Hotel 5-Star di Lesser Poland, Poland

I absolutely loved my stay at Stradom House, Autograph Collection. From the moment you enter the lobby and bar, the stunning interior decor sets the tone, and the room itself was spacious, artfully designed, and luxurious yet comfortable, with elegant furniture and a beautiful bathroom—easily a 10/10. My room was located in a separate building accessed through an underground tunnel, which at first seemed quirky but turned out to be utterly charming, as the tunnel itself is beautifully decorated and enchanting to walk through. Breakfast was a highlight, with delicious hot dishes made to order from the à la carte menu complemented by an abundant buffet, all enjoyed in a gorgeous breakfast room overlooking a peaceful garden—a truly fantastic way to start the day. The location is another strong advantage, within an easy walk of the Market Square, Wawel Castle, and the lively Kazimierz district. Overall, this hotel delivers comfort, style, and unforgettable experiences—I highly recommend it.

Banal welcome, not 5 stars. They didn't explain anything to us about what could be done, not even a brief presentation of the hotel. They can do better, the restaurant is normal and very expensive.

An amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.

The hotel is in an excellent location, the service staff is friendly, the room is located on the side, there are two balconies in the room that you can walk to and from, the sunlight shines into the room and it is very comfortable. It is highly recommended to stay here when visiting Krakow.

The location is unbeatable and you can’t get any more convenient than this. Everything is right outside of the hotel but still on a quiet road. Even is 4 years old the hotel feel new and clean. Spacious rooms comfy bed. Large size bathroom. Staffs are extremely friendly and helpful. Everything is amazing and

Absolutely stunning hotel and located in the heart of Krakow! Upon arrival I was offered coffee, a soy latte to be exact which surprised me. Any help I needed from reception, they were attentive with maximum effort. Eg, I was unaware that the 100ml restrictions had been uplifted via many airports in Europe, so therefore I could do more shopping before I left. Everything was super clean, very sweet daily notes left about the history and tales of Krakow, the bed was super comfortable! This hotel really made my holiday experience 100 times better, I actually wanted to stay longer. The design itself is fun and creative, only small thing is that it is very warm inside, had the leave the windows open, being as it was the beginning of March, I do wonder what it's like in the Summer. Extremely good value, but that's the beauty of zloty to GBP, will happily stay again.

This is a 'grand hotel' set right in the heat of the Old Town, just off the corner of the main square, so perfectly located! The rooms are extremely comfortable and very clean. Breakfast is plentiful, although the coffee machine didn't produce the best drinks. We were slightly disappointed that it didn't have an open bar, although on our last night the staff were very accommodating and allowed us to sit there, and served us drinks. We were told that it would be open regularly when the season picked up in a couple of weeks time. It really didn't put us off. Staff were really friendly. There's a mini-bar in the rooms - which is seldom seen these days, and there were a couple of bottles of free water provided each day. Overall we were very pleased with our stay, and would consider the hotel again.

We arrived around lunchtime and the reservation officer was kind enough to allow us to check in hours ahead of their standard check in time. There was wide array of food choices for the breakfast (we stayed for 4 days). We enjoyed the pool and the jacuzzi!! Will definitely go back!!

During our stay, the pool was unusable because the water was freezing. The breakfasts were delicious. Before check-in, we were required to make a prepayment for the minibar, which was not refunded.

Generally a good stay and nice hotel, but when checking out and in a rush to catch a train, the staff did not know and could not even confirm I had prepaid our stay. I had to show them my booking which wasted signifucant time. I would have thought they would know such a basic thing.