Hotel 3-Star di Arkansas, United States

I stayed three nights. Breakfast is the attached Perkins Pancake House which normally isn’t that bad. The food voucher from the hotel though gives you two eggs, a list of sausages, ham and a potato variety. I eat carefully which is not the Arkansas way, so there was nothing in column two or three of any interest and the over-easy eggs were only a notch thicker than water. I never went back for my remaining breakfasts. We booked 2 queen beds and were given 2 sets of towels. At 11 after the 1st night, I realized I might not get any housekeeping and asked for towels from a housekeeper I found who said she’d tell the appropriate person. That hadn’t happened by 1pm, so on my way out, I went to the front desk and asked for towels again (and toilet paper). I believe it was Porsha (not Porsche) at the front desk, who appeared to really care less. She offered me a roll of toilet paper on the spot but I wasn’t going back to my room, so again I suggested to have it and towels sent up. No one ever went into my room all day. As I left the room after the second night there happened to be a housekeeper next to my door and I asked again if I could at least get towels. She said I was supposed to get towels every day and doesn’t know what happened the day before, but unfortunately, she did not have any towels to give me and would have to pass a message along. I walked through the lobby at about 11am and asked again at the front desk. Again, it was Porsha, and again I don’t feel she took me seriously. Another woman overheard this (it appears she was a shift manager) who was very apologetic and swore she would get me towels. Nothing by 4pm. ***. 4th request in 2 days. As I went out for dinner, I asked again, and again told it would be taken care of. I was apprehensive with the sting of previous promises not upheld, and another woman at the desk, rather saltily said she would take of it. Apparently she did! Too bad I never got trash emptied in 3 days, old towels not removed and the last few squares of tp weren’t replenished from the 1/3 rolls provided. Even the Kleenex was empty, using maybe 5. Same pool towels and trash laying by the pools for 2 full days. There was a towel wadded by the outdoor pool gate, and it also didn’t move for 2 days. The restaurant/bar was excellent.

Hotel is probably the best location in December as parking is not enforced that month. Other times, you’d need to take a shuttle to the hotel from remote parking lots. Location is smack in the middle of town. Dinner at the hotel restaurant was great. The spa looks nice, but we didn’t partake. The hotel has a great vintage feel, as it’s truly original. We loved the hardwood trim, the caged desk clerk and ease of check-in. Definately a trip into history. The elevator was small and painfully slow, so even after a long wait, there was a good chance you couldn’t board due to other guests (and lots of dogs) filling it. No big deal as there’s no need to rush anywhere. Ah, the room. Interesting hardwood bed which was fairly comfortable. Huge with incredibly tall ceilings. Unfortunately that’s about it for positives. Wall a/c and heat far away but very noisy. Bathroom was newer but horribly designed—I’m sure from the restraints of the vintage space. The toilet was oddly up on a small platform— too small for any function. Shower was also very small with a very long wait for hot water and no control for velocity—you know, a single lever with cold next to off and rotated to hot. Water pressure was weak and I’m glad I only needed one. I wasn’t a fan of the cheap renovation attempts that completely failed the style of the room— modern chrome hardware next to antique bronze. Too bad whoever allowed this was more concerned with cost more than authenticity. The sink was in the bedroom without the slightest bit of privacy. The mirror over the sink was so high, my 5’3 wife had to use her phone on the shelf to see herself. Even my 6’4 self only got the top of my head; the middle of the mirror was 6’6” high. Very bad positioning. All in all, a great hotel with some odd quirks but I’d stay again. It’s a beautiful building.

I had an absolutely wonderful experience at this hotel. From the moment I arrived, the staff made me feel welcome and went above and beyond to ensure my stay was comfortable. The room was spotless, spacious, and well-equipped with everything I needed. The bed was incredibly comfortable, and I appreciated the attention to detail in the décor and amenities. The facilities were top-notch—quiet, relaxing, and perfect for unwinding after a long day. What truly stood out was the breakfast. It was phenomenal! There was a wide variety of fresh, high-quality options, from hot dishes to fresh fruits and pastries. They even make fresh custom omelets. Everything was delicious, and the presentation was excellent. Overall, this hotel exceeded my expectations in every way. I highly recommend it to anyone looking for a memorable and hassle-free stay. I will definitely return!

Family favorite! We've stayed here several times over the years given we have had two sons in Univ. of Arkansas, and this is more like a home away from home than a hotel. The staff are professional but personable and friendly. Coffee is brewing by 03:30 Am. Good breakfast with cereals, fruits, eggs (omelettes, scrambled), sausage and bacon, potatoes, biscuits and gravy, breads, blueberry rolls, etc. And a Happy Hour with free food (meatball subs, salads, etc) and drinks. The rooms are large and spotless, and we especially like the suites with living room, kitchen (fully stocked), and two bedrooms with 3 large beds. They even give us microwave popcorn and plenty of coffee for the coffee maker. Next time I'll take photos! Dr. Bill

Best place to stay at in Eureka Springs, AR. Very strategically located - within a couple of minutes from Lovell Estate & Winery, Downtown, etc. The room was very spacious and clean. The hotel's pool was better than the pictures. We loved that they also had a recreation area with mini golf, billiards, soccer pool, air hockey, and corn hole. The mini golf is the only thing that cost money $0.25/ball that you can conveniently get from the machine, and the billiards was $1, air hockey was $0.75! Everything else was free to play! This place was very kid-friendly. We messaged the hotel in advance about getting a crib and they had it ready in the room upon our arrival.

The important things first. Cleanliness, Safe Environment, Comfortable Bed, Great Shower, Nice TV, Good Size Refrigerator, and an AC that would freeze you out. The only downside (if any) was the front desk is only staffed from 9am until 9pm. So you are basically on your own outside of those hours. The complimentary continental breakfast has been eliminated since my stay last year. However, you can still get complimentary coffee from a Keurig in the common area that previously hosted the daily breakfast. For the price, I think it's a great bargain. I have another booking here within 30 days.

We had car trouble traveling broke down and I booked the nearest hotel. When I went to check in they wouldn't accept my ESA (emotional support animal) I have documentation for him as well. So they had no problem giving me my money back but no regard to making an accepting since we were broke down and in a blizzard and stuck with no other options close by. Needless to say me my boyfriend and my dog had to walk in the freezing cold and snow to the nearest cheap hotel which wasn't the greatest but they were very kind and sympathetic to my situation. So not a very good experience.

I was extremely satisfied with everything I experienced at this hotel except for one thing, which I expressed to a front desk employee: there is an exterior trash can close to the main entrance that became overflowing with trash to the point where it was on the ground, and the ashtray on top of it was never emptied during my 3 night stay either. The response I received was that the owners would not hire a 'houseman' to attend to this and other duties, and no one else is assigned to do so. Unacceptable. Something has to be done to ensure this is rectified immediately.

Not a big fan of the Emergency vehicle sirens all night long, but I wouldn't imagine that they could just pick up and move a 10 story building.................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................