Hotel 4-Star di Shiga Prefecture, Japan

The location is very quiet and calm. For those who want a break from the main cities this place is highly recommended. The hotel picked us up from the nearby station and the communication was very active and accommodating (I emailed them when we were in Kyoto station in advanced and once we reached the local station, their shuttle was already waiting for us 🥹). Biwako Valley is near so it was our only planned big activity in the area aside from walking along the quiet road and trying convenience store food and using the 24 hour laundry place nearby. The food is very healthy and you will experience traditional Japanese service (they prepared colorful Yukatas for us and we wore them for bfast and dinner in their restaurant) . The private onsen was great and you can also use the public bath in the hotel itself. I cannot list everything but our experience here was truly amazing!

Biwako Ryokusuitei was an absolute treat. We had a bit of a wobble at Ogoto-Onsen station as I couldn't find a phone, but luckily we spotted the hotel shuttle. The driver was lovely and made us feel welcome right from the off. The reception staff were brilliant, really friendly and gave us a proper run-through of the place. Housekeeping was spot on too they were right on the ball and had our tatami mats all ready for us while we were away at dinner. The real stars, though, were the dining staff. They were incredibly professional and took the time to explain exactly what we were eating and how to enjoy each dish. Both breakfast and dinner were top-notch 😋I'm still thinking about that food now! A proper (home away from home) experience

Yumotokan was our first stay at an onsen and first trip to Otsu and Lake Biwa. It blew us away at how amazing and wonderful everything was. We took a local train from Kyoto Station to Ogotoonsen Station. The views of the mountains on one side and the lake on the other were stunning and the shuttle service from Ogotoonsen Station to Yumotokan was much appreciated. We reserved two of the Kotone suites with their own private baths attached to our rooms for one night and we were not disappointed. The rooms included breakfast, dinner, and a hour later check-out time with the reservation. The staff were very kind and accommodating, helping us with whatever we needed (so glad we asked for help with the yukata! It became a cute memory for us). The rooms were comfortably spacious with a gracious amount of amenities and the attached private onsen baths were incredibly healing. We utilized them as many times as was healthy. Both the breakfast buffet and course dinner were amazingly delicious and something that'll be on our minds for awhile. Even our check-out was stress free and we were able to buy souvenirs from a little shop they had inside the lobby. I wish I knew what shampoo and treatment they use or where I can purchase it because it left our hair super soft and silky smooth, nothing like what we use at home. Our stay was amazing and we would highly recommend Yumotokan. We'll definitely visit again on our next trip to Japan, hopefully for a couple more nights!

Gosh, where do I even begin? This stay was frankly perfect. The view was amazing, the open-air private bath was amazing, the service was amazing, the food provided was amazing. There’s even a shuttle bus from the nearby station. I loved it. My friends loved it. The staff even ran across the whole lobby lounge from the check-in counter, and did a full dive into the souvenir store counter for us. Most memorable icecream buying experience.

The room was new and spacious. Although we found two or three flying insects in the bathroom, it's understandable that it's hard to avoid. It was much better than the Kame-no-i room in Katsuura, Kii. The upgraded dinner was decent, and the self-service coffee machine had soft drinks, but the coffee was terrible. We checked out at 10 am, and since the onsen (hot spring) was open until 9 am, we didn't have time to soak after breakfast. After checking out, it started raining heavily, so we sat in the lobby waiting for it to stop. The air conditioning was a bit cold, and we wanted to borrow the yukatas (light robes) for guests in the lobby, but were refused. The service was disappointing.

The hotel is spacious,counter service very friendly abd help .after 50km cycling trip from Maibara, in time to have good rest and recharge my battery handphone, has bicycle storage area. .Not far on the opposite right, there is 7 7Eleven convenient shop and few local restaurants. cheap and delicious.

I am very happy to take two dogs to such a beautiful place. The overall environment is very beautiful and quiet, and the dog run brought by the house also makes the puppy have a great time. Dinner and breakfast are made on-site by the staff. The ingredients are fresh and the portion is very sufficient. It is really satisfying. However, at the same time, the overall experience is very good, there are two small suggestions, I hope that the quality of service can be further improved in the future. 1️⃣ Communication on check-in time The hotel's check-in time is 15:00 〜 19:00, so guests arrive before 19:00 is a normal check-in range. On the same day, if the check-in time has not exceeded, the temporary inquiry ”about what time will arrive” will give people a little feeling of being urged. Since the hotel has set a check-in time range, the catering and reception departments may be prepared in advance according to this time period. 2️⃣ About the service experience at check-out The staff was very enthusiastic on the day of check-in. The vehicle just stopped and took the initiative to help carry the luggage, which made a very good first impression. But in contrast, there was almost no assistance when checking out. I didn't even ask if I needed help with my luggage. Since some houses here are far from the front desk, I also saw some elderly guests need to drag a lot of luggage alone to check out. I personally think that a really good hotel is not only the enthusiasm at check-in, but also whether it can still be maintained in the same meticulous and thoughtfulness when checking out. Because the feelings of the guests when they leave, it is often the last impression left by the entire stay experience. The above content is not offensive, only represents a little real feeling of the individual during the stay. I also sincerely hope that the hotel will continue to improve the service details in the future, and do not let such an excellent environment and hardware be affected by the small regrets on the service. Some items were forgotten when I checked out. Thank you for calling me to communicate with me. I will stay next time. Please take care of it.

The hotel owner is very warm and friendly. The room is very clean. Looking at the Wuhu breakfast, there is another flavor. The hotel bathroom has a heated bathtub. Very advanced experience. I highly recommend everyone to go! 😍

Overall, the place was clean and the service was good! They helped me make a restaurant reservation! Unfortunately, they couldn't get an Italian dinner reservation! I'll try again next time!

The breakfast is very good and the hot spring experience is also very good. There was no one when I went there, it was just a charter. The location is right by the lake, comfortable and quiet, there is a 7-11 next to it, you can do some simple purchases. The owner of the hotel is a kind and amiable grandmother, who can recommend local activities to us in simple English. I am very grateful to her for taking care of her for a few days.