Hotel 3-Star di Aceh, Indonesia

First room – Deluxe Room: Unfortunately, the room was quite disappointing. It was dusty and dirty, with hair, a fake eyelash, lots of dust, and quite a lot of gecko droppings. 😅 Not sure if it’s because the hotel is quite far into the countryside or the room wasn’t properly cleaned before check-in. After a few hours, we requested to change rooms to the Presidential Suite and honestly, what a big difference! The Presidential Suite was superb, spacious and very comfortable. Highly recommended, especially for Malaysians who need a comfy place to rest after an 8-hour journey from Banda Aceh. 🥹❤️ The view is absolutely amazing! Pagi-pagi, suasana sangat tenang dan sunyi, with the beautiful sound of the azan and zikir in the background. Truly peaceful and calming. 🌿 A few things could still be improved, especially basic facilities like providing an iron in the room. But overall, the Presidential Suite was superb and highly recommended for this area! The view and peaceful atmosphere are definitely worth it. Thank you, Takenyong, for the wonderful experience for me and my family. ❤️

The room was comfortable, clean, and didn't have any strange smells. It wasn't super spacious, but it was perfectly adequate. The service was friendly and pleasant. I would definitely consider staying here again if I have another trip to Banda Aceh.

Great value for the money. Staff where really help in resolving any issues. Breakfast had an excellent choice and again staff where really helpful

The hotel was centrally located in the city. However, the hotel really need major renovations as it looked so worn out and like abandoned place. The walkway to my room looked like it hasn’t been cleaned and maintained properly especially the carpets (refer attached photo below). Inside the room, the toilet was not really clean. There were many black stains on the toilet bowl and the room’s floor had many dusts. The breakfast provided was not a buffet but just a very simple a la carte mea. The receptionist wasn’t there all the time and you need to wait for some time (more than 5 minutes) after press the bell before they entertain you. Overall, this is gonna be the first and last I am staying at this hotel. Not recommended.

Had such a lovely stay at Hotel Hilani! From the moment I arrived, the staff made me feel super welcome — big smiles, quick check-in, and they were always ready to help. One of the staff even greeted me by my name, which honestly gave such a nice vibe ✨ The room was clean, comfy, and had everything I needed to just relax. I really loved how calm and peaceful the atmosphere was — perfect after a long day. Service stayed great the whole time, and you can tell the team really cares about guests. Overall it was such a smooth, stress-free stay. I’d definitely come back and recommend it if you’re looking for a cozy place with genuinely friendly hospitality 🤍

Last minute booking this hotel after arrived at Banda Aceh on 22 Nov 2023. Price is reasonable. We received room number 333 and unfortunately the wifi connection was too bad. No connection inside room and we need to go down to lobby only able to get connected. Inform receiption and received reply nothing can be done. After dinner I did complain again to another receiption staff and he response very well by help us to change another room to 355 which is connection Wifi was extremely very good. Also help us to carry our luggage. He was so helpful and very good staff. Overall amenities was ok. Highly recommended for Muslim guest.

A well-located hotel in central Banda Aceh well within walking distance of the mosque. Excellent service and the restaurant has a good selection of food. The buffet breakfast has a lot of nice traditional Indonesia dishes. Would definitely stay again!

The rooms are a little dated and could use some updating, but everything is very clean and well maintained. What really stands out at Portola Grand Arabia Hotel is the excellent service. Both the reception staff and the restaurant staff are friendly, attentive and very professional. Any questions or requests are handled quickly and efficiently, and the staff genuinely make an effort to help. Overall, despite the rooms showing their age a little, the cleanliness and especially the quality of service leave a very positive impression.

I like the surrounding of the hotel full of nearby food stalls. One of the best option in Aceh. Good value for money even though the rooms are a bit old fashioned. Close to the port for trip to Sabang.

Breakfast is not recommended with expensive room prices, it only serves grg rice and grg chicken.... there is no jam on the bread and there are so many guests and I also complained asking for more to be told when it was finished and replaced with sunny side up eggs.. .. Ms position is at 9am but no food available... I ordered 1 room on Saturday and 2 rooms on Sunday with superir and deluxe types Automatically in my mind I would still stay in the same room But after finishing a delicious breakfast, I was told that the room had to be moved upstairs on the grounds that someone had already booked it. Even though when I checked in there was no previous information... Note. First day room number 103 Second day 205 & 206