Hotel 3-Star di Kent, United Kingdom

Sadly, I wasn't impressed with the level of cleanliness in the single room but the double room & bathroom were much. The view of the harbour from the room was outstanding. Lots of activities and Christmas parties taking place.

good experience, staff are nice, close to the shopping outlet. but I would avoid the parking cause when I come back the other day, there is milk on the window, not sure if they are from the above

This is an excellent hotel, with good facilities, lovely central courtyard, plenty of free parking, and very friendly staff. With Chatham and the Dockyard nearby, the location is excellent. Not certain which category to put this hotel in! It's not luxury but better than budget. The rooms are a little dated and the TVs need upgrading. The shower, again, a little dated. We booked a room for three as our adult son has learning disabilities. He was delighted to find he had a separate bedroom with his own, small TV. The rooms were clean, the hotel tidy, and a very good breakfast was included in the price. Overall, good value for money.

Great hotel. Steam room is just the best. Can’t recommend this hotel enough!

實際上酒店不叫Royal Tunbridge Wells 而是 Premier Inn Royal Tunbridge Wells ，攜程標題應該是寫錯了，不過這次入住酒店的體驗真的太棒了！酒店位置絕佳，就在鎮中心，無論是去火車站還是逛著名的步行街 The Pantiles 都非常方便，周圍的公園和劇院也近在咫尺。 酒店坐落在一棟非常有特色的建築裏，前身是一個法院（Merevale House），經過現代化的改造，內部設施非常新。我們的房間既時尚又舒適，床特別舒服，一夜安睡。儘管地處中心位置，但房間裏卻非常安靜，隔音效果很好。房間打掃得一塵不染，還配有空調和給力的淋浴設施。 酒店自有的 Thyme 餐廳也值得稱讚，我們在這裏享用了美味的晚餐，早餐的選擇也很豐富，味道很棒，為新的一天注入了滿滿的活力。 最重要的是，酒店的每一位員工都非常友好和樂於助人，讓我們的住宿體驗更加愉快。 總而言之，這是一次無可挑剔的住宿。無論是地理位置、硬件設施還是服務，這家 Premier Inn 都做得非常出色。

Regular stays at this Holiday Inn Express. Room on this occasion a little tired and dated. Holes in sheets, poor shower pressure and old TV. Breakfast was good. The lift is slow and you can wait along time for it. Parking easy, however shouldn't have to pay for it.

The room very comfortable, breakfast good value for money

Critique professionnelle : Royal Wells Hotel Situé à environ vingt minutes à pied de la gare, le Royal Wells Hotel demande un léger détour, mais l’effort est rapidement oublié à l’arrivée. L’établissement séduit par la qualité de son accueil : le personnel fait preuve d’une attention constante, sans jamais en faire trop. La chambre réservée offrait une vue dégagée sur la campagne du Kent, apportant calme et sérénité au séjour. Mention particulière pour le petit déjeuner à la carte, d’excellente facture, où chaque plat est préparé avec soin. Une adresse de caractère, où l’on apprécie autant le confort des lieux que le professionnalisme du service.

Very nice stay service was good and room was clean and lovely staff

On arrival service was great and very helpful. Room had a great view a little on small size but not complaining as it was very clean. On the down side. Mattress needs changing as springs have gone. Woke up with them digging in my back. Went for breakfast as continental breakfast was included. It's extra for cooked of which I would be happy to pay for. However I was totally ignored as person too busy folding napkins and kept their back to me. I wasn't going to hang around. There was no fruit just bread, muffins and yoghurt. I was going to speak to the front desk about this but no one about so I let myself out of the car park.