Hotel 3-Star di Goa, India

I am writing to formally express my disappointment regarding our recent stay at Orchard Passaros. Upon arrival at approximately 12:30, we were informed that our booking could not be located. After waiting around 20 minutes, the reservation was eventually found. Unfortunately, the gentleman at reception during this time was unfriendly and appeared quite miserable, which did not create a welcoming first impression. We were offered a complimentary drink while the issue was being resolved, which was appreciated. The gentleman who served us was polite, professional, and very pleasant. We were then shown to our room, which initially appeared to be very nice. However, later that evening we experienced significant issues. The room was unbearably hot, as the air conditioning did not seem to cool the space effectively. Additionally, there was a sensor system whereby any movement in the bed activated the bathroom light and extractor fan. This repeatedly disturbed our sleep. We reported these problems to reception. A maintenance staff member attended and resolved the sensor issue in the bathroom. He also stated that he had lowered the room temperature; however, the room remained extremely hot and uncomfortable. Despite further attempts to fix the issue, there was no improvement. After approximately an hour of ongoing disruption, at 2:00am we felt we had no option but to leave the hotel. The manager’s response at this time was extremely disappointing. He was rude, dismissive, and repeatedly laughed during the conversation, which we found highly unprofessional. Furthermore, the pool area was not as advertised. There were only two sunbeds available, and on one occasion a guest reserved one all day by leaving belongings on it, even when not present. Overall, the facilities and restaurant did not meet the standards described on your website. We are extremely disappointed that our experience did not reflect the expectations set by your online description. I would appreciate your response to these concerns. Yours faithfully,

The hotel is at good place. Rooms and foods are fabulous. Service is excellent. Next time when i visit goa will definitely stay here only

Benaulim Fortune resort is a beautiful property situated very near to Benaulim beach. Room size is good. Few shortfalls I observed: 1. Room fan regulator was not working. 2. Split ACs were not cooling (no centerlise ACs in resort). 3. F&B ground level team waiters consider guest as fool.. they suggested to try rice kheer in desert and you will not believe that they poured rice in to milk and served when I complained about that then he said he will not charge for this. Such unprofessional attitude are not expected in a brand like #ITC Fortune

I went during the monsoon season and the hostel had to take precautions to prevent any flooding, by putting up huge covers which kind of made it seem like it was under construction. So if you are going during the monsoon season don't be surprised if it doesn't look like the pictures. I had no complaints as at least it prevented flooding. The staff were all amazing and very nice, just not it is a cashless hostel so everything is through their app. I went during off peak so not much of a hostel vibe and people mostly sticked to their own groups. Nothing much around the hostel except a few cafes but has a very calm and relaxing environment. It is also a 5 min walk to Mandrem beach where u can walk ***** the full beach to go to Arambol and also to Sweet water lake. All in all service and cleanliness was great, location was alright and not much facilities except a small pool.

The location is great. The beach is at a walkable distance. The market nearby is great, I mean there is not a lot of crowd and its good. Many nice places to eat and chill. The hotel staff is good and helpful.

Great stay and no complaints. Service was really nice & rooms were well organised and clean. The best part was food, really delicious!

The property is centrally located to at least 3 beaches in South Goa..Colva beach, Sernabatim beach and Benaulim beach..inspite of which it is situated in a very quiet and peaceful neighbourhood. Our package included breakfast which was very good and unlimited. The WiFi worked very well, the room was very neat and clean as was also the bathroom and the plunge pool was well maintained and a real welcome in this hot weather. The check-in at the reception was smoothly done and the housekeeping staff especially Dijen as well as the catering staff were all very polite and helpful. Overall it was a relaxing and enjoyable stay and we would definitely like to visit again. Would highly recommend Vega-a-Boutique Hotel for a stay in South Goa.

The resort is located in the serene surroundings of Colva, just about 1 km from the beach. The peaceful location is perfect for a relaxing getaway. The food was delightful, complemented by the beautiful ambiance. The rooms were clean and well-maintained, ensuring a comfortable stay. However, the highlight of our experience was the staff—they were exceptionally polite, attentive, and always ready to help. Their hospitality truly made our stay memorable. Highly recommended!