Hotel 3-Star di Alberta, Canada

The hotel is very conveniently located in downtown Edmonton, within walking distance to attractions and public transport. Hotel staff were friendly and hospitable. I do, however, think the hotel is in need of a renovation to modernise it as the interiors and fixtures were outdated. The hotel could also help with the room doors as their opening and closing can be loud and disruptive if trying to sleep. For a next trip to Edmonton, I would stay again.

The stay was okay, we liked the pool and breakfast part. Some staff are just un approachable. The fire alarm went off at 2am (false alarm). Fire department arrived, We got worried and called the reception she answered dismissively “it will turn off soon please stay in your room!” It took 30-40 mins for the alarm to stop.

The room was spacious and comfortable, allowing for a relaxing stay. The location was perfect; there's a large supermarket right after crossing the railway crossing at the edge of the hotel's property, which was very convenient for shopping. The Roam bus stop for Banff was also only about a ten-minute walk away. The hotel staff, including the front desk, were all very friendly and helpful. It was a bit disappointing that the building felt a little old, but other than that, I had very few complaints. The Wi-Fi connected without any issues, and there were plenty of TV channels to enjoy movies. The view was also quite beautiful, and because it was so quiet, I actually preferred it to hotels in Banff.

房間寬敞乾淨，設施齊全，居然還有微波爐。酒店員工態度熱情友好， 酒店設施齊全方便，停車免費，離機場和outlet購物中心都很近。 一切都超出了我們的預期，是個驚喜。 非常滿意，下次路過還會再選。

This is my second visit this time it was perfect they renovated it since i walked in smells sooo clean and fresh the housekeeping manger sooo helpful and kind The buffet for dinner amazing Indian cuisine over all very nice experience especially at the pool

It was all good other then,... Even though I booked and paid for the motel. They would not give me the key to the second room as I had indicated my son's name on it, during booking. So when he showed up 2 hours later I had to pay another 100 damage deposit. Seemed rather interesting. I paid for it thru travel.com, why they didnt take the damage deposit right when I got there as I had booked the rooms for my family. Everything else was good.

It takes about 20 minutes by Uber from Edmonton Airport. It cost about 33 bucks. There is also a Korean restaurant nearby... It is not a walkable distance. All schedules were handled by Uber. The sound of the air conditioner in the room… . It's so big... I turned it off when I went to sleep.

No free breakfast, but they do have a hot tub and a sauna which is nice. For peak season, the value for money isn't great, but the location is pretty good, about a five-minute walk to the Banff info center. There's free parking, but no EV charging stations. They have a laundry room, but the machines are older, not free, and cost three dollars per wash. Plus, the dryer needs two cycles to get clothes dry, so it's not really worth spending the money to do laundry.

The room is spacious for 4 of us, very clean and modern. The lodge is very close to the downtown, we enjoyed walking everyday to explore the city center. The indoor pool is always busy, and our room location is very far from the pool so we didn’t try the pool, but I was happy enough to have a hot tub every night in our room after the activities. The view from our room is also beautiful especially when it snows. The lodge has a spa, a hair salon, an a ski shop. I checked the price of the gloves at their shop is very reasonable. The parking garage is very convenient (although we have to pay for it). The breakfast is good with reasonable price for kids. Some front desk staffs (one Filipino lady and one local) were not friendly but most of the staffs were nice and helpful. Easy check in and check out, they provided pre-check in via whatsapp and always checked us if we need anything.

This is going to be the only place we stay in Sylvan Lake. The location and included parking is what will keep us coming. We started with a few questions prior to our stay. Emily was helpful during those calls - confirming our stay, guests, questions about parking/meals/pool etc. Check in was great. We arrived early, Emily told us we can store our things in the locked conference room, and park until check in. We explored town while they were preparing our room (which was done on time.) Kids loved the pool. & hot tub. You need to ask the front desk for towels, on your way to the pool. They do not have towels available at the pool. The bathroom for the pool is small - recommend changing in your room prior to heading to the pool. Breakfast was included - and the poorest experience of our stay. At check in, you are given paper vouchers to redeem at breakfast (7-10 am). There are pastries, yogurt, apples, eggs, hash browns, ham/sausage, and homemade waffles. They need a more efficient process to keep up with breakfast traffic. Waffle batter would run out, line to waffles were blocking the access to the food/drinks. House keeping - they cleaned our bathrooms daily, but did not refresh bedding. We asked the 2nd day at the front desk, and bedding was not done by the time we returned from the lake that evening. Check out - our check out was fine, however we were told we cannot use the pool after checkout at 11 am. I had to return later that afternoon to pick up an item I forgot in the room (which gratefully they emailed me about) and Emily was there, which was a positive note to our exit. My daughter even bought her a package of cookies from the Friday market across the road as a thank you for her service during our stay.