flustered by the sudden messages and even phone calls on WeChat. I asked for an extra key card just in case, but was refused. The room I was given was large, but I didn't find it particularly good. The bed was covered with a mere cloth, not even a thin duvet. There was a tiny mini-safe sitting there instead of a proper safe. In the evening, when I ordered a bottle of beer at the rooftop bar, someone brought me leftover beer. I asked for a replacement, and they did, though they seemed unaware of the situation. I felt uncomfortable because they kept trying to sell me other products. It would probably be better not to include breakfast. However, the location is excellent.

This is a Turkish hotel, very good in all aspects, although not a buffet breakfast, but still very rich! A local restaurant 500 meters next to the hotel recommended by the front desk, there is a grade, tastes good!