Hotel 2-Star di Normandy, France

This was our first stay with B&B Hotels, and the first of 5 bidet hotel stays during a two week road trip around France. The B&B hotel in Alençon stood out for several reasons. The availability of EV charging stations was a real bonus and made our journey much easier. The staff on site were exceptionally helpful and welcoming, quite a contrast to our experience of many of the other budget hotels. Staff suggested we ate in neighbouring restaurant where we got a 20% discount. Even though it had gone 9pm. Restaurant were happy to accept us and our discount was applied. Breakfast was another highlight: hot, well-prepared, and consistently replenished, which made for a great start to each day. Our room was also noticeably more spacious than the one we had in Toulouse, and the shower was excellent, with plenty of space, strong water pressure, and reliably hot water. What really made this stay memorable, however, was the staff. Across all five B&B Hotels we stayed in the week, the team here in Alençon were by far the most engaged, attentive, and customer-focused.

Convenient & cheap overnight stop with quick access back onto motorway yet quiet & calm. Shame about the restaurant side ! Arriving week day on way south told closed cos. chef on holiday ! 🫣 On return Saturday journey north arrived to be told restaurant not open weekends 😳 Restaurants open in outskirts of Alencon a 10 min drive.

The room, the passage between the bed and the wall, the shower, the sink, the toilet, the cup for tea in the morning, the breakfast tray, etc., are all small! This is unexpected. However, the hotel is very clean, the reception staff is friendly and the parking lot is large. It should be noted that although the breakfast selection is rich, I think the quality is average and there is no taste. I think I have had a better breakfast at other ibis hotels.

Pros: The staff is very nice and welcoming. We had a room on the first floor, which was very convenient since the hotel does not have an elevator. However, if you are traveling only with backpacks, this should not be a problem. Although the hotel is relatively inexpensive, it is very cozy and comfortable. We stayed in a room with three beds: one large bed and two smaller beds, as well as a spacious bathroom. Just be aware that the hotel does not provide slippers, but you can ask for water bottle. Cons: The towels could be cleaned better, as they already look quite gray and worn. And on the second day, the housekeeping staff only brought fresh towels and did not make the beds.

The reception is only available at fixed times and during the weekend they don't answer emails. I had problems with check-in because I had no instructions for automatic check-in. So I had to wait until 9:00 the next day to have the room available for only three hours. These are equipped apartments, they are very clean, quiet and the outdoor parking is free. Unfortunately, access to the video-monitored garage is not allowed. In summary, the structure offers an acceptable price/quality ratio.

We chose this hotel for its excellent location relative to Mont Saint Michel. Our room was on the small side, and breakfast was modest. There's a bus stop nearby for the train station and another for the free shuttle to Mont Saint Michel. It's perfectly comfortable for a short stay.

This hotel is quite new on the edge of Ouistreham and is an ideal stopping point before joining the ferry. The facilities were basic but perfectly adequate for our needs. You get a decent bed, air con, and small bathroom with shower and that's about it. There is no catering - you cvan have breakfast at a bench if you want - and no kettle or drinks facilities in the room. The place has an automated check-in system, which was on the blink when we visited. It is also a fair walk to get to Ouistreham's limited facilites. On the whole, we loved it.

Very clean, ok room size, very nice ad helpful lady at the front desk. I asked about some cheese recommendations and she took a time to even search online and explained to me the differences and gave me tips to get the right ones! Amazing 🤩

I arrived at the hotel on July 13th around 7:30 pm, but the hotel said that there was no booking despite that I shown the receptionist your confirmation email hence I could not stay.  I email your support service but it did not help, only said that I am not entitled to a refund, but it was nothing to do with me, it was a mistake between your company and the hotel, I was turned away.  I am a regular user and I am very  unhappy.  Please send this to your customer care.  Check my records you will know how many times I have used you in this year.

Everything is okay for a budget hotel. I have tried this hotel chain before. However, this time it's different because there is a self check in for this branch. I also lost one one of my vanity items. Good thing my other items were not lost. The reception staff were friendly and approachable. Unfortunately, I was not able to raise this concern as I am in a rush for my train.