Hotel 2-Star di Hessen, Germany

I had been staying at this hotel for 6 consecutive days. The night before, I extended my stay for room 417 at the front desk. The hotel system has a complete record of my extension, and it was agreed that I would continue to stay in the original room. When I returned after going out, the hotel, without my consent or prior notice, unilaterally changed my room and altered the accommodation agreement. The new room had no duvet and no bath towels. I had to go downstairs repeatedly to request all basic amenities. One male front desk staff member was extremely rude and demanded an additional 1.90 Euros for a bath towel, even writing a note that said 'It cost 1.90 Euro.' I have uploaded a photo of this note as evidence. It wasn't until this staff member's shift ended that another staff member provided a bath towel free of charge. As an elderly traveler who doesn't speak any foreign languages, I had to rely entirely on a translation device for communication, which made interactions extremely difficult. Throughout my stay, I distinctly felt discriminated against due to the language barrier, leading to a terrible experience and leaving me feeling deeply wronged. I didn't get a chance to take photos of the missing items in the room due to the rushed circumstances, but all the guests staying in the same room that day can corroborate my account. I am attaching a formal complaint document in both German and English, demanding a formal explanation and apology from the hotel regarding the unauthorized room change, the staff member's improper charging, and the poor service, as well as reasonable compensation. The hotel system can retrieve the extension record directly, so I don't need to provide any receipts. While I don't have photos of the room lacking bedding and towels, there are other guests who stayed with me who can testify to this.

The room was clean and comfortable.location was in city center and near the bus station.stuffs were friendly.

A unique experience of staying at the historical monastery. The place is situated on top of a hill (easy to walk) above the beautiful city Fulda. You may enjoy the view from the window and especially from the terrace - the adjacent café also serves selection of breakfasts in the morning. You can also make a cup of coffee or enjoy wine/beer and some snack (offered by the facility) in the common room. The solo room is large enough, even with a table and wardrobe (and a lockable safe), conveniently warm in winter, washbasin in each room. English speaking staff is nice and helpful. The place itself is worth vising but make sure you also have time to take some walks - downtown or in the garden/park nearby.

This place is truly impeccable. When you're looking for it, keep an eye out for the large 'AnD' sign on the building's exterior. It's affordable and near the main train station, with 'AnO' clearly displayed on the hostel's facade. Several buildings here are part of the hostel. There were a lot of people checking in, but the lobby provided plenty of charging stations and seating, and the amenities were incredibly complete – everything you could need at a very reasonable price. It's the kind of place you don't want to leave. The dorms, lobby, and all areas are clean and tidy. The overall color scheme of blue, white, and gray is very soothing. The bathrooms are well-designed with separate wet and dry areas. Each bed has a long storage shelf and various types of outlets. Outside the shower rooms, there are sinks, mirrors, and large anti-slip grab bars. For this price, it's truly amazing! Can you believe I wanted to visit Frankfurt just because of a hostel? I was in Liege, planning to go to Luxembourg under the scorching sun, and when I searched for hotels, they started at least from 2000+ [RMB]. Suddenly, it didn't feel like a must-see anymore. I just wanted to stop by on the way. I found that there were many trains from Liege to Frankfurt, and then I discovered a hostel for only 70 RMB! I absolutely had to check it out. Plus, even if I went to Luxembourg and then Frankfurt, I'd still have to pass through Liege anyway. Since I was already in Liege, I booked a train directly to Frankfurt. Train tickets to Germany aren't cheap though; the cheapest train from Liege to Frankfurt was 90 euros, and the cheapest train back from Frankfurt to Amsterdam, Netherlands, was 125 euros.

The location is prime while visiting tourist areas in Frankfurt. It is easily accessible by tram and subway. I got the single room for my 3 days stay. The only problem that I had is that the AC doesn’t cool on high which is expected because it’s summer time but you have a choice to open the window for the night breeze. What I also like is the policy/initiative where you have a choice not to ask to clean your room in order to save time and energy in order to and get a free drink after. The reception staff is helpful with all the explanation and the rules of the hotel. Overall, it was a great stay and would recommend probably for winter time.

Very good experience. The hotel seat is very good. Very clean and distinctive. Self-check-in and check-out are so comfortable. It is also convenient to go shopping. Very satisfied with the experience. I will go to the room next time. There is a Grimm fairy tale book in the room. The fairy tale Marburg feels full.

The location of the hotel was perfect for us. The service left a lot to be desired. The idea of ​​the check-in machine is good in itself, if it worked. We couldn't check in because the machine said we had paid too much. We were always told to go to reception, but there was no one. If a nice lady hadn't told us that we could get help at the neighboring hotel, we would probably still be standing there today. The hotel itself was OK. Slightly reminiscent of a youth hostel, but it was clean.

The place location is very good. Few walks away is the Hanau Forum There is bus stop no.5 right in front of the door However there is no lift. Need to use the spiral stairs going to our room. But that is okay. The room is very clean . The space is just enough for the 2 people . There is no hanging place inside the shower room but its manageable. We forgot to bring our adaptor, they dont have any adaptor for us to borrow but you can buy it in front of the hotel for 10 euro. So its a lesson to bring international adaptor everything we travel

One stop far from main station. The receptionist is quite friendly and helpful. There is no boiling kettle in the room and even has no sufficient space for opening the luggage. But if just staying for one night, it’s ok.

Perfectly good modern no-frills hotel. Room not huge but big enough and had all the facilities you would expect, ie. aircon, TV with plenty of channels (mostly German, obviously). Room and hotel very clean. The hotel is located about a 30 minute walk from the city centre but benefits from having the Ostbahnhof U-bahn station a few yards away. Here you can catch the U6 train into the centre (takes 10 minutes at most). If using the U-bahn and S-bahn systems, get a day ticket (7 euros) - otherwise it’s 3 euros 65 for a single journey.