Hotel 2-Star di Hessen, Germany

I had been staying at this hotel for 6 consecutive days. The night before, I extended my stay for room 417 at the front desk. The hotel system has a complete record of my extension, and it was agreed that I would continue to stay in the original room. When I returned after going out, the hotel, without my consent or prior notice, unilaterally changed my room and altered the accommodation agreement. The new room had no duvet and no bath towels. I had to go downstairs repeatedly to request all basic amenities. One male front desk staff member was extremely rude and demanded an additional 1.90 Euros for a bath towel, even writing a note that said 'It cost 1.90 Euro.' I have uploaded a photo of this note as evidence. It wasn't until this staff member's shift ended that another staff member provided a bath towel free of charge. As an elderly traveler who doesn't speak any foreign languages, I had to rely entirely on a translation device for communication, which made interactions extremely difficult. Throughout my stay, I distinctly felt discriminated against due to the language barrier, leading to a terrible experience and leaving me feeling deeply wronged. I didn't get a chance to take photos of the missing items in the room due to the rushed circumstances, but all the guests staying in the same room that day can corroborate my account. I am attaching a formal complaint document in both German and English, demanding a formal explanation and apology from the hotel regarding the unauthorized room change, the staff member's improper charging, and the poor service, as well as reasonable compensation. The hotel system can retrieve the extension record directly, so I don't need to provide any receipts. While I don't have photos of the room lacking bedding and towels, there are other guests who stayed with me who can testify to this.

Nice location very helpful staff and not good for overweight people

A unique experience of staying at the historical monastery. The place is situated on top of a hill (easy to walk) above the beautiful city Fulda. You may enjoy the view from the window and especially from the terrace - the adjacent café also serves selection of breakfasts in the morning. You can also make a cup of coffee or enjoy wine/beer and some snack (offered by the facility) in the common room. The solo room is large enough, even with a table and wardrobe (and a lockable safe), conveniently warm in winter, washbasin in each room. English speaking staff is nice and helpful. The place itself is worth vising but make sure you also have time to take some walks - downtown or in the garden/park nearby.

The hygiene was poor, and there were so many mosquitoes that everyone in the room couldn't sleep because of the bites. Even after changing rooms, there were still many, though fewer than before. I have a good suggestion: either equip the rooms with a mosquito repellent spray, or have the cleaning staff spray repellent when they clean. That would make a big difference. The positive aspects of this hotel are the spacious lobby on the first floor, which has billiards, pool, and an internet area with excellent speed 👍 – definitely worth praising. The service staff, both male and female, were incredibly kind and friendly.

The location is prime while visiting tourist areas in Frankfurt. It is easily accessible by tram and subway. I got the single room for my 3 days stay. The only problem that I had is that the AC doesn’t cool on high which is expected because it’s summer time but you have a choice to open the window for the night breeze. What I also like is the policy/initiative where you have a choice not to ask to clean your room in order to save time and energy in order to and get a free drink after. The reception staff is helpful with all the explanation and the rules of the hotel. Overall, it was a great stay and would recommend probably for winter time.

Very good experience. The hotel seat is very good. Very clean and distinctive. Self-check-in and check-out are so comfortable. It is also convenient to go shopping. Very satisfied with the experience. I will go to the room next time. There is a Grimm fairy tale book in the room. The fairy tale Marburg feels full.

I had a great stay here. The room was clean and comfortable, with all the amenities needed. The staff were friendly. The location was perfect for exploring the city, with easy access to public transport.

The place location is very good. Few walks away is the Hanau Forum There is bus stop no.5 right in front of the door However there is no lift. Need to use the spiral stairs going to our room. But that is okay. The room is very clean . The space is just enough for the 2 people . There is no hanging place inside the shower room but its manageable. We forgot to bring our adaptor, they dont have any adaptor for us to borrow but you can buy it in front of the hotel for 10 euro. So its a lesson to bring international adaptor everything we travel

One stop far from main station. The receptionist is quite friendly and helpful. There is no boiling kettle in the room and even has no sufficient space for opening the luggage. But if just staying for one night, it’s ok.

It is located near Frankfurt East Station, very close to the subway station. It takes about two to three minutes to walk to the subway station. If you go to a farther subway station, it takes about seven minutes. The transportation is very convenient. There are many delicious restaurants around, such as Turkish and Italian restaurants. The supermarket is also very close.