Hotel 3-Star di Saarland, Germany

Stayed here during a game, so the hotel was packed. Couldn't check in early, but they held my luggage, which was helpful. The room was small, but the layout was very efficient; I never felt like I ran out of space. Breakfast didn't have a huge variety, but all the essentials were there, and they refilled dishes quickly. Staff were also constantly tidying up, so overall, it was a pretty good experience.

Good Facilities, But Service Was Incredibly Disappointing The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating. My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me. To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses. My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.

There are quite a lot of rooms in this hotel, which can be said to be the largest hotel in this town. The heating in the room is very warm. The room I live in also has a microwave, induction cooker, refrigerator, and everything. Breakfast is quite satisfactory, except for potato cakes and scrambled eggs are hot food, the rest are cold food. The front desk girls can speak English and there is no problem communicating. The cleaning staff can speak German. I like the glass windows of the hotel very much. It is the kind of typical German open window and the ventilation is great. The surrounding area is quite convenient. Go left and there are some shopping malls and small stores. Except that the breakfast is slightly monotonous, everything else is fine.

It's very good. It's worth recommending. It's very good. My friends like it very much. Next time, I'll take my family to check in. Breakfast is rich, transportation is convenient, and the couple's attitude is also very good.

Delightful welcome - made to feel at ease. Spotless room with balcony: plenty of space. Bottle of water waiting.  The nearest thing to a niggle is that I prefer a hard mattress, but I realise that I am in a minority… Superb breakfast - as good as any I have enjoyed.

Hotel-style apartment, the room is not big, the decoration facilities are old, the sound insulation is not very good, the room hygiene is not done every day, you can tell the waiter when you need it. But the location is very good, in the city center, it is very convenient to nearby restaurants, supermarkets, attractions. There is a kitchenette and kitchenware, suitable for guests who don't want to eat out and can cook in the apartment. The price/performance ratio is OK.

Nice hotel with convenient location. Not far from the train station and city center. Just need 10mins walk，you can reach the city city center. The room is clean，cool

Perfect modern hotel for night stay, just next to the highway.  No restaurant for dinner, but in the immediate surroundings, either over the road to the Brauhaus, with food cafe dishes and, among other things, self-bringed beer.  A great breakfast buffet in the hotel.

Hotel is very cheap. Nearby is the Saarpark shopping centre and Decatlon with fitness studio. However, there is no restaurant with good bars and restaurants like the Stumm's brewing house accessible by foot. Breakfast in the hotel with good choice. Little bar at the reception. Free parking outside the hotel. Rooms clean and well equipped. Matches comfortable. Hotel I can recommend.

Ich bin zum wiederholten Mal im Premier Inn gewesen und alles war sehr gut! Ich werde wieder dort übernachten.