Hotel 4-Star di Texas, United States

The staff was top notch. The rooms were nice. The location downtown and lack of parking was the most frustrating part. The valet made that a bit more convenient but we waited 30 minutes for the valet to bring our car around.

The front desk was warm and generous, making people feel very comfortable

The hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if you’re tall, the shower head placement is not ideal—my husband is 5’10” and had to duck to use it. We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready.

We chose this hotel because of the location, easy walk to riverwalk, our favorite spot....just perfect. The staff & valet service were extremely helpful & courteous. The only thing we were not pleased was our room #610. It was not inviting, it seemed damp, was dark, couldn't open shades in the afternoon, too much sun. When we got there the shades were up & the room was very hot, took long to cool the room. In the morning, we enjoy the outside light, though. It just seemed that we were in a very small dull room. Oh, we would have enjoyed a microwave in the room. We just expected a little bit more for the price we paid. But we made the best of it & enjoyed out time there. Thank you for your service in making it comfortable.

The hotel had a perfect location for the events we had planned. It was busy in the area because of the No Kings Protests but it had no impact on our stay. The hotel staff upgraded our room due to an error on their part and it was fabulous!! The bathroom was amazing and the beds were super comfy.

Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy. For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred. I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist. The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better, especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.

Overall speaking, we are quite satisfied with the hotel but the only fly in the ointment was that our request of cancellation of last night for one of our team who had to reschedule his travel plan was bluntly rejected. by the way, I have booked 6 rooms for three nights.

Very decent hotel. Convenient location in the city center. On the roof of the hotel there is an open pool with sun loungers. The view from above on the city is magnificent. The room has everything you need - a refrigerator, a microwave, a coffee maker with coffee and tea, drinking water in the lobby, toiletries. High-quality mattresses and pillows, a TV-cinema. The only minus is that the windows of the room overlooked a blank wall.

Room is clean and location is really convenient. Several fast food restaurants are literally downstairs. Of course it’s noisier since it’s close to highway

Excellent stay! Very unique hotel , definitely stay again for the atmosphere and design. Located in a business area, could be quite quiet on the weekend