Hotel 5-Bintang di Ontario, Kanada

Highly recommended! Great location, easy parking, and fantastic service. Staff are caring, kind, and are edger to assist and ensure you have a memorable experience. Looking forward to my next visit.

There was no offer to assist us with the luggage and we had to use stairs. Reception was very friendly and gave a quiet room as requested. However the room is far away from the gym and pool. Room is nice but small. The down side of our trip was the room service that did the beds but did not clean up the bar and there was no conditioner top up throughout the stay. Requesting refill etc was quite disruptive to our evening as the staff could not fulfil the requested properly without multiple visits. They have a nice luggage room and allow guest to keep their belongings safely. Generally we had a better experience at the Fairmont in Montréal.

Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.

This place has it all. The service and valet parking was very easy to deal with. The rooms are big and clean. The lounge is very nice and comfortable. The gym, pool and hot tub are also great features. I recommend staying here.

酒店服務態度非常好，在多倫多4000一晚特別值得。房間非常大，景觀也很好，能看見cn tower。位置也特別好，樓下餐廳很多

很美的一家酒店。大堂高挑，頭頂彷彿雪花飄落。房中的掛畫、工藝品凝重大氣。 洗浴備品為Le Labo。 設淋浴房，和米白色的大浴缸。 位於多倫多最高端的社區Yorkville。 地鐵站Bloor-Yonge站外400米。

The bar near the lobby is nice and they have a beautiful bar. The breakfast is not good. They say is included and they only let you have one option from the menu. Luxury is flexibility. Having to pay extra if I want to eat more in a five star hotel feels cheap.

Excellent service and always with friendliness and professionalism. Room spacious and very clean. Modern decor. Only dropped a star as quite noisy due to building work next door and opposite. Not your fault I know.

入住的酒店時候前台告知：mini- bar中的非酒精飲品全部免費，因為已經預付過了。 之後，送來一些甜品。 夜間有人敲門，問需不需要開夜床服務（turndown service）。 臨走被告知有額外收費：facility charge12刀、Neighbourhood Mktg4.89刀。這是入住就必須收取的。

非常sustainable的酒店😂忘帶牙膏了打電話説沒有牙膏提供 $650CAD➕一晚的價格瓶裝水居然也收費$7一瓶 沒有任何備品但是有收費Amenity Fee $29一晚..有1.5語 服務態度還可以 健身房沒有view 泳池就夏天開幾個月 最近維修樓頂bar也不開 攜程上訂的含雙早的價格其實就是每天有$60的breakfast credit 價格略貴 實際吃下來一個人就要$60 超出的部分和tax要額外補 味道中規中矩

Highly recommended! Great location, easy parking, and fantastic service. Staff are caring, kind, and are edger to assist and ensure you have a memorable experience. Looking forward to my next visit.

There was no offer to assist us with the luggage and we had to use stairs. Reception was very friendly and gave a quiet room as requested. However the room is far away from the gym and pool. Room is nice but small. The down side of our trip was the room service that did the beds but did not clean up the bar and there was no conditioner top up throughout the stay. Requesting refill etc was quite disruptive to our evening as the staff could not fulfil the requested properly without multiple visits. They have a nice luggage room and allow guest to keep their belongings safely. Generally we had a better experience at the Fairmont in Montréal.

Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.

This place has it all. The service and valet parking was very easy to deal with. The rooms are big and clean. The lounge is very nice and comfortable. The gym, pool and hot tub are also great features. I recommend staying here.

酒店服務態度非常好，在多倫多4000一晚特別值得。房間非常大，景觀也很好，能看見cn tower。位置也特別好，樓下餐廳很多

很美的一家酒店。大堂高挑，頭頂彷彿雪花飄落。房中的掛畫、工藝品凝重大氣。 洗浴備品為Le Labo。 設淋浴房，和米白色的大浴缸。 位於多倫多最高端的社區Yorkville。 地鐵站Bloor-Yonge站外400米。

The bar near the lobby is nice and they have a beautiful bar. The breakfast is not good. They say is included and they only let you have one option from the menu. Luxury is flexibility. Having to pay extra if I want to eat more in a five star hotel feels cheap.

Excellent service and always with friendliness and professionalism. Room spacious and very clean. Modern decor. Only dropped a star as quite noisy due to building work next door and opposite. Not your fault I know.

入住的酒店時候前台告知：mini- bar中的非酒精飲品全部免費，因為已經預付過了。 之後，送來一些甜品。 夜間有人敲門，問需不需要開夜床服務（turndown service）。 臨走被告知有額外收費：facility charge12刀、Neighbourhood Mktg4.89刀。這是入住就必須收取的。

非常sustainable的酒店😂忘帶牙膏了打電話説沒有牙膏提供 $650CAD➕一晚的價格瓶裝水居然也收費$7一瓶 沒有任何備品但是有收費Amenity Fee $29一晚..有1.5語 服務態度還可以 健身房沒有view 泳池就夏天開幾個月 最近維修樓頂bar也不開 攜程上訂的含雙早的價格其實就是每天有$60的breakfast credit 價格略貴 實際吃下來一個人就要$60 超出的部分和tax要額外補 味道中規中矩