Hotel 5-Star di Ontario, Canada

Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.

The only thing good about this stat is the location. Very close to Union rail station and also very close to central Toronto. Now for the bad. The quality of room was dreadful. There is lack of wardrobe space, no fridge to store our personal goods the bathroom is small and the toilet is in a really tight space. The bath is not secure as the bottom flexes when you stand on it. The room itself is tired and could do with renovation. I would have liked to have been nearer to the area of the hotel that had lifts working too. A very long walk from the East Wing to the main core lifts was a chore. Would have been good to have been told about this before we were given our room. Check in time was too long. They needed more staff to be at check in. The queue was very long. When I aired my issues to the hotel, the customer service was not being particularly helpful in making our stay more enjoyable. They wanted to do as little as possible. The best they could offer me was a credit of 100 CAD to spend in their hotel. Scant consolation in my view Access to the hotelitself is not step free. If you are a wheelchair user or poor mobility you will need help from the staff. If you have heavy luggage you will struggle also. However to be fair we had help from the staff to take our cases into the hotel. When you check out it's a different story. You have to fend for yourself Quite frankly this is a very poor hotel to stay in.

Very comfortable and housekeeping is very good. The down stair LANO restaurant is the best place to have a cup of coffee, there are all kind and nice waitresses and waiters. The TOCA restaurant offers the best breakfast options in everyday. It’s a great 8days staying memory.

The hotel's location is excellent. You can walk to all the bustling streets nearby, and I could see the Parliament building right from my room. The front desk service was great. If you're driving, valet parking is available for around 60 Canadian dollars, paid at the front desk, which I believe includes the tip.

The room was clean and tidy, the front desk staff was warm, the service was thoughtful, the sea was on the side, the scenery was very good, I would stay here in the future, very recommended, praise, praise, praise, praise, praise, praise, praise, praise, praise, praise

Rooms was big and spacious. Updated bathroom with standing shower. Clean and comfy. Location is great right outside (literally across) of the Niagara outlet collection. Parking on site is available for a fee of 15 CAD (2023)

We had an amazing experience at the Soho hotel. The room was impeccable with a spacious closet area and huge bathroom. The room offered all the amenities. And the turn down service every evening was a nice touch. The location was great as well. Many food establishments nearby and it was close to everywhere we planned on going. We would definitely stay here again.

The St. Regis brand is known for luxury and butler service. The Toronto location is a bit older, so the room facilities are relatively outdated. Fortunately, the excellent service makes up for the aging infrastructure. Additionally, the top-floor restaurant is great, with both the views and the food being impressive.

The location of the hotel is very good, not far from the St. Lawrence market, we often go there to buy food, the subway station and the train station are nearby. The hotel lobby is luxuriously decorated and very local. The staff was very kind. I saw me with my child and asked me if I needed two beds. I found that there was no room with two beds. I upgraded a suite. Although it was on the second floor, it was already very good. I also recommended me to see the annual Caribbean Carnival cruise. The room was very clean and the carpet was a bit smelly. The cleaning staff was very careful. She saw that the mineral water was not enough and would give a lot of sticks. Then she saw that there was no toothpaste and supplemented it. It was not provided with toothpaste and toothbrushes. The service staff in the restaurant was also very kind. Xu exempted the child's breakfast fee and sent me bread and coffee. I said that I could drink water. He still wanted to send me. This hotel is really generous. The hotel has a history of more than 100 years, and there are still some photos of the hotel for more than 190 years. If you need to improve, it is safer to change the elevator to need to swipe the card to enter, and then the air conditioning in the room is improved, and the sound is a bit loud now.

The location in Toronto's Financial District is impeccable. Breakfast is à la carte and costs extra. The room was a bit small, and although bath salts were provided for the tub, I didn't use them. I happened to be there during TIFF, so the lobby was a bit chaotic.