Hotel 5-Star di Henan, China

I rarely leave reviews, but this time I just had to because the hotel was so exceptional, and I didn't want the hard work of all the staff to go unnoticed. I stayed for four days, and the room was incredibly comfortable, spacious, clean, and beautiful. But beyond the room's comfort, the service truly provided an overwhelming amount of emotional value. 👍 The complimentary pick-up and drop-off service was fantastic. The driver was formally dressed, neat, and proactively helped us with all our luggage. The car was also spotless, and everyone received a wet towel and a bottle of mineral water upon entering. The attention to detail in their service was outstanding. The front desk staff were incredibly enthusiastic and diligent. Every day, they offered a free selection of snacks, beverages, ice cream, and tea bags. Whenever we had questions, they answered with genuine warmth and enthusiasm, and even gave us various small gifts, which was a delightful surprise. The housekeeping service was absolutely unparalleled; it made you feel like royalty (like even the emperor would bow to you! 😂). All the housekeeping ladies not only fulfilled every request but also proactively anticipated our needs. For example, when they saw my glasses on the table, a housekeeping attendant proactively brought an eyeglass case. When they noticed we had a lot of clothes, a lady would bring a drying rack. And when they saw our cosmetics scattered on the table, another lady brought two small cosmetic bags to help us organize and carry them more conveniently. The breakfast buffet offered a wide variety of delicious options, with a comprehensive selection of Chinese and Western, hot and cold dishes. The restaurant staff would also proactively and randomly ask guests daily, 'How was your rest last night? Do you have any suggestions for improvement?' If they saw a guest carrying too many plates, they would offer to help carry them back to the table. For dishes that took a few minutes to prepare, they would ask for the table number and deliver them. If you didn't want to go downstairs for breakfast, they could even deliver it to your room. The parking attendant was also amazing, helping with parking, moving cars, and safekeeping keys. Whenever you parked, the attendant was always there, truly providing constant assistance. 😂 Across every service, there were so many instances of such proactive service that it truly deserves the highest praise.

It rained at night, and I could clearly hear raindrops on the roof. I hope the soundproofing can be improved. The hotel management team would understand this clearly if they stayed a night during the rain. The phone on the desk in the room was out of order, but the one by the bed worked, so it didn't cause any major issues, but it was still a poor experience. I checked in at 12:50 PM, but there were no high-floor rooms available. The front desk staff kindly offered bell service. After dining on the 39th floor, I returned to the front desk at 2:00 PM to get my room card. After entering the room, my luggage didn't arrive for nearly 40 minutes. My child's medicine was in the luggage, so I couldn't administer it. When I tried to call to inquire, I found the phone was faulty. When I finally got through on another phone, I was told the luggage wasn't on the 1st floor and I had to go to the 1st and 38th floors myself to find it. This was quite frustrating. Also, I suggest providing a trash can in the washroom area. It's inconvenient not to have a place to easily discard disposable items like toothbrushes. Overall, I'm satisfied, but I hope for improvements in these details. Good review.

Our stay at Luoyang Banshan Siji Hot Spring Hotel was the most pleasant surprise of our trip to Luoyang. The hotel corridors are brand new, and the rooms are fully equipped, offering an extremely high level of comfort. The butler service was exceptionally attentive and responsive, even arranging car services for us, so we didn't have to worry about transportation at all. The infinity pool was the absolute highlight. The views were completely unobstructed, offering panoramic vistas of the surrounding mountains. Watching the sunset paint the sky crimson in the evening was breathtaking. If you're looking for attentive service and a chance to truly relax amidst nature, this is definitely the top choice in Luoyang. We'll be back!

This was my first time in Zhengzhou, specifically to see Zhou Shen's concert. I only stayed one night, but the Jajin Hotel left a deep impression on me. Every staff member was incredibly friendly during check-in, and they even upgraded my room and gave us a complimentary afternoon tea. They promptly provided information about the shuttle bus times and locations, and added us to a WeChat group. They flawlessly organized seven shuttle buses to and from the Olympic Sports Center for hundreds of 'Shengmi' (Zhou Shen's fans) – not a single person was left behind! A big thank you to the entire concert service team: Wang Youxing, Fu Wei, Yin Junpeng, Shang Jianghao, Lü Keying, Liu Jian, Liu Chengyu, and Wang Huibin! And of course, all the staff who assisted me during my stay. My first trip to Henan was absolutely perfect!

Hygiene: The hygiene was exceptionally poor. I arrived quite late and went straight to bed. The next morning, I woke up with my whole body itching. When I pulled back the covers, I saw a lot of skin flakes at the foot of the bed! It was incredibly dirty. Beneath the scent of the detergent on the sheets, there was a strange, acrid smell. The other bed in the twin room didn't have this issue. The picture shows one large skin flake; I cleaned up the smaller ones myself. I was shocked when I saw it. My exposed skin has been itching for days, even after applying medicine. Two of the complimentary bottled water bottles provided by the hotel were placed on the sink in the bathroom. Given that there were already two bottles on the minibar, why put another two in the bathroom sink? I personally found that a bit unhygienic. I hope the hotel changes the bedsheets for each guest. Service: The front desk staff and other services were quite good. Breakfast: The breakfast selection was rich and varied.

I came from Xi'an to visit, mainly to see the Yellow River. The hotel was booked here. Overall, it was good, with a large area, good environment, friendly waiters, and considerate of the guests. I would like to praise Xiao Jing, the waiter on our floor, for being responsive. The fruit sent by the hotel was of good quality and delicious. Before leaving, they also sent Dragon Boat Festival sachets. There were also foot bathing facilities in the room. After walking for a day, it was very comfortable to soak. I tried to have breakfast as early as possible. If I was late, many things were gone, and the supplementary meals were not timely. In addition, there was no juice for breakfast, and the equipment was empty. It is convenient to get on and off the highway here, there is no traffic jam, and it is very suitable for a stopover during a long journey

The hotel room was quite spacious with high ceilings. The surrounding area was a bit deserted, with few dining options. The service was pretty average; the intern at check-in was very slow and took a long time to find my reservation. They also gave me a low-floor room. It seems the hotel mainly caters to tour groups and doesn't pay much attention to individual guests.

An amazing experience! I stayed here for New Year's Eve, and though I was a bit worried after reading some reviews, my actual stay was fantastic. The New Year's Eve premium wasn't much higher than nearby guesthouses. Facilities: I expected them to be old, but they were actually quite new. The decor had a great aesthetic, a style I personally really liked. The room had a bathtub and a mini-bar with a good selection of snacks. The breakfast was surprisingly rich and delicious. I didn't get to try the late-night congee because it was all finished by the time I got back from the New Year's Eve activities. There wasn't great coordination with the park on that front. The electric curtain got stuck and ripped when I tried to close it, which gave me quite a fright – I almost thought I'd be dealing with a compensation dispute on the first day of the new year. When I mentioned it at check-out, the front desk immediately said it was fine and they'd fix it. That earned them major brownie points. Hygiene: No issues, very clean. Environment: Its main advantage is convenience; it's very close to the park, which was much needed given the cold weather and New Year's Eve. Service: Excellent! The front desk lady even gave me some cookies.

The overall environment is pretty good, and the breakfast at 68 is reasonably priced. The room had water and 4 complimentary drinks. The room itself was quite nice, and the staff were friendly. However, because the hotel is so large, finding the elevators was confusing. The map provided wasn't very clear. There should be more recognizable signs on the walls indicating room numbers and elevator directions. A concerning incident was when I couldn't find an elevator after walking around for a long time, so I decided to take the stairs down. To my surprise, the door on the first floor was locked. I had to go back up to the second floor to find an elevator. For safety, how can the bottom door of a fire escape be locked?

This hotel is simply fantastic! First off, the service was impeccable. I booked an airport transfer, and they had someone waiting for me right on time. There was even a thoughtful welcome gift 🎁. Check-in was super quick and easy, and the front desk staff, a lovely young lady, was incredibly warm and attentive. She even upgraded me to a wonderful room with a balcony that offered stunning lake views – bridges, flowing water, pavilions, and towers, all surrounded by lush greenery. The Chinese garden design is absolutely beautiful, making it a perfect spot for a vacation. The room itself was well-equipped, comfortable, spacious, and bright, with a grand, luxurious, and exquisite decor. I highly recommend it to anyone visiting the area. I will definitely stay here again on my next trip! Welcome fruit: Loved it! Shuttle service: 👍 Facilities: High-end and luxurious