Hotel 5-Star di Atlantico, Colombia

The check in process was quick. We were looking forward to staying here as we just came in from Cartagena staying with Movich and It was wonderful. Unfortunately, the Movich in Barranquilla is tired. We walked up to our room and the hallway carpets were filthy. We booked a suite and it was a bunker. It had one small tiny window, which Looked like it had not been cleaned in years. The furniture in the room was worn. Dead plants and broken floor tiles. When you looked out the window, you saw no view and it looked  into rusty old Air-conditioning units. We did walk downstairs and refuse the room. I will say I felt like the hotel handled the situation. They gave us a higher floor suite the manager and two additional staff walked to the first room and the second room and acknowledged that needed to be clean better. They comped a dinner. Over the next couple of days you saw an effort to clean the floors because we could hear them vacuuming early in the mornings in the hallways. I will say that this hotels food was excellent. It was the best that we had in our 14 day stay in the country.

1: 房間wifi信號很差，前兩天根本連不上wifi，房間手機信號也不好。 2: 空調遙控器壞了2次，中午開不了空調打電話前台等了半個小時才來人，而且是直接叫了個修理工來的，直接換了個新遙控器，晚上又用不了。 3: 房間非常奇怪 感覺很潮，被子枕頭都不乾爽，潮潮的。 4: 浴巾毛巾都是黃黃的，枕頭和被子也帶點黃色，感覺不太乾淨。 5: 前台説英語的都不是很熟練，我平台付完房費，過去還給我刷了一次房費，英語講不清，讓我刷卡我説是不是open credit，還説是給我刷了錢。後來打電話給我説給我刷錯錢了退回來的。 6: 員工倒是都很熱情，就是各方面感覺都差點意思，尤其是網不好對出差的非常避雷，郵件我都得去大堂發。