Hotel 5 Bintang di Hunan, China

Location: Distance from hotel to east entrance is 15 minutes walk away. There are quite a few high rated restaurants nearby. Service: Front desk, butler and cleaning lady are all very courteous and will say hello everything I walk by. I was sitting in the lobby to find where to eat, and the butler would serve me a cup of water. Room: Clean and spacious. I do find the programming to the switches a bit buggy. Sometimes, input to the air con will not have a beep sound, so I'm unsure if my input is accepted or not. Others: Breakfast starts at 6.30am, which is great for those who want to eat something before reaching east gate early, which opens at 7am to avoid the massive crowd later. Conclusion: Overall, a pleasant experience.

Hotel staff is located in a premium estate. A minute walk to the subway and a few minutes walk to the major shopping district. The hotel staff is very professional and serves you well. Rooms are clean and hygienic, towels are safe to use, and the toilet bowl is clean. Although you are paying a higher cost for the hotel, the views and stay is very pleasant

hotel baru, Perkhidmatan: Perkhidmatan ini sangat baik selepas turun dari bas, mereka akan mengambil inisiatif untuk membantu membawa bagasi dan mendaftar masuk. Ia kebetulan hari jadi ibu saya, dan meja depan juga memberikan saya cenderahati, buatan tangan. menanggung untuk kanak-kanak, dan buah-buahan alu-aluan yang bertimbang rasa Mendapat sarapan tambahan Kebersihan juga sangat baik Saya berpuas hati dengan setiap butiran. Persekitaran: Ini adalah yang terbaik di Zhangjiajie Stesen bas terletak betul-betul di luar pintu Ia juga sangat dekat dengan Kawasan Pemandangan Gunung Tianmen dan mudah untuk dimakan. Saya terlupa untuk mengambil gambar bilik.

We recently enjoyed a delightful four-day stay at your hotel. The entire staff, from reception to housekeeping, was exceptionally well-trained, kind, and professional. Our room was spacious, impeccably maintained, and spotlessly clean. The highlight was the balcony, which offered a breathtaking view of the picturesque mountains. The breakfasts were delicious, with a great variety of choices, and the coffee was equally enjoyable. The hotel’s convenient location near the East entrance to the park and the main street with various restaurants and shops added to our overall positive experience.

The environment of the hotel is OK, the accommodation is comfortable, the facilities and equipment are quite good, and the items in the room are also neatly arranged. There are many items, such as water emulsion, skin care products, refrigerator and beverage arrangement, which is very good. There is Modern China Tea Shop in the lobby, which is also very convenient to order, and can be delivered to the room.！！！The room is ordered with a bathtub, which is OK, and the whole is very good.There is a western restaurant in Datang.Comfortable living, 24-hour convenience store, good geographical location, easy to go out.！！！

I stayed for 3 nights over Christmas at the W Hotel and it went above and beyond all expectations! From the sleek, modern design to the impeccably clean facilities. It felt very festive as windows and tables were adorned with delightful Christmas decorations, the highlight was the lovely pink tree on the first floor, it was super cute! The entire staff's commitment to ensuring my stay was exceptional deserves high praise. They catered to every need with a level of care and attentiveness that exceeded all expectations. Day 1: Lovely plate of fruit. Day 2: Cute knitted pouch with candy. Day 3: Xmas-plate of fruit and chocolate log. Plus a big shout out to Eric, who was super attentive and assisted in organising my Christmas Eve afternoon tea and the delicious 5-course Christmas Day meal. (It was pricey at 1288, but included the regular buffet, and a gorgeous red basket with gifts plus an oversized bag! So was worth it.) The bar/chill out area seems to be the hangout place. The energetic atmosphere on Christmas Eve was super cool. There was a runway showcasing several models and a cool DJ. It added an exciting vibe to the festivities, making the evening memorable. Furthermore, the huge swimming pool and changing room facilities felt luxurious, only thing missing was a jacuzzi, although sauna and steam room were great. Additional info: hotel is connected to the mall, line 2 metro is accessible via the mall which made is super convenient to travel around the city. Definitely recommend staying here! This W Hotel flawlessly combines luxury, sophistication, and a vibrant atmosphere, making it a standout hotel.

I booked twin room for my parents and they absolutely enjoyed their stay! So below is my parent's comments: - The location is prime, right in the center of Changsha, close to everywhere you want to go. - The room is nice and what surprised me is that it's river view even if the booking doesn't mention it. - Staffs are all very friendly and responsive - Good quality breakfast with lots of varieties - Club lounge serves good range of drinks and food too If I ever come to Changsha, I won't stay anywhere else but Grant Hyatt :)

Giving 5 stars because the lady from reception helped a lot in Wechat with park tickets and itineraries (all in Chinese, but wechat can translate). Location is the closest possible from park entrance. Breakfast had fried eggs at will and fried noodles, things usually western eat. Room air con is good, beds are good. Cleaning below the bad was terrible, and the rooms don't have mini fridge. But overall it's OK.

長沙Top3奢華酒店橫評（柏悦、瑞吉、尼依格羅） 本人國慶後淡季的工作日入住，來長沙玩糾結許久，乾脆全都住一遍，也給後面來的友友們一點參考意見，內容比較長，大家可以選自己比較在意的部分看。 【總結】優先考慮柏悦和瑞吉，年輕人推薦柏悦，帶長輩推薦瑞吉，尼依格羅無論長沙還是成都店，除了網紅以外，一切都德不配位 【價格】柏悦1500+＞瑞吉1300+＞尼依格羅1200+，柏悦和瑞吉在攜程定更優惠，可以用積分免費兑換早餐，尼依格羅在**更划算，但早餐要花錢買 【升房】尼依格羅定的豪華城景房，升級豪華江景房，景觀一半江景一半城景，能看橘子洲頭和賀龍體育館，風筒和水等配件都是普通品牌，有浴缸，在廁所和房間中間。柏悦定的江景房，景觀跟尼依格羅一毛一樣，畢竟就在隔壁樓，升房豪華江景房，面積大些配件更好的區別，有浴缸，在廁所裏面，配戴森吹風機，voss玻璃瓶裝水（普通房就是普通配件，沒有戴森哦）。瑞吉定的瑞吉大床房，升房天際景觀大床房，樓層更高的區別，有浴缸，在落地窗邊。 【服務】柏悦=瑞吉＞尼依格羅，前兩家都有管家提前聯繫你溝通住房喜好，出入都能感覺到服務人員的專業，總有人給你鞠躬問好拿行李，瑞吉的管家隨叫隨到，柏悦的小哥甚至提醒我出門很曬記得帶傘，樓下也有4個小哥幫我找滴滴車牌，真的是賓至如歸。尼依格羅就是沒服務，請自助。 【樓層】尼依格羅93F＞瑞吉48F=柏悦62F，尼依格羅全長沙最高，瑞吉是大堂比客房樓層低，柏悦是大堂比客房樓層高 【景觀】尼依格羅＞柏悦=瑞吉，尼依格羅和瑞吉基本是附近最高樓，沒有遮擋，柏悦某個朝向會被旁邊的尼依格羅擋住一丟丟 【面積】柏悦58m²＞瑞吉55 m²＞尼依格羅45 m²，都挺寬敞 【隔音】瑞吉=柏悦＞尼依格羅，前兩家基本很安靜，尼依格羅早上一定會被隔壁的關門聲震醒 【開業時間】瑞吉2024年＞尼依格羅2018年＞瑞吉2017年。三家都算維護的比較新，柏悦因為今年剛開業，所以會有些裝修氣味，房間有空氣機，氣味敏感的慎選。瑞吉有一點點潮濕的煙草味，尼依格羅基本沒異味。 【投屏】瑞吉=柏悦＞尼依格羅，衹有尼依格羅不能投屏 【外賣】瑞吉＞尼依格羅＞柏悦，外賣選擇上尼依格羅和柏悦更豐富。瑞吉是送到外賣桌，可以讓管家幫忙拿到房間。尼依格羅送到4樓外賣櫃，轉2趟電梯自己拿。柏悦送到負二層停車場外賣櫃，轉2趟電梯自己拿，指引很不清晰，客人和外賣小哥都經常搞錯，送錯到旁邊國金外賣櫃去 【配件】柏悦＞瑞吉＞尼依格羅，前兩家我的房型都是戴森風筒和電動馬桶，衹有尼依格羅是普通風筒和普通馬桶，三家咖啡膠囊都是一樣的，水、咖啡機、咖啡膠囊數量、咖啡杯都是柏悦最好 【早餐】柏悦＞瑞吉=尼依格羅，柏悦和尼依格羅是半自助形式，瑞吉是全自助或一個餐盤送上房間（最好選自己下來吃全自助，送上房間的預製感很重），柏悦品種不多但品質很高，尤其是現點現做的華夫餅和班尼迪克蛋，果汁也喝的出的新鮮。尼依格羅品種不多品質中規中矩。瑞吉延續萬豪系傳統，品種多，點心出色，但大部分出品品質都不夠高，至少比不過同門的麗思卡爾頓。 【交通】柏悦和尼依格羅在一起，樓下就是國金，逛街，吃喝，遊玩都很方便，但高峯期堵車，距離南站超過半小時。瑞吉周邊好像沒太多玩的，旁邊就是同門W酒店，但是距離南站超級近，13分鐘的亞子，乘車前後的優選。 【酒吧】瑞吉＞柏悦=尼依格羅，三家酒吧view都很不錯，瑞吉的特調雞尾酒品種豐富而且有爵士歌手駐唱，住店有85折，酒精濃度比較低，小哥説怕客人喝多，很推薦辣椒炒肉伏特加。柏悦衹有4款雞尾酒，還有兩款沒有了，選擇比較少，沒駐唱，住店9折。尼依格羅很多網紅拍照，影響我喝酒性質，就沒體驗。 【泳池】三家都有景觀很棒的室內泳池

The hotel is in an excellent location, very close to Tinamen Mountain cable car (10 minute walk), and close to many restaurants. We got a room upgrade to a very big, comfortable and clean room. The breakfast is excellent, delicious traditional chinese cuisine. The hotel haas a travel agency (where we booked tickets to the national park saving us the lines), money exchange service and several grocery stores. Overall everything was good except for a very unpleasant interaction with the staff. We had an early train in the morning and we asked at the front desk to help us book a taxi in advance. The entire staff, none of them speaks english obviously, 5 people started to make fun of us in chinese for several minutes, eventually telling us to to catch a taxi on the road at 5 in the morning. What is so funny about asking the hotel staff to call a taxi? It was very humiliating, this hotel clearly does not care for its foreign guests. I've stayed in several hotels in China, never have I experienced anything similar. Additionaly, since we checked out before breakfast the hotel refused to provide us with any appropriate compensation, offering us a bottle of water and a piece of bread. Cannot recommend this hotel.

Hotel staff is located in a premium estate. A minute walk to the subway and a few minutes walk to the major shopping district. The hotel staff is very professional and serves you well. Rooms are clean and hygienic, towels are safe to use, and the toilet bowl is clean. Although you are paying a higher cost for the hotel, the views and stay is very pleasant

The environment of the hotel is OK, the accommodation is comfortable, the facilities and equipment are quite good, and the items in the room are also neatly arranged. There are many items, such as water emulsion, skin care products, refrigerator and beverage arrangement, which is very good. There is Modern China Tea Shop in the lobby, which is also very convenient to order, and can be delivered to the room.！！！The room is ordered with a bathtub, which is OK, and the whole is very good.There is a western restaurant in Datang.Comfortable living, 24-hour convenience store, good geographical location, easy to go out.！！！

I stayed for 3 nights over Christmas at the W Hotel and it went above and beyond all expectations! From the sleek, modern design to the impeccably clean facilities. It felt very festive as windows and tables were adorned with delightful Christmas decorations, the highlight was the lovely pink tree on the first floor, it was super cute! The entire staff's commitment to ensuring my stay was exceptional deserves high praise. They catered to every need with a level of care and attentiveness that exceeded all expectations. Day 1: Lovely plate of fruit. Day 2: Cute knitted pouch with candy. Day 3: Xmas-plate of fruit and chocolate log. Plus a big shout out to Eric, who was super attentive and assisted in organising my Christmas Eve afternoon tea and the delicious 5-course Christmas Day meal. (It was pricey at 1288, but included the regular buffet, and a gorgeous red basket with gifts plus an oversized bag! So was worth it.) The bar/chill out area seems to be the hangout place. The energetic atmosphere on Christmas Eve was super cool. There was a runway showcasing several models and a cool DJ. It added an exciting vibe to the festivities, making the evening memorable. Furthermore, the huge swimming pool and changing room facilities felt luxurious, only thing missing was a jacuzzi, although sauna and steam room were great. Additional info: hotel is connected to the mall, line 2 metro is accessible via the mall which made is super convenient to travel around the city. Definitely recommend staying here! This W Hotel flawlessly combines luxury, sophistication, and a vibrant atmosphere, making it a standout hotel.

I booked twin room for my parents and they absolutely enjoyed their stay! So below is my parent's comments: - The location is prime, right in the center of Changsha, close to everywhere you want to go. - The room is nice and what surprised me is that it's river view even if the booking doesn't mention it. - Staffs are all very friendly and responsive - Good quality breakfast with lots of varieties - Club lounge serves good range of drinks and food too If I ever come to Changsha, I won't stay anywhere else but Grant Hyatt :)

長沙Top3奢華酒店橫評（柏悦、瑞吉、尼依格羅） 本人國慶後淡季的工作日入住，來長沙玩糾結許久，乾脆全都住一遍，也給後面來的友友們一點參考意見，內容比較長，大家可以選自己比較在意的部分看。 【總結】優先考慮柏悦和瑞吉，年輕人推薦柏悦，帶長輩推薦瑞吉，尼依格羅無論長沙還是成都店，除了網紅以外，一切都德不配位 【價格】柏悦1500+＞瑞吉1300+＞尼依格羅1200+，柏悦和瑞吉在攜程定更優惠，可以用積分免費兑換早餐，尼依格羅在**更划算，但早餐要花錢買 【升房】尼依格羅定的豪華城景房，升級豪華江景房，景觀一半江景一半城景，能看橘子洲頭和賀龍體育館，風筒和水等配件都是普通品牌，有浴缸，在廁所和房間中間。柏悦定的江景房，景觀跟尼依格羅一毛一樣，畢竟就在隔壁樓，升房豪華江景房，面積大些配件更好的區別，有浴缸，在廁所裏面，配戴森吹風機，voss玻璃瓶裝水（普通房就是普通配件，沒有戴森哦）。瑞吉定的瑞吉大床房，升房天際景觀大床房，樓層更高的區別，有浴缸，在落地窗邊。 【服務】柏悦=瑞吉＞尼依格羅，前兩家都有管家提前聯繫你溝通住房喜好，出入都能感覺到服務人員的專業，總有人給你鞠躬問好拿行李，瑞吉的管家隨叫隨到，柏悦的小哥甚至提醒我出門很曬記得帶傘，樓下也有4個小哥幫我找滴滴車牌，真的是賓至如歸。尼依格羅就是沒服務，請自助。 【樓層】尼依格羅93F＞瑞吉48F=柏悦62F，尼依格羅全長沙最高，瑞吉是大堂比客房樓層低，柏悦是大堂比客房樓層高 【景觀】尼依格羅＞柏悦=瑞吉，尼依格羅和瑞吉基本是附近最高樓，沒有遮擋，柏悦某個朝向會被旁邊的尼依格羅擋住一丟丟 【面積】柏悦58m²＞瑞吉55 m²＞尼依格羅45 m²，都挺寬敞 【隔音】瑞吉=柏悦＞尼依格羅，前兩家基本很安靜，尼依格羅早上一定會被隔壁的關門聲震醒 【開業時間】瑞吉2024年＞尼依格羅2018年＞瑞吉2017年。三家都算維護的比較新，柏悦因為今年剛開業，所以會有些裝修氣味，房間有空氣機，氣味敏感的慎選。瑞吉有一點點潮濕的煙草味，尼依格羅基本沒異味。 【投屏】瑞吉=柏悦＞尼依格羅，衹有尼依格羅不能投屏 【外賣】瑞吉＞尼依格羅＞柏悦，外賣選擇上尼依格羅和柏悦更豐富。瑞吉是送到外賣桌，可以讓管家幫忙拿到房間。尼依格羅送到4樓外賣櫃，轉2趟電梯自己拿。柏悦送到負二層停車場外賣櫃，轉2趟電梯自己拿，指引很不清晰，客人和外賣小哥都經常搞錯，送錯到旁邊國金外賣櫃去 【配件】柏悦＞瑞吉＞尼依格羅，前兩家我的房型都是戴森風筒和電動馬桶，衹有尼依格羅是普通風筒和普通馬桶，三家咖啡膠囊都是一樣的，水、咖啡機、咖啡膠囊數量、咖啡杯都是柏悦最好 【早餐】柏悦＞瑞吉=尼依格羅，柏悦和尼依格羅是半自助形式，瑞吉是全自助或一個餐盤送上房間（最好選自己下來吃全自助，送上房間的預製感很重），柏悦品種不多但品質很高，尤其是現點現做的華夫餅和班尼迪克蛋，果汁也喝的出的新鮮。尼依格羅品種不多品質中規中矩。瑞吉延續萬豪系傳統，品種多，點心出色，但大部分出品品質都不夠高，至少比不過同門的麗思卡爾頓。 【交通】柏悦和尼依格羅在一起，樓下就是國金，逛街，吃喝，遊玩都很方便，但高峯期堵車，距離南站超過半小時。瑞吉周邊好像沒太多玩的，旁邊就是同門W酒店，但是距離南站超級近，13分鐘的亞子，乘車前後的優選。 【酒吧】瑞吉＞柏悦=尼依格羅，三家酒吧view都很不錯，瑞吉的特調雞尾酒品種豐富而且有爵士歌手駐唱，住店有85折，酒精濃度比較低，小哥説怕客人喝多，很推薦辣椒炒肉伏特加。柏悦衹有4款雞尾酒，還有兩款沒有了，選擇比較少，沒駐唱，住店9折。尼依格羅很多網紅拍照，影響我喝酒性質，就沒體驗。 【泳池】三家都有景觀很棒的室內泳池

We started our trip at Maqo and enjoyed it so much that we decided to cancel our original hotel booking, to end our trip at Maqo. Hotel did not disappoint. Love how convenient it is to the key attractions (IFS square, 黄兴广场). Plenty of 茶颜悦色 outlets around and plenty of yummy 湖南 food. Cecil & Chloe were very helpful and helped us with our queries on where we should head to for the countdown. Will definitely recommend to any friends heading to Changsha.

One of the best hotels we’ve stayed so far in China. The services are super good and professional. 小贺was the girl who checked us in and she was really friendly and helpful. Breakfast is great! If you have never been in a Chinese hotel breakfast, it’s not like anything in the US. YANNIAN has literally all options for you - Chinese traditional, western style, and even Hunan authentic style. We had the family room and our 4 years old loved it! Everything is just perfect for us! The afternoon tea is super nice, quiet and relaxing. You can sit on the couch and watch the entire city on the 26th floor. Also, the gym, my husband checked out the gym and it was good too! Highly recommend this hotel. But if you want to go to Wuyi Square, this place is pretty far. YANNIAN is close to the Changsha South train station. They have free train station pickup/drop off services. The driver was also really professional and good.

It was a pleasant stay. Live band was a highlight. The only mark down is that there isn’t clear separation of smoking and nonsmoking area in the bar. I was torn between wanting to enjoy the live band but want to stay away from second hand smoke.

A nice and quiet little place that is super convenient, despite not being just outside of the busy area. Perfect for those who want to visit the busy streets but also enjoy quietness at night. Staffs are super welcoming and courteous, always thinking for the guests. Would definitely go back!

I liked the decoration of the room. It was simple, but really homey. The rooms have an AI control panel that you can use to control the lights, temperature and set an alarm (can change settings to English but need to speak to the AI in Chinese). The ventilation of the room was nice and it felt very comfortable. The airport shuttle service was convenient, and the hotel is only 5 minutes from the airport.Reservation department Kiki's quality of service was also very good, we were very satisfied with the experience!

Location: Distance from hotel to east entrance is 15 minutes walk away. There are quite a few high rated restaurants nearby. Service: Front desk, butler and cleaning lady are all very courteous and will say hello everything I walk by. I was sitting in the lobby to find where to eat, and the butler would serve me a cup of water. Room: Clean and spacious. I do find the programming to the switches a bit buggy. Sometimes, input to the air con will not have a beep sound, so I'm unsure if my input is accepted or not. Others: Breakfast starts at 6.30am, which is great for those who want to eat something before reaching east gate early, which opens at 7am to avoid the massive crowd later. Conclusion: Overall, a pleasant experience.

hotel baru, Perkhidmatan: Perkhidmatan ini sangat baik selepas turun dari bas, mereka akan mengambil inisiatif untuk membantu membawa bagasi dan mendaftar masuk. Ia kebetulan hari jadi ibu saya, dan meja depan juga memberikan saya cenderahati, buatan tangan. menanggung untuk kanak-kanak, dan buah-buahan alu-aluan yang bertimbang rasa Mendapat sarapan tambahan Kebersihan juga sangat baik Saya berpuas hati dengan setiap butiran. Persekitaran: Ini adalah yang terbaik di Zhangjiajie Stesen bas terletak betul-betul di luar pintu Ia juga sangat dekat dengan Kawasan Pemandangan Gunung Tianmen dan mudah untuk dimakan. Saya terlupa untuk mengambil gambar bilik.

We recently enjoyed a delightful four-day stay at your hotel. The entire staff, from reception to housekeeping, was exceptionally well-trained, kind, and professional. Our room was spacious, impeccably maintained, and spotlessly clean. The highlight was the balcony, which offered a breathtaking view of the picturesque mountains. The breakfasts were delicious, with a great variety of choices, and the coffee was equally enjoyable. The hotel’s convenient location near the East entrance to the park and the main street with various restaurants and shops added to our overall positive experience.

Giving 5 stars because the lady from reception helped a lot in Wechat with park tickets and itineraries (all in Chinese, but wechat can translate). Location is the closest possible from park entrance. Breakfast had fried eggs at will and fried noodles, things usually western eat. Room air con is good, beds are good. Cleaning below the bad was terrible, and the rooms don't have mini fridge. But overall it's OK.

The hotel is in an excellent location, very close to Tinamen Mountain cable car (10 minute walk), and close to many restaurants. We got a room upgrade to a very big, comfortable and clean room. The breakfast is excellent, delicious traditional chinese cuisine. The hotel haas a travel agency (where we booked tickets to the national park saving us the lines), money exchange service and several grocery stores. Overall everything was good except for a very unpleasant interaction with the staff. We had an early train in the morning and we asked at the front desk to help us book a taxi in advance. The entire staff, none of them speaks english obviously, 5 people started to make fun of us in chinese for several minutes, eventually telling us to to catch a taxi on the road at 5 in the morning. What is so funny about asking the hotel staff to call a taxi? It was very humiliating, this hotel clearly does not care for its foreign guests. I've stayed in several hotels in China, never have I experienced anything similar. Additionaly, since we checked out before breakfast the hotel refused to provide us with any appropriate compensation, offering us a bottle of water and a piece of bread. Cannot recommend this hotel.

I booked this hotel for my mom since my husband and I stayed there a few years ago and had an amazing experience. However, she said that no one would speak to her in any English (when we were there, everyone was very helpful and the manager was foreign). She also had a bad experience with a massage she booked. She thought she could charge it to the room, but the woman demanded cash, then once she paid, wouldn’t let her out of the room until she gave an extra tip. Apparently that was the only word she said in English the whole time. I’ve never been expected to tip in China, so this seems like they’re taking advantage of foreign guests who may not know better. The hotel is very conveniently located within walking distance of the national park, but the concierge tried to get her to take a taxi for way too much to a different gate. Luckily, she called me to ask if that was worth it and I told her, “no, don’t take a ¥50 taxi to another gate when you’re less than 1km from one of the main gates.” It just made her start to feel uncomfortable that everyone in the hotel was trying to trick her. It’s a shame because the hotel is lovely and the breakfast is actually quite good, which my mom said is still the case. But she had a very mixed experience where the hotel was great, but the staff didn’t make her feel well taken care of. Very different from my husband’s and my experience a few years ago.

Location: Location is near to zimu gang entrance gate of the national park. Walk 3 minutes to the gate. Our butler小覃is awesome! Before even arriving, we communicate through WeChat to obtain our Tianmenshan tickets. Base on his recommendation - We planned our trip such that day 1 we cover tianmenshan. You can deposit your luggage at the foot of tianmenshan gate if you are like us - arriving straight from airport. Day 2 and 3 were spent at the national park right beside the hotel. It’s more convenient that way. That saying, this hotel is far from downtown. Most of the town activities are 20minutes drive away. We didn’t have a car, so we managed through DiDi car sharing service. Transport wasn’t a great issue. We choose this hotel because it’s quiet. If you want to immerse yourself in activities, you will be better off staying at the East Gate area. Service and amenities: Service is great! Breakfast included. Sumptuous enough for our 8 hours daily hike in the national park. You can easily get your tickets from the butler anytime through WeChat. He helped us to return tickets when we couldn’t make it for certain attractions on time too. The washing machine is down during our time here. We were hoping to get our clothes washed, especially after hiking in the rain for multiple days. Unfortunately that cannot be done. We just hand wash and dry it in our balcony. That was a bummer. They have a gym, outdoor. It will be great if it’s indoor and we will definitely use it. View is awesome. We have a bathtub in the room which we used it to soak our tired bodies after long hike. Amenities are limited. But generally we were there for the location and ambience. You get random insects in the room at times, that’s the thing about staying near nature. If it’s an issue for you - try to get the upper floor rooms. Our room was at the ground floor. Lastly, we love their house cat!

This hotel was OK as far as amenities but I gave it 2 stars because many things in the room were broken.  Only the handheld shower head turned on, not the overhead rain shower. The shower leaked water into the toilet area, the light on the vanity mirror was broken. Most annoyingly, the air conditioner only turned down to about 24.5° and would not go lower. We were so hot at night trying to sleep. Other than those things the room was quite comfortable, especially the bed. Staff were also very friendly. The breakfast was OK.  If you are looking for the western options at the buffet, they had fried eggs, bacon, sausage/hot dogs, fresh fruit, cheap coffee, and sliced bread. The Chinese breakfast options were plentiful.

I rarely write the review, but this time I want to do it so much! It was better than 5* hotels that I’ve been too. (And I travel really a lot). The best hotel in my list. Hotel: it was super clean, nice, new, modern and cozy. I felt like I don’t want to leave. So warm. But the most important thing I’d like to mention is that people there are so hospitable and warm. Service is one of the best I’ve ever experienced. We arrived late so they gave us desserts and delicious snacks. They got our shoes to clean so we can wear them tomorrow. They were very attentive and helped us a lot. I would definitely recommend them to my friends and I will stay here again. Thank you so much.

特別棒的一次住宿體驗，張家界天門山希爾頓惠庭酒店，地理位置非常方便，就在天門山腳下，配套設施齊全，尤其酒店裡麪旅遊接待處的兩位小姐姐非常貼心，前台服務也很棒，讓我們無後顧之憂的遊玩張家界國家森林公園和天門山景區！（賓至如歸）

Hotel is very clean and spacious. Hotel staff are really friendly and informative too, especially Mr Kerr who helped us to arrange transportation to the railway station. They also helped us to book boat tickets within the ancient town! There are many Spa facilities and the personal hotspring within our compound is pretty cool too :) People visiting Feng Huang city should definitely give this place a visit, cheers🥳

The hotel is close to the Fog bridge in the Fenghuang ancient city. My room has the river view and two balconies, which is excellent for night view of the city. The room is spacious enough for four adults, but needs to share for one bathroom. The breakfast buffet only offered a simple Chinese breakfast with limited varieties. The hotel room was quiet at night time. The staff were friendly and helpful the whole time. The restaurant was excellent and offered authentic Hunan style food. Overall, this hotel experience was excellent.

If you are visiting Furong Town, this is the best hotel to stay in. First up, the hotel provides free pickup service from the railway station. Communication with the hotel staff via WeChat is seamless. The hotel is within a 3mins walk to the attraction entrance. The room itself is spacious and clean as shown in the picture. Only issue we faced was the weird design of the toilet and shower cubicle. The shower cubicle is too small and has no space to hang towel or clothes without wetting them. Overall still the best place to stay in my opinion within Furong.

Really nicely decorated hotel. Id say one of the best hotels in this region. Given only four stars as our room was quite strong with cigarette smell. We informed the staff about it and they said they would send someone to fix it. I think what they did was just opening the window which made it worse as the cigarette smell was stronger when we came back possibly because we were on the second floor and someone was smoking outside. We didnt bother to tell them again as it was late and we just wanted to sleep. There was also some sticky stain on the floor that we asked them to clean it but it was still there when we came back. Staff very friendly. A tea set is also provided.

A very beautiful hotel with lovely styled rooms and very helpful staff. Manager Wang's service was excellent. We had a language barrier but they still managed to arrange a pick-up and drop off to the high speed railway. The hotel is in a great location with a view of Fenghuang bridge from the room balcony. Unfortunately it is true what other reviewers say about the bathroom being poorly designed. Rather than a shower, it is a bath tub with a retractable shower head and water gets everywhere if you try to use it as a standing shower. It is also true that the noise from the streets, particularly the music from the bar next door, is very loud at night, but it stops at 23:30. However, we found these to be minor inconveniences in our stay, which was overall very romantic and hugely positive. We'd recommend this hotel to everyone.

Owners must try very hard to operate this BNB in this area. Great place to stay. Food is good. Staffs are super helpful and impeccable. Absolutely gorgeous view from the balcony. You should deep breathe the fresh air in the morning. Bathroom and living area floor are heated. How sweet! It cannot compare the Airbnb in Queenstown New Zealand stayed few years back but why not give it a try with limited resources they have. A must go BNB if you pass this small town. Give it a try. Something need to improve is absolutely NO Smoking in the dining area and remove the stain in the bench which guests left behind. Speed train is only 15 mins away. Highly recommended.

因為自駕遊 從來不住景區裏 所以選擇酒店的範圍就比較廣 這家酒店到鳳凰古城10幾分鐘路程 不是在繁華地帶 在本地居住生活的地方 酒店不是連鎖 一看想走高檔路線 驚訝的是生意太蕭條了 幾乎沒人 大廳閑置着 設施啥的都有 就是沒人氣 房間佈局的還都可以 空間也行 因為人少早餐送到房間 程序服務的倒是一個不少 希望酒店還是多多宣傳

The room is spacious and clean. The staffs are very helpful and take the time to explain to us how to get around fenghuang town. The owner of the hotel is very friendly and nice.

環境和服務：酒店大堂很氣派，服務生很專業很禮貌，停車方便，地上停車位不算多，地下分兩層可以停不少，電梯都有6部 設施：房間整體設施還是不錯的，電動窗簾，沙發、寫字枱及房間燈光和色彩搭配都很大氣，美中不足是淋浴水温不太高，兩個花灑都有點問題，插座都很鬆動，吹風機插座更用不成，可能是裝修時間較長了，一些設施還是功能上有老舊情況了 環境：十一特價房沒有早餐，但酒店周邊有很多早餐店，味道很不錯，炒包子、原湯牛肉粉很地道，住宿安靜，去市區、乾州古城打的也近，湘西博物館腿着就能去

實事求是，有一事説一事。 1 最大特色就是早餐很棒，內容豐富，味道也不錯，環境也很好。 2 酒店外部環境很好。 3 游泳池體驗很差，給人的感覺房客是去揩油的，沒有儲衣櫃，沒有拖鞋、沒有洗頭和沐浴液，如果要儲衣櫃，需要另加20元。 4 房間體驗差，（1）房門出去後被保險，打不開，找前台，説是被我們保險了（屋內沒有人怎麼能保險呢？），衹能找工程部維修，最後前台還不承認。（2）空調不能“調”，熱死了，找工程部檢查維修，説是通風開關被關閉了，打開之後一段時間又壞了，一直到離開。